The road to hell is paved with good intentions. I know you desire to protect the recreationals by banning huds, anonymous model etc. But recreationalds don't play regularly enough to provide liquidity to your site.

To have liquidity you need the regulars/pros. They are the ones who put in the volume. How you balance this out will be your biggest hurdles.

What is the highest PLO that runs regular?

I think it is PLO200

The fun element has been brought up on these threads and I hope that isn't overlooked completely in an attempt to make things more equal. I have not played much online but I found it more fun in the early days when Americans were allowed to play. Having characters at a table is good. Building up a history against certain players is what makes you want to go back for more.

Banning chat at the table along with enforced anonymity has reasoning behind it, but I am slightly concerned about how all these politically correct measures may in the long run affect traffic. I have played many years live, and there are less than a handful of players left from when I first started playing. I don't like the new generation of hoodie "pros" taking three minutes to fold 2-6o. I am jaded, past it, short sighted, lazy, have back pain, and have a number of other activities I am more interested in than poker.

The one thing that gets me off my backside and make the 30 minute drive to my local poker room, is the knowledge the plo or d/c tourney tonight is filled with characters I like and have played with over the years. They are disappearing one by one. I am now playing only occasionally myself, but if I play I want to enjoy myself.

The above may not apply to online players, but from some of the things I have read on these threads it may do, and is not something to be overlooked. It's why I would like to see something more entertaining for tournaments. NO, I am not talking gimmicks, please no gimmicks. Just allow some fun back online, harking back to the days when Americans were allowed to play. It would be nice to see Americans one day, but all nations have some characters, allow chat (okay keep it politically correct), do something to disperse that murky cloud of faceless anonymity. Those graphics don't help in that respect either. Discord is good, and helps bridge that gap with some friendly banter.

If I'm a solitary or minority voice in this, then fair enough, do what is best for the site, but I am thinking for the site to grow and reach that critical mass, it needs to appeal to as many potential customers as possible. It is very much a niche site already. The great customer service, and efforts to do away with bots and collusion are to be applauded and respected. After all, I am talking about fun, and it's no fun being against bots, being colluded against, or playing on a site run by people who treat you like sh*t. I am hoping you can adapt, and by that I mean really listen to the majority and evaluate.

I am trying to retrieve my password. But when I enter my email adresse and hit the button, it doesn't do anything.

Mail support@runitonce.eu - they are very quick and should be able to help you out.

Great post. I find myself wishing anonymous poker wasn't a thing.

+1...
Random seating alleviates bum hunting enough. When you play live, you have history with players and info on them. Its a BIG part of the game. Being able to take notes on players is like remembering a guy and his tendencies at the casino last session and using it to your advantage. Anonymous poker is NOT true to the game. It turns it into more of a casino game by taking away the edge of players who pay attention to whats going on. I would think even a rec would realize this.

I agree that anonymous is awful and random seating great. Why not we have both dynamic avatars and recognizable users? That levels the playing field and allows regs all they want.

They have to be anonymous if they want to ban huds. With normal usernames they'll be in a Unibet/Party situation where there's widely available software to get around the rules.

Why not have a built in HUD with very basic stats that anyone can understand and use? It will be available to every player at the table so nobody will be at a disadvantage.

Poker by nature is a predatory game. Its also a game of using limited information to make the best decisions. Anonymous poker takes away almost all of the info and reduces it to close to poker slots. Its almost the same as playing with a bunch of bots...

Poker is also a social game... once in a while you get a good conversation going and build relationships. Its impossible to do that anonymously.

Isn't that what the avatars are?

What's exposure 15Eur at the withdraw page? I assume I'm being charged 15 eur to withdraw, honestly what a joke!

I'm not sure how that addresses the post you're responding to. I don't have a horse in this race, but a built-in HUD doesn't suddenly exclude the possibility of third-party HUDs. It actually doesn't change anything in that regard.

Yes I am aware, but with dynamics avatars I dont see how HUDS are so bad. Ofc dynamic avatars will have to change as to use lifetime data and not just from the session.

Wow, is this guy on a power trip or what? I got shafted on AAxx, obviously these cheats over at RIOP, freeze the hand at plo 200, as soon as I call this donks all in.

I call one of their support workers an imbecile, used the word or any swear word 1 time, just once!!! and this muppet manager thinks I should be banned from playing on the network, because they do not tolerate that language?

You should be NOT tolerating your client crashing 20 times a day! Thats what you shouldn't be tolerating!"!!

What no warning? Is this real life, were the customer is wrong and the workers are right??

I just got shafted, your site freezes and now I am banned?? What the ****????

I didn't know he was God, judge and jury, and could take away my freedom of speech!!

Having said that, I didn't know using a swear word would immediately result in a ban, I mean is this guy for real?? Where's the crime? Did I cheat (like them), did I collude, use a bot, a program?

No I called a support a worker an imbecile, for behaving like a cheat! He initially short changed me as well, the nerve!! He was also condescending and making it out, like returning my initial 81 eur contribution to the pot, was a great gesture on his part!

I have had the system crash on me 20+ times but only twice did it crash during a hand, once I had KKxx ds, and was about to stack some donk, and now again with AA hand.

I didn't even bother to report the KK hand, was at plo20, but this hand was at plo200, I mean out of 20+ times the only 2 hands that it freezes is when I have 2 monster hands, cmon! You guys are cheats!!!

He ran equities with my opponents hand and the dead cards of others and as a result I was not even a favorite vs the guy who had 8753 , while I had AA72 r.

Is that even possible, that I can't be a favorite with Aces vs his hand and the dead cards of others??? I'd of thought I'd always be a favorite with AAxx.

I am now super curious to who actually won the hand, I mean they have that information, I'd like to know who won the hand!!

Phil, I have another issue as well. I asked support for my stats, as I wanted to know how much I raked so far and how much rake back I had won so far.

I got the stats back for rake paid but the support worker told me, that he could not provide me with details of how much splashed money I had won so far, is this true, do you not track the splashed pots to players accounts?

Lol obviously they don't need the players.

Even without taking other hands into consideration you are only around 57% with unprotected aces there. When you get to something like 5679 double suited, you are close to 50-50 against unprotected aces pre flop.

If it were not in beta I would agree about the crashes etc. but it clearly is in beta, they have been very upfront about the problems, and have a good reputation for refunding crashed money and for treating customers with respect.

Diane Abbott suggests maybe they don't need the players, and I would imagine probably not rude, ignorant or tilted customers, who continue to play and get angry when they come across all those reported problems. With public beta testing I presume they need customers who are going to help with problems, not cause them. Those who endlessly complain about the same thing, continue to play, then complain some more are not what is needed currently, and as an occasional player on the site who wants to see it grow I sort of see their point of view.

On the other hand as an old school live player I have no problems being rude or reacting to people being rude. I personally wouldn't ban someone for that if I were in customer support, but then I'm not in customer support. It's a little over reactive for me, and I wish they were a little bit less sensitive. The political correctness thing is becoming a bit of a pain, and from a personal point of view, I do not want to see characters banned or leaving the game.

Poker players get angry occasionally, that is pretty much par for the course. As usual I can see both sides. Boring.

That was my first email to support, I let the 20+ crashes slide, even 1 hand were I had KK double suited about to play for all the marbles at plo20.

Again, I got cheated out of a big pot, don't you think I have every right to be angry.

But that's not why I called him an imbecile, his/her first attempt at refunding me wasn't even correct, they short changed me, then when I sent the next email, he added more money.

To make things worse, he starts adding in that we can't speculate about the outcome of the hand?? As if I asked for an outrageous compensation (I asked for nothing) and his reply was , well we can't take the outcome of the hand in question.

But this guy was already putting it out there, twice, yet I hadn't even asked for anything! Why is he bringing that up?

A little over-reactive? Is he even allowed to ban me for such trivial nonsense? Get over yourself already, so what if I am rude, that's not good enough to ban somebody! If you can't handle some toxic players from time time, you should def not be in customer support, as that **** will eat you up, you have to have thick skin for that job. Why would you take it personal, when some player is lashing out at you, it's not you personally he's angry with but the company!!

Sorry to say but they are clearly under qualified to work with real people. Both the support worker and the manager, I mean the manager is even worse, he's suppose to have some logic and understanding, but from what I can gather he's as useless as the support worker.

I think back in my poker career, years ago on Stars, and other sites, I sent plenty of dumb emails to support, calling them all sorts, never a problem. In fact this is the first time I have been banned for using a swear word lol!

The poker dream, where cursing is followed by a ban!!!

Imagine cursing a dealer, or some waitress at your local casino, for whatever reason and they just ban you for life??

For cursing?????

IS THIS FOR REAL!!!!!

Or imagine you going to the cash register and they steal 20$ from you, insult your intelligence, make it out to be that you miscounted, you then in reply use a curse word, and them then turning it around on you and banning you!!

REALLY???

They should put that on the site like : if you contact customer support you must be nice and respectful or we will ban you. That's a joke to say our cs deserves friendly workplace. Your coworkers makes it friendly not the customers. Especially at pokersites cs you should be trained to handle angry customers. Banning them is just idiotic even if they call you imbecile. Just warn them and ask to be polite next time or might get timed out from the site.

With current problems they need to err on the side of generosity I think. Having played many years myself I understand players will sometimes get angry. I think I can rightly claim my anger has never been directed at staff, it's usually at the situation, and very occasionally at another player. Possibly broke the all time record for most "F" words in a two minute period on one occasion when bubbling a tournament. Probably should have been banned or cautioned but wasn't. I hope political correctness does not turn into high handedness, as we see on other sites. I would like to see a little leeway, but they are clearly doing things their way.

Exactly, I was actually expecting some sort of good will gesture to be honest, not because they are new but because I had aces and their client crashed. I mean any other site would of probably given something in that spot.

Then imagine not even giving some good will gesture, because hey, our system, just ****ed you out of a big pot, but these guys don't even want to calculate the correct amount, for the +EV equity I had in the pot!

He first only gives me 80, then I send a follow up mail reminding him I am a favorite vs the guy, he then decides to give 5.5 extra. That accounts for the dead money.

I sent another mail, he escalates to the manager, who has now given me another 10 eur because of the preflop equity I had!

3 emails, 3 times they haven't even given the correct amount of money, and not even an apology for the incident or some sort of goodwill gesture!!

Fun times

What's even funnier is that 3 days ago, they magically added 200 eur to my account. You won't believe this, I had 360 eur in my account and decide to open some plo50 and plo200. I had just lost 7 buyins at plo20 and thought **** this I'll just play high and go bust, prob never play this site again, had a 1000 bb spash that I got shafted on on the river by a 2 outer (2nd time, the other time it was for 700bb) made the boat on the turn and the guy rivered a 2 outer higher boat. Add all the other variance of the housebots lol never missing a hand and I'm down 140.

Now here things get interesting, I decide to open up some tables, I open and then close all tables, think **** this Im just withdrawing my cash. I opened and closed the tables really fast and at 1 point I was able to open up 2 plo200 tables despite only having 360 eur.

Guess what happened next, the system added 200 eur to my account, I was now on 560 eur, I thought it's some bug and needs time to recalculate, so I close the app and open it again, it's still there.

So at this point, I realise it's a massive bug that if other people know about it they might exploit it, so I email support to let them know about this glitch I have just uncovered.

I got a thank you email from them but the money still sits in my account several days later. Now I'm not sure if the system is getting hiccups, I mean the housebot did hit the river, is the system forgetting he scooped it last second and is now confused and giving me my rightful 200 eur splash haha joke

Jokes aside, my point is I am honest enough to email them regarding a ****up on their side, they added 200 eur to my account, and I email them.

Now when things are reversed, and they **** up, they try to blame it on me and ban me lol wth!

The guy acting like it's real life and his staff is in danger. They have these signs in public places, like government buildings, library or some other building, stating that verbal abuse, threats will not be tolerated towards staff etc.

Think he's taking it a bit too far with this though.

What's funny though is that I actually didn't even respond with "imbecile"to the guy who was dealing with my frozen AA hand. I didn't tell him he was an idiot in my replies to him. Kept it clean.

I actually contacted the other support worker that dealt with me earlier regarding the 200 Eur problem, to vent my frustration and to let him know that his co worker was basically ripping me off.

I contacted the other support worker I had dealt with from the 200 Eur problem. I explained the situation to him and then named his co worker an "imbecile" for behaving like he did.

Guess what, the frozen AA hand guy, replies to this message that wasn't even directed at him, saying that he will escalate as I was not happy with his service.

Fun times!!

cool story bro

being a jerk to the cs person is like being a jerk to a dealer in a live game

it's wrong and uncalled for and there is not a situation where it's ever ok unless they've been a jerk to you first (almost never happens)

it's a shame they are banning you tho and not letting you make the games better