Hi andrew,

Could you pls extend my double trouble ticket. It'llexpire in an hour and tournament registration starts in 6 hours. thx

SN: 'Iluvatar'


e: if I have a lot of same tickets, its possible to display only one plus number of the tickets

Dear Andrew

Plz exchange my PLO10 and 10SNG tickets into a bonus.

Love you.
UN: PhillyWilly

Hi Andrew,

Could you convert the following tickets please;

1x daily 4€ into 1x 4€ PLO

Thanks!

User Name: CristianPoker1980

Hello Andrew, I recently had a €2 SnG ticket expire, please could you swap that and the other €78 worth of tickets on my account for 20 * €4 UK Tour tickets, thanks.

Alias: Bungaloid

Hi Andrew I'm just wondering when the players from the sportsbook you purchased a little while ago will likely be migrating over to the unibet poker client, and what kind of impact you think this will have (I assume positive impact of course!) but just wondering if you have any ideas you care to share about what you think the impact might look like, and likely difference in traffic etc & when they might be coming over. Just curious, site is fine as it of course, but curious about the takeover you made, and impact in future etc. Cheers, have a good week!

The Feb promo pages aren't ready yet I'm afraid so I'll have to post them later on this week. Release notes are done though:

New features:

• February Mission added
• Prize Drop promotion added
• 2-day tournaments added (for the Norwegian Championship main event on 7/8 Feb)
• DKK currency added next to buy-ins in EUR currency for cash games, SNGs and MTTs (for licensing reasons)

Improvements and bug fixes:

• "Tables are being balanced" notification is now shown until you are seated
• Current blind level and buy-in were added into title bar (Desktop)
• Country restricted tournaments are not visible to players of non-eligible countries anymore
• Amount of players left as well as initial amount of players is now shown for running tournaments
• 4 avatars and 1 background were unlocked
  
• Fixed an issue causing the client to crash when playing a lot of tables (Desktop)
• Fixed an issue causing the "Search Tournaments" text field in Full Schedule to auto-select text as you were typing (iPad)
• Fixed an issue causing the gameplay info box to show wrong previous cards for players who went all-in
• Fixed an issue causing the active tables button to sometimes appear in the main lobby even though there were no active tables to open
• Fixed an issue causing the Specific Lobby not to get data sometimes
  
• Fixed an issue causing wrong buy-in to be shown for 1st Banzai table when leaving it and coming back within 30 minutes while opening 2nd table at same stake (Desktop)
• Fixed an issue causing hands to no longer be dealt sometimes when 2 players were playing cash games and one of them went to sit out mode and back
• Fixed an issue causing invalid tournaments to be sometimes shown in the Full Schedule (Web, iPad, Android)
• Fixed an issue causing the "Registration ends" counter to be running for completed tournaments
• Fixed an issue causing tournaments with closed registration to sometimes appear in the Full Schedule for 1-2 seconds when "Hide Closed Registrations" filter was on
• Fixed as issue causing the "Show My Tickets" filter to filter tournaments with closed registration out
• Fixed an issue causing the Full Schedule to have some UI issues on high resolution mobile devices (iPad, Android)
• Fixed an issue causing some tournaments with closed registration to still be marked green in the Full Schedule
• Fixed an issue causing the 9 seat filter in the Full Schedule not to work
• Fixed an issue causing the "Registration ends" counter to be shown for running tournaments with closed registration
• Fixed an issue causing the tournament break counter not to show minutes as 0 when less than 1 minute was left
• Fixed an issue causing wrong tournament tab in the Specific Lobby to be sometimes highlighted when another one was active
• Fixed an issue causing 2 tournament tabs in the Specific Lobby to be sometimes highlighted when one of them was active

The client should crash less often with lots of tables open, but I don't know if it's totally fixed the problem. For anyone who regularly gets this, could you test after the release on the 27th please?

The site will be down for the update in the early hours of the 27th.

I'm a bit confused by this one - I did 2x NL4 and the expired ticket -> 1x PL10, but I don't get the other PL10 part. There's an NL4 ticket and a Banzai 5 ticket, are you including the 4 MTT ticket too?

It'd be interesting to try, but it wouldn't fit in too well with the rest of the series because we'd need to have much more travel money per package, people would need to travel for a lot longer, etc. So I don't think the chances are too great right now I'm afraid.

Sorry, it isn't my project so I don't know what the progress is. It's being worked on by the company though.

Yeh, it's being done as part of a sitewide project, but I'm not involved with it so don't have news on it.

What's "it" that says that? It's available on Android phone, but not iPhone.

Hm, didn't I do this on the 20th?

Yup, we're on our own software now, since Mar '14. We have headsup SNG, but not cash games.

I cancelled it in the back office for you.

Not at the moment. I think we're close to having enough players to do it, but maybe not quite there yet. It should be pretty easy to add, though I'll do it with a client release.

Whoops, which page is that from? There's a global 10 table cash game cap because the client becomes unstable above 10 at the moment. We have a long term solution for that, but we're talking several months away still.

Good idea, I'll see if we can do it.

There're two - Stan James and iGame. But I'm afraid I can't comment on either at the moment because they still make their own decisions for the first year after we bought them.

All done.

Yes that's what i meant, sorry for the confusion. So it is 5€ banzai + NL4 + MTT4 + SNG2 (new ticket) into PLO10 + 5€ bonus.
SN: cenza

Ty again!

Hi Andrew, can you please extend my double trouble ticket which is expiring today.

Thank you

alias: zeka-peka

Thank you Andrew!

Originally Posted by pirahn View Post
Hi, Thanks.It says unibet poker is not available on mobile. Is this correct.
What's "it" that says that? It's available on Android phone, but not iPhone.

"it" is the phone.lol. Its the lg g4. I phoned unibet support and they also said not available on mobile phone.

Hi Andrew, Please exchange 3 x 100 uk tour to 10 x25 and 12 x 4. Many thanks

Hello.

Would like to have my 1x2EUR SNG ticket changed to 2x1EUR MTT tickets.
Alias: fergas

Regards

oh yeah, this time it is NL4, not Daily4. So yes, I would be happy with those 4x sng tickets

Hello can you have someone look into this please. I have been waiting all day for a withdrawal that usually take 2-3 hours, you quote it as 12 hours, I just checked back in and it says my withdrawal is on hold, and an exclamation mark next to it. It says you will email me to tell me what you need. I received no email. I do not know why my withdrawal is on hold. I think I was just trolled by your support staff. Could you please have someone look into this and let me know why my withdrawal has been put on hold. My alias is: aggroforyou

Thanks

Hi Andrew,

I was playing a tournament and I got HU, my opponent sat out. When he almost blinded out ( he had one k left) ,my table froze and I wasn't dealt any more cards. I opened a cashgame-table to make sure it wasn't my internetconnection, which was not the case. I clicked on my SN in the lobby, and the table opened with me as a spectator, and cards were being dealt as normal, but my gametable was still frozen. After i restarted te client, i was blinded out and finished the tournament in second place.

This post is not to complain or ask for a refund, but only to help to make improvements.

Friendly greetings!

Hi Andrew,

Can you please convert my 25€ Unibet Open Ticket into 6x4€ SNG tickets and 1x1€ MTT tickets.

Thanks.
player alias: unibetslowplay

You don't come across well in the transcript you posted. Cut back on the coffee intake or find a release outside of poker

If you want to have customer service that is really insane, go play at 888 and then come back here to thank the stars and Andrew that you found Unibet. Until then, chill out for the next 12 hours.

you cant see the time waiting, and him looking into things in the transcript. my money has been withheld from me, I think I'm entitled to be a little less immune to idiocy than I might otherwise be.

the withdrawal note says this also,

and I've received no e-mail, so I was just trying to find out why my money has been blocked.

Yes for sure, I should waited and counted to 100 or something before posting here. Maybe I just got a bad customer service rep. I have had pretty decent interactions on unibet in the past.

Andrew doesnt change UO tickets to other types of tickets, same with entitled and UK tour.

Hello Andrew,

Could you please change my €4PLO4 and my €4NL4 into 4 x €2Mtt ?
If any more new/unused cash ticket appears when you do this, could you also change them into €2Mtt ?

Alias: Alias_

Thank you very much

Could you extend all my tickets again Andrew got a double trouble ticket that will expire in 1 hour. I got a full time job so dont have alot of time to play anymore

Username DonkeyDirk

Also any update on the rakeback reduction for the highest tiers i see more and more sites that recommend unibet to rakebackgrind for the high rakeback comparing to Stars now ?

greetz hatebreedd

Hi Andrew,

I got message that I can play Monday betting freeroll but password that was sent it is not working (the password you supplied is incorrect)
I tried several times and still the same

Could You send me password to next week freeroll or if You can change it to (for example) double-trouble... thx

Best thing to do is imo closing the client and start it up again and it should work fine again, beside the casino banner and pop ups on the tables at times but doesnt rlly affect gameplay.

Sometimes happens to me when Ive been playing a 'long' time (cash games) that one table suddenly goes inactive. Only thing to fix this is closing and opening client again.
Not always ideal when u are in the middle of some hands but better than sitting out.

Not sure if this is part of the upcoming bug fixes for next month but I thought so.

Hi UnibetAndrew,
Please exchange my 3*1 MTT +5 *1 SNG tickets to 2*4NL cash tickets.
My alias Yahoodotcom
Thanks again!