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02-10-2017 , 12:01 PM

#20826

Crumblepie

grinder

Join Date: Oct 2011 Posts: 412

Quote:

Originally Posted by UnibetAndrew

It sounds like it's probably CPU lag. If you right click on the taskbar, go to task manager, details, you can what percentage of your CPU the program is using. It'd help if you could post your dxdiag and we can see your PC specs - you can do that by pressing winkey + r, dxdiag.

Is this what you are asking for?

[IMG]

[/IMG]

Quote

02-10-2017 , 12:08 PM

#20827

UnibetAndrew

Unibet Rep

Join Date: Jun 2014 Posts: 2,091

The hotfix is out, but the client is not set to auto update. So if you want to install it, you'll need to go to https://www.unibet.com/poker and download the client afresh.

The hotfix fixes the rebuy crash/lag problem, and it fixes the waiting list zero-balance problem.

Quote

02-10-2017 , 12:49 PM

#20828

PrsHarlequin

grinder

Join Date: Oct 2012 Posts: 655

edit: But it still can't make UB 2.0 tables jump to to action, in front of Firefox ?

-So according to UOpen 4 hotel nights in Bucharest, with a dinner voucher, are 650 eur total.

165 eur a night in November in Romania

. For an organizer that books half of the hotel 6 moths in advance.

Congrats gentlemen. That is just a new step of aggro. That is just a new... level of Alpha.

Last edited by PrsHarlequin; 02-10-2017 at 12:59 PM.

Quote

02-10-2017 , 01:49 PM

#20829

analyser2

newbie

Join Date: Jan 2009 Posts: 38

disconnection here

Quote

02-10-2017 , 01:49 PM

#20830

FishNChips1

veteran

Join Date: Feb 2010 Posts: 2,774

yup just disconnected aswell

Quote

02-10-2017 , 01:50 PM

#20831

Crumblepie

grinder

Join Date: Oct 2011 Posts: 412

Same here, client is 'trying to reconnect.'

Quote

02-10-2017 , 01:51 PM

#20832

Dubnjoy000

Carpal \'Tunnel

Join Date: Dec 2012 Posts: 6,371

Darn, had AK on 2 tables

Quote

02-10-2017 , 01:52 PM

#20833

tompoker

centurion

Join Date: Mar 2016 Posts: 169

trying to reconnect confirmed, no biggie probally.

Quote

02-10-2017 , 01:54 PM

#20834

pingler

newbie

Join Date: Mar 2016 Posts: 40

well, this is unusual that when I relaunch the new hotfix client it keeps trying to reconnect....no success

Quote

02-10-2017 , 01:56 PM

#20835

fireshield

enthusiast

Join Date: Dec 2014 Posts: 83

disconnection here too... trying to reconnect for the last 10 minutes...

Quote

02-10-2017 , 01:58 PM

#20836

AmonRaa

adept

Join Date: May 2006 Posts: 1,078

Quote

02-10-2017 , 02:02 PM

#20837

14nd3r

adept

Join Date: Nov 2014 Posts: 1,152

Trying to reconnect +100

Quote

02-10-2017 , 02:03 PM

#20838

Aces123123

adept

Join Date: Jul 2009 Posts: 784

+1 here too. Or maybe it should be -1

Webclient doesn't work either.

Last edited by Aces123123; 02-10-2017 at 02:09 PM.

Quote

02-10-2017 , 02:26 PM

#20839

FishNChips1

veteran

Join Date: Feb 2010 Posts: 2,774

https://www.unibetcommunity.com/t5/f...d/9681/page/28

"We're terribly sorry guys, but there's an ongoing problem connecting to the poker network. It's been reported to the appropiate team and being looked into, we'll update here once fixed. For refund requests, please send an email to your local customer support, or post in this thread, which games you we're playing and how much should be refunded!"

Quote

02-10-2017 , 02:28 PM

#20840

Aces123123

adept

Join Date: Jul 2009 Posts: 784

When I downloaded the new version from the official site, I got the error message unable to access your location when I tried to run it.

Quote

02-10-2017 , 02:30 PM

#20841

fireshield

enthusiast

Join Date: Dec 2014 Posts: 83

I keep getting this message after the disconnection: "Unable to identify your location. Access declined. Retry?"

Quote

02-10-2017 , 02:30 PM

#20842

chipwhacker

newbie

Join Date: Nov 2015 Posts: 15

I'm getting Unable to identify your location. Access declined.

This is after downloading hotfix and i'm in uk.

Quote

02-10-2017 , 02:31 PM

#20843

Frantz008

stranger

Join Date: Jan 2017 Posts: 12

i get this funny errorr...

Is it down for everyone, or are there countries where it works??

Quote

02-10-2017 , 02:47 PM

#20844

14nd3r

adept

Join Date: Nov 2014 Posts: 1,152

Quote:

Originally Posted by Aces123123

When I downloaded the new version from the official site, I got the error message unable to access your location when I tried to run it.

Quote

02-10-2017 , 02:49 PM

#20845

PrsHarlequin

grinder

Join Date: Oct 2012 Posts: 655

Quote:

Originally Posted by chipwhacker

I'm getting Unable to identify your location. Access declined.

This is after downloading hotfix

Same but i didn't even download the hotfix, so it isn't from it, don't bother trying to revert or whatever...

Quote

02-10-2017 , 02:52 PM

#20846

UnibetAndrew

Unibet Rep

Join Date: Jun 2014 Posts: 2,091

When it rains it pours. From the developers 40 minutes ago:

Quote:

There is a problem with one of our servers. It is causing connection error for players. We are working on a fix. Right now we are expecting downtime for 2 hours. It can be more or less, this is our initial estimate

Tournaments will be paused and cancelled in accordance with the cancellation policy here: https://unibet.hs.llnwd.net/polopoly...les1.7_EN2.pdf

Quote

02-10-2017 , 02:58 PM

#20847

Dubnjoy000

Carpal \'Tunnel

Join Date: Dec 2012 Posts: 6,371

Quote:

Originally Posted by FishNChips1

https://www.unibetcommunity.com/t5/f...d/9681/page/28

"We're terribly sorry guys, but there's an ongoing problem connecting to the poker network. It's been reported to the appropiate team and being looked into, we'll update here once fixed. For refund requests, please send an email to your local customer support, or post in this thread, which games you we're playing and how much should be refunded!"

Hummm, I see that the money is still stuck on the tables, thus not yet back into my account... Can we trust the software to refund everyone accordingly once back up? If not, how can we can get back the money on the tables/invested in hands?

Quote

02-10-2017 , 02:59 PM

#20848

UnibetAndrew

Unibet Rep

Join Date: Jun 2014 Posts: 2,091

The money can't just go up in smoke. Money in play will be refunded accurately, just like it has when the site has broken in the past.

Quote

02-10-2017 , 03:03 PM

#20849

Janek22

enthusiast

Join Date: Jan 2012 Posts: 59

Quote:

Originally Posted by fireshield

I keep getting this message after the disconnection: "Unable to identify your location. Access declined. Retry?"

Quote

02-10-2017 , 03:12 PM

#20850

LektorAJ

Carpal \'Tunnel

Join Date: May 2014 Posts: 7,875

Quote:

Originally Posted by UnibetAndrew

The developers ask me to ask:

1. Did the player click the remember my filter?
2. Did the player close the filter selection (this is when it saves) before closing client?

Yes, and yes. It remembers everything else.

If they are having trouble reproducing this, it's in the browser version I'm observing it.

Quote

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