Around 1am CET on Saturday, a database server blew up. It was fixed at around 6am. This meant that Challenges, Mission progress, and rake were not directly recorded.

We've been able to rebuild almost all of that through other sources, and work will continue on that through today. We don't have a system for retrospectively awarding steps towards a Challenge, so we will credit partial loyalty points for Challenge progress. For example, if you finished one step of three towards a Challenge while the database was broken, we'll credit you with 1/3 of the projected points. That Challenge will now appear to you as 0/3. We will credit fully completed Challenges in this way too, but your current Challenge will be the one you had when the database broke.

We also can't retrospectively award Mission progress. The worst case scenario for this is anyone who was on 2/3 days of playing an MTT - if they played just one MTT while the database was down, the system won't recognise it and it'll reset their progress to 0/3. In those cases, we'll credit the freeroll ticket as if they'd completed the step.

I apologise for the inconvenience. I believe that the problem has now been fixed and shouldn't happen again.

Hi Andrew out of interest do you run multiple servers as a contingency or are there any plans to do so in the future?

Also I been meaning to ask are the cards random at time of each card being dealt, or is the board randomised in one go then the cards dealt, thanks

hi Andrew

its good to hear you've got to the bottom of it and its almost fixed.

by what your saying it looks like I will get roughly 3/4 of the points towards the major challenge I was in the middle off when the issues arose.

but what about the other points I am missing from the rest of my play Saturday? I was playing for around 10 hours and when I logged back on on sunday I was at same total as I was when I logged on on Saturday, do you know where they disappeared to. I am missing roughly 28k points.

alais edgehead

many thanks

hi Andrew

the above has been sorted and the points adjusted. only problem is it took me through another points threshold, 250k, but hasn't credited the award. ive informed customer care who have forwarded it on to the relevant team.

thanks again

It should be closest to accurate on stakes where the majority of hands are played, so NL4 and NL10 should be fairly close to the overall number for NLHE. Similarly, it's likely to hit more often at PLO25 than at PLO4, but the total average will be closer to the PLO4 figures. Obviously there's a lot of variance though.

I'm afraid that the tool to see how many hands people have played by game (instead of just overall) doesn't work right now. I agree that Challenges with 10 or 20 steps required are better than ones with 1 or 2, but the problem is the lack of variety. There aren't that many (interesting) things that happen at least once every 250 hands.

I'll see if there's a way to do individual points for Challenges for Q1 2015, but it might have to wait until Q2.

I don't think we could divide Challenges by stake though because it'd mean you can't complete a Challenge over several stakes. We can't restrict them to just one stake because discouraging people from moving up, or requiring people stay at too high a stake are both bad for all of us.

We don't plan to have heads-up cash games. We have HU SNG, but we think that new players are more likely to lose faster if we had HU cash games. It also doesn't work so well when you can change identity three times a day.

(Sorry, even if you are a Path of Exile guildmate)

It'll be fixed in the late Nov release - we discovered the cause too late to make it into the Oct release I'm afraid. I realise this isn't an ideal solution, but if you play fewer tables then you'll trigger priority less often (plus you'll have less overlap so it'll be less important).

On the plus side, from next month we will halve the rake cap in cash games when only 2 or 3 players are dealt into the hand.

Sure, done.

The playthrough bonuses are all 20% and have 90 day expiry. Most of them are released in five steps but some are one (I don't actually know why, I didn't set the bonuses up). On average they should finish before triggering the next payout. If they don't, they queue up.

Sure, done.

This is company-wide so I'm afraid I can't help much. Support are your best bet for an explanation.

Is anyone else getting this? (is prioritisation definitely still on?) We haven't received any other reports, and this should be client-side and the client hasn't updated since last month.

Good point. I just put it in as it was a bit different, but having Challenges that work when things aren't going your way is a good plan.

Thanks, I agree that isn't ideal. I've reported it.

They're redundant I'm afraid. And yes, I agree that it isn't ideal. I think we need a better system for whenever we bring a slot promo back.

Yeh, bad timing to break twice on unrelated problems in one week. On the plus side, the 24th was our best ever day since we launched on standalone.

I'll have to get to this one tomorrow as the developers are caught up in the stuff from yesterday at the moment.

It'll credit completed Challenges too.

Yeh, this is all being done by hand by the developers, so parts are being credited when they're calculated but it can take a while to get the amounts that we need to credit. Hopefully it'll all be sorted out today.

Hi Andrew, I checked last night and table prioritisation was still turned on, it simply didn't work. it's fine again today. Adrian

hi, back on unibet after a while away but it doesnt seem to be registering playing hands on a different day 1a mission?
if you could look into it that would be great
userrname : hueylewis

also do freerolls count for playing tournaments on 3 consecutive days 1b mission?

Someone who knows more about it than me on the team informs me that the odds of winning a weekly ticket are approx 1/21, so it was designed with this in mind but didn't have an inbuilt cap.

Weird, glad to hear it works now though.

Hi Andrew,
I have a €250 UO ticket. Since I live in London, in case I’ll win the 2k package would be possible to have the €600 hotel founds credited as poker bonus?
Cheers

Hi Andrew,

Can you extend my 3000 euro freeroll ticket. I will not be able to play the 1st of november. Can you also combine my 4 tickets of 1 mtt into a ticket of 4?
Thanks.

Alias: Tommilio

hi Andrew

everything is all sorted now, thanks. I know it musnt have been easy. I have 80eur worth of tickets could I please get them exchanged to 3x25eur nl cash tickets please and the rest in whatever sng tickets please.

alias edgehead

once again many thanks

Bump
Even if it's just one big satellite at the end of the run? London players are more flexible than those who need to travel.
ATM I can't justify doing any UO mission stuff as don't know if I can use it.

Hey Andrew,

could you exchange my SNG and MTT tickets to a single biggest denomination SNG ticket again?

SN itsjustabuyinlol

Hi Andrew,
I was like 5 miniutes late for today Double Trouble and can't register
Is it maybe possible to extend validity period of this ticket so I can play next week? ALias is LondonBaby, thanks

what am i doing wrong re: mission 1a - playing nlhe on a different day.
im been playing a load more than 10 flops every day since friday but its not registering ?
could you look into it please as its stopping me getting any further with the october missions

alias : mel_d

Mission 1a = days 1,2+3

1a Play Tournaments Complete a tournament 3 days in a row

mission 1b = day 4(a different day)

1b Play NLHE on a different day See 10 flops at any NLHE stake on a different day 1a + 1b = €3,000 Freeroll Ticket

You have to do 1a before 1b.

Hi Andrew, could you convert my 5 €4-tickets and 3 €10-tickets into a €50 UO ticket?

Thanx a lot!

I have 8 x €1 tickets for a mixture of SNG and MTT, can you turn these into €4 tickets please? Preferably both SNG if possible.

SN - Evilpengwinz

Thanks.

many thanks jonny !

Right, 2 + 2 catchup.

The deck is shuffled once.

The server is modular - it's actually a large group of servers for different functions like tournaments, cash games, achievements. There are multiple instances of each server, but it's more of a scaling thing than a contingency thing. There are always going to be parts that will break everything if they go wrong - for example, the real money cashier connection between Unibet and the developers.

I'm afraid not. It's definitely something I'd be introducing in the future as obviously we also have lots of players in Copenhagen for example.

I'm afraid there's only one 3k freeroll ticket from the mission, so I didn't extend it. Done re tickets though.

I believe it's all sorted now, but if anyone has any remaining problems please let me know.

Also, tickets exchanged.

I agree it'd be good, our main concerns about how we communicate it to players as we haven't done this kind of thing before. We're thinking about it though.

Sure, done.

Sure, done.

Yeh, the phrasing sucks. Has anyone got a better way of phrasing it?

My aim is to encourage people to return the next day. I'm interested in getting people into the habit of loading Unibet each day instead of whatever other client they're currently using. That's also why there're things like "play a SNG 3 days in a row".

There're no missions like the "play another day" Oct ones in Nov or Dec by the way.

Sure, could you post your alias or PM me your login name please?

Sure, done.

Here're the release notes for today's client:

It also has half rake cap when 2 or 3 players are dealt into hands.

Is tiling over multiple monitors working for everyone?

Here's a new background & two of the new avatars. I complained that there wasn't a drum & bass avatar, but I guess I can't have everything my own way.



Oops, typo: that should be "It's definitely something I'd be interested in introducing in the future".

I think the play another day wording works.
What most people seem confused about is that it has to run in sequence.
Perhaps if you remove the need for 1a to be completed before 1b, you will still achieve the aim of getting players to come back without the confusion.

Hi Andrew, I trust you are well. I'd appreciate it if you could have a look at the PM I sent you on Monday, thank you, Adrian.

Loving the new avatars!

My alias is ViaFerrata.