Hi Andrew

Could I change me 25 euro UK tour ticket into

5x4 euro Uk Tour tickets
5x1 euro Uk Tour tickets

Alias - Dowelikestew

Thanks

Hi Andrew

I have a package for Unibet Open Malta through challenges. Please can you exchange it for 2x€400nl and 1x€200nl cash tickets.

Identity is chipclacker.

Thanks

I made a graph earlier today after a Twitter thing:



It's calculated using 1m hands at each stake played on Unibet, so I imagine if someone used hands from a different site the results would be a bit different.

But I just realised that this is post-PL50 rake change. The next release is in late Apr, and we're going to cut rake at PL50 to 3.5% to 300c. We're also going to cut rake in €50 and €100 5-max SNG to 3%.

Yeh, it's not good at the moment. It's on the list of things to get, but I'm afraid we're talking several months rather than weeks.

Could you email me that request from the address registered to your account please? I'm andrew.west@unibet.com

All done.

Hi Andrew (or anyone)

I checked the deposit bonus info page but can't see a promo code for the 100% deposit bonus - do you need to enter any code for the bonus or is it automatically applied to your first deposit?

Thanks,

But why you don`t raise rake? It's better for the ecology!

Just kidding, nice move as always since you moved to your own software. I hope it will pay off (I read that the last financial statement wasn`t so good for poker in relation to the rest of the company, are you worried or is everything fine?)

If i play Daily 25, Sunday Entitled , Saturday stack satellites can you convert them into 100/25 euro MTT tickets so i can use them for them for other MTTs e.g daily deepstack etc etc ? If so how long does it take?

Sorry, I don't convert tickets from one satellite system into anything except tickets of other denominations for the same satellite system.

It's not a first time deposit bonus, it's just a "welcome to Unibet" bonus. You get it automatically the first time you login.

Nah, it's fine. Those figures include the French site, some FX stuff, some accountancy stuff that I don't think should be included, etc. Gross we're up about 40% year on year (and way more than doubled since launch), and we are spending the same on bonuses.

It's just down to how the amount is calculated. You can see that things are going well by looking at historical PokerScout data for example (I think it is off by about 2%, which is impressive considering we don't provide them with a feed), or comparing the number of players at essentially any stake.

hey can u turn all my nl4 tickets into sit and go tickets ? thanks
my alias is

Beavis

if i won up to 23 euro in my nl4 tickets i get 23 sit and go 1 euro tickets right? if i don't then dont change them into sit and go tickets

oirishpaddy is my username for log-in on Unibet, one alias is wustoff

Cheers

Hi andrew, can you prolong the expire date of my 1000€ freeroll ticket please because it will expire in 3 days? Thanks

Alias: BroederTuck

Hello Andrew!

Sorry to bring bad news, but software had my table crash with 3 players left and made me bust out 3rd from Pokerisivut Las Vegas leaderboard tournament

Here's the picture. I tried to close the window, checked lobby and it was actually working but I couldn't close the table and couldn't close client as well except by using Ctrl+Alt+Del and closing Unibet from there. Internet was perfect, no other site complaining about internet problems and the chipleader was also timed out in this hand so it probably happened to him too. I got back just when I had like 2k left and it was about the end of it.



Can you check it out quickly please? It's really hard to fix what's happened though, as leaderboard results are far more important than money at this point.

Hello Andrew!

Sorry to bring bad news, but software had my table crash with 3 players left and made me bust out 3rd from Pokerisivut Las Vegas leaderboard tournament

Here's the picture. I tried to close the window, checked lobby and it was actually working but I couldn't close the table and couldn't close client as well except by using Ctrl+Alt+Del and closing Unibet from there. Internet was perfect, no other site complaining about internet problems and the chipleader was also timed out in this hand so it probably happened to him too. I got back just when I had like 2k left and it was about the end of it.



Can you check it out quickly please? It's really hard to fix what's happened though, as leaderboard results are far more important than money at this point.

E: CL also confirmed that his table also crashed in another forum.

Hi Andrew, can you please change 4xNL4 and 1xPLO4 into 2xNL10 tickets? Thanks a lot

Alias: CarlosCoin

Hi Andrew

pls change my four €1 SNG-tickets into two €2 MTT-tickets.

time to grab some bountiezzz

screen name: Brussel4Ever

btw: great graph with the rake!!! i'll share them on our local belgian forum www.pokerclub.be !

what % is the rake for STT?

wait, do those graphs mean that Pokerstars rakes less at NL25, 50, 100.. ?

Hi Andrew

I've emailed you my request. Could you also send me a breakdown of hands played and profit/loss at €200nl and €400nl from the start of this year.

Thanks

Martin

What's good Andrew could I get my 5NL Banzai ticket exchanged for a 4PLO ticket and a 1NL Banzai ticket?

Alias = CleanoutKid

Are you guys trying to become a real competitor to Pokerstars? Are you serious about treating your customers well and becoming the place to play poker online? If you are I will give you guys a try since I am hoping another leader will emerge after Pokerstars has fumbled the ball so badly. But I want to play with the best, not just another ordinary poker site with bad software, long cashouts, and poor customer service. Also, I know you are growing, but as a player I don't care about whether or not you are growing revenues. I want to see the number of players actively playing on your site growing. If you are doing that I will be very happy.

could you swap my 6 euro worth of tickets to: banzai 5e ticket and SNG 1e ticket.
my alias is supermom, thank you

Hello Andrew,

please convert my 7 X 4 E NL in to
28 X 1 E MTT.

Thanks in advance!

alias:drdzo

Hey Andrew,

Please change my €50 UO ticket to 2 €10 UO tickets and 15 €2 tickets. Thanks. Username: Mindaugas00

I changed in August last year, my impression of the answers:

I certainly get the impression that the poker department would like the poker offering to overtake Pokerstars, though it needs to grow a lot.

As a whole the company (including sportsbetting etc.) has about double the stock market capitalization of Amaya gaming so Unibet is basically a bigger and longer established company.

Although the company has a whole is even more focused on sportsbetting/casino and less on poker compared to Amaya, it seems to understand market segmentation better, so they won't disrespect you by spamming your email with adverts for "million-slots-fun", and there is no equivalent to spin n go.

Customer service is very active on 2p2. "Unibet Andrew" is the head of poker, not just a customer service rep, so we get the feeling that we know what they are thinking/planning, whereas 888 etc. seem to a be a complete black box.

This is very subjective of course. I feel like I only really need to see my cards and have fold/call/raise buttons. Bet-sizing buttons are not customizable because recreational players wouldn't use them. Also the site is not compatible with HUDs and doesn't give hand histories. there is also no table/seat selection, or player-to-player transfer. So we can say the software is "rec-friendly"

It's not good for mass multi-tabling (people report instability when they have too many tables open but about 8 seems to be fine). There are sometimes server crashes - probably more than PS - though there was an upgrade recently. The users here seem to just laugh off the server crashes though, instead of going mental as they would with other sites, because the customer service team has built up goodwill. I also see it as a price worth paying for having somewhere not suitable for professional grinders to play - which should then show up in my winrate (or would if I could stop 3-barrelling with 32o).

Money usually hits my account the same day, or the following day if i put in for it late. It depends on your own bank more than Unibet - for example UK banks generally have no monthly fee but keep incoming payments for a day of extra interest (old story, if you don't pay a fee you aren't the customer you're the product).

We're told it keeps doubling year-on-year; people who've been around longer haven't challenged that so it's probably true.

Volume is lower though. At the moment (9.48 UK time), stake/games with volume issues are
NL25 - 11 seats occupied
NL100 - 14 seats
PL50 - not running (though rake is planned to drop in this one from 5.5% to 3.5%)
PL100 - 3 seats occupied
PL200 - not running
PL 400 - 6 seats occupied

SNG50 and SNG 100 not running - rake here is planned to drop from 5% to 3% (these are 5-max turbo btw)

Hopefully they will cut NL25 rake too at some point to make a smoother progression.

.. but tbh that's in your hands too. If people support the site (if necessary playing a wider range of stakes when they can't get volume at their favourite stake) then it will continue to grow.

The biggest change though is something you didn't ask - there is no tracking software and no graphs. If you do well at poker, and don't have a sharkscope graph to show on 2p2, did it really happen?

Please convert my 2x 10E SNG tickets to bonus. ALias 147852Zb