Hi,

Well done on the new software a few things I dislike about it is:

1. The font.

I do not understand why you have chosen a font with this low readability. The numbers are especially bad. There is a reason that the font you have chosen is not apart of the standard fonts in windows / mac OS and it is because it is a bad font.

It might sound boring but it only a few fonts that still looks good on a computer after 8 hours of play and the are including in windows and free to use. If you really must use this font at least include some spacing it is very hard on the eyes to read big chip stacks so make "1234567" look like "1 234 567"

2. The Four Color deck

Ok I like the idea of the deck design you have choose but I really like to have the option to use a standard white 4 color deck too.

The 4 color deck that you have chosen doesn't look that good in my opinion and defiantly doesn't blend in with the other elements at the table. It also has no boarders which give it a very unpleasant look against the background. Reminds me of the table mods I used at PartyPoker over 10years ago.

Bah, after a couple of days crash-free, had 2 crashes today (in 2h) which were not caused by the lobby nor the top up Also noticed that players were timing out/disconnected (most likely crashes) more frequently than usual today (also making the games unbearably slow in the process...).

???


Also when the client was still working for me, the biggest problem I had, which actually made it unplayable for me, was the consistency of input for scrollwheel. When I click the table and scroll one notch up, I want it to register. Like 50% time it didnt notice the first scrolling and I would be minraising instead of 2.5x etc. This just made it unplayable for me. Please fix?

Dealer button is still behind the avatar when you're in the SB

On that screenshot what are the 0,5X, 1X, 2X, ALL buttons supposed to do?

If they are potsize then I prefer it as now when we have 0.5, 0.75, 1.00 and all-in - we don't need a button to 2X pot.

Another site has something similar but they seem to work in terms of X the minimum one would be allowed to bet or raise (so the user clicks 2x if they want to open 3BB) which is yuck and also 0.5X would be an underbet.

If they are intended to be used in the way poker players talk (please let it be this last possibilty) about pots which already have action on the given street (so here 2X would make it 5400) then the buttons should probably be 2X, 3X, 4X and ALL - also in this case 0.5X and 1X don't make sense.

What timezone does Unibet use for Missions? The December mission says to play a tournament "the next day", just after midnight UK time or something else?

^ From past experience it seems to be GMT without daylight saving.

Hi Andrew, I played the last 10UO turbo of the day on the 8th (yesterday). !0 left and I'm in good shape with 5000 chips, I raise against some small stacks with 4 4 everyone folds to me but then I have to call 1600 ? To an invisible opponent with an invisible chip stack and invisible raise ? I think I lost 2 hands and most of my chips to this inviable player? I may have some of the exact details wrong but this is the first time I faced someone invisible. I find this really wrong at any stage of tournament but even worse at the late stages. Brad

Andrew, I have indeed contacted support about my multiple crashes and to see if any refunds/forms of compensation would be in order ( at 50-200z while multi-tabling, crashes rapidly add up, even if they are the product of only small pots). I have not noted any hand history in the process (no big pots were affected by the crashes, only small ones and blinds, obviously). Here was the answer from support :

quote : "While we understand it can be frustrating to note down 12 hand-ID's, the alternative is to ask our poker team to go through every hand you have had in the past weeks to find ones you disconnected from.
That, needless to say, is simply not possible.
I have raised your issue, and included your information. In order to review your request for refund of lost blinds/stakes, you will need to provide ID's for the hands in question."

It was much more than 12 hands (I mentioned to them that I had north of 12 crashes). But anyhow, should I understand from this reply that someone like me that did not take note of the hand IDs is **** out of luck? And is this that support always proceeds?

Thx man

^Do you think you are losing more to other players during your technical problems then they are losing to you during theirs? If so why?

Did bet/raise button is fixed?Cuz there is no point to go for a mission playing 3 days in a row SNG for a 4 EUR MTT ticket. I have already lost 2 tickets: 1 EUR and 2 EUR ticket. Cash games are working fine but at SNG' s no bet/raise button.

Hi Andrew,
Can you please extend my 250 Unibet Open ticket.
My nickname is: S-aint

Thanks in advance.

Without a doubt, yes. As stated by Andrew and by looking in the posting history ITT since the launch of the new software, it is only a minority of players that have experienced crashes (especially frequent ones). I would understand moreso your question if it was all or at least the majority of the players that had these crashes.

Now for my question : is Unibet support usually cooperative in honouring these refunds? (serious question here, as I am still getting a sense of what is the standard on Unibet in these situations...).

Off course he does, from my experience, about 1 player at every table seems to have serious sit-out troubles, that would mean around 20% of players with problems/crashes. These 20% lose most of their money with issues to those 80% without any problems.

So yes, off course he (and me) are losing more then most other players.

Complete agree on this one, I'm having crashes once or twice every hour and it shuts down without any notice so it's not that I can make any print screens of the hands I'm in when shutting down.
Also when back in, I need all my attention to save what is left and hope I can react quick enough before losing all pots.

If they really want me to provide ID's for hands, please send me all my hand history for the last week...

At this point it's pretty much your own fault if you're losing money at the tables due to crashes. You know the software is causing you issues yet you keep playing.

Looks like Aversion Therapy does not work with everyone.

same problem

Of course the fault is ours. And why do most of us/I still chose to play regardless? Because we are in the third month of the quarterly challenges and the Holidays are coming up/games are good. I think that I play for the same reason that the Unibet software was launched somewhat prematurely : because of intentional timing.

Andrew has mentioned a few times ITT to contact support for requests of refunds which I have done. It all comes down to should we got some compensation for inadvertent crashes while the software is being tested by us or not...

I think you provide a lot of good answ/help in this thread, but you are wrong here. Software is causing issues for a lot of players and you cant go around saying well dont play on it, its ur on fault. That opposite of soft skill, bad PR and customer relationship. Im really interested in Andrews view on refunds and hands ID, i mean you just dont have time to mark hand IDs because you are too busy trying to play some hands that didnt timeout etc during crash.

I'm not saying you shouldn't be compensated for crashes, I believe you should be. The point i'm making is that if you know these crashes are likely to happen and you continue to play then you're putting yourself in that situation. I appreciate there are challenges/promos to complete, that's fair enough.

As far as I'm aware support has no way to tell if your disconnect/time out is caused by a client crash so they need to the hand IDs. Keeping Paint open and hitting Prt Scrn doesn't sound like a particularly large burden in order to get any lost money back.

Of course, I have only had one crash since the beta started so it doesn't really affect me anyway.

Fair enough, but my crashes happened during the first 3 days of the release and have been minimal since (2 since which happened yesterday, but none since). My EV of playing is obviously greater than not playing (games are good and challenges, obviously), but now I seek to find out what is the official ruling (Andrew's on my situation).

Wasn't aware of the Paint and Prt Scrn possibility (still don't know what it is...) and yes, I do understand support's perspective, yet here I am, in this situation.

Prt Scrn will take a screenshot of your desktop and then you can just open paint and hit paste and you've got all your hand IDs saved.

Ok thx, just looked it up

fwiw, not only did I not know of this function, but my pots during the crashes were all under 30bbs, so I did not bother noting anything down... Coupled with the fact that support simply brushed away on my first request of a server crash (months ago), I had initially little hope of getting any compensation until Andrew mentioned to contact support for refunds ITT.

Oh great, I hope my little issue hasn't stirred up this fellow's trolling

That's a very easy conclusion here. First off, I was at 1.1 million points when they updated the software. Not playing anymore means missing out on a Unibet Open Package and roughly 3.5k on bonus/challenge money.
All in all ~5k worth of missed income there if I don't play, with december also being the best/busiest month of the year...

So yes I fully know I lose a couple of 100's due to crashes but that doesn't outweighs the expected value of playing.

It's Unibet that releases crappy software that hasn't been properly tested, why should I and others take the losses for that?
Imo that's the cost for Unibet for not properly testing out their software and essentially letting their players do the testing AND paying for it with crashes (=lost money).

Do you even English?