Had a bug where a table bugged and balance was not returned to my account.
Contacted customer service and they refunded me in a day. So in my experience the customer service was exellent.

Imagine having to deal with tikmassy all the time as a site owner, ughhh.

I'd ban you too


Actually have a site that is trying to do things right , show some respect.

I agree, but 1st of all it's the internet and not face to face, 2nd off all I didn't even say it to him directly but thought I was talking to another rep.

Also, imagine a waitress comes over to your table and drops a coffee on you, you stand up and slip out, **** you imbecile, watch out, wth, you are thinking?

You didn't mean to offend that person, but you did it anyway as a natural reaction to what happened. I think it's all context brother!

That's not a natural reaction to an accident. You may jump up, shocked etc but '**** you imbecile' isn't how most people would react.

I'm really glad you came along and have gathered a big sample of the 8 billion people and have come to the conclusion based on scientific evidence that the majority of people indeed do not react in this way. Thanks for clarifying this!

I guess anyone reacting this way, must indeed be exterminated and banned from civilisation, how dare the vermin react in such a hostile manner!

How dare you not follow the herd, how dare you, shame on me for being the black sheep. Shame on me!!!

okok

How about she throws a coffee on you, then short changes you, then returns with the supposed correct amount of money, and has still short changed you. Are you still all smiles, perhaps it wasn't even an accident??

Then when you call the manager over, he drops a coca cola over your lap, then finally, you snap and call him an imbecile, is that then ok according to your high horse??

Yes he didn't desrve that, but it's context and things have happened prior to his 1 little mistake, he doesnt know that and neither do you! Nonetheless many things have happened already, and that last mistake is sort of all the customer can take, until he says something inappropriate, hey I'm only human, man, but I guess if I am not behaving in robotic manner then we should just ban, right??

This is in response to someone saying that "'**** you imbecile' isn't how most people would react."? Wow.

Maybe time to cool down and see if RIO has anything more to say. Through the 6 posts you've already made about this today, I think we all know where you stand now.

lol ya I'm sure Phil as a site owner spent a great amount of his time dealing with Tikmassy, poor guy.

It's a lousy way to go about it on Tikmassys part and your never going to get anywhere with support acting aggressively rather than being calm and explaining your situation. Pretty ridiculous though over the word 'imbecile' (and lol that the support guy quoted it) as if that staff member lost sleep over it and needed to be protected in the future. Goodluck handling the customer relations side of the site if your this sensitive.

Only made 1 post today!

I really hope that was an attempt at a joke.

Is there an update on your software fixes. The site is unplayable for me in its current state. Repeated disconnections, being sat out then not being able to sit back in, trying to sit back in and being told I can't add more money, tables closing out of the blue. Other weird things like when I do manage to sit back in, the sounds are on when they are set to be off.

It's been a few weeks but the site just isn't ready as far as I can tell.

I would consider move my action somewhere else in ur shoes.

Imagine drinking so much cool aid that you actually think RIO is the answer to online poker. Who would think that?

LOL well if you could spell imbecile I might think you weren't one.

Seriously - for people who want to be humorous, or just trying to put the boot in, being able to spell does help, so does having a reasonable education. Being foreign (like myself, I'm from the UK), obviously there are spelling differences, but very bad grammar and very bad spelling does undermine someone who is trying to talk about being an imbecile, and not be able to spell imbecile. People disagree, fine. No, I don't think RIO is the whole answer, but it's a start, and it would appear someone is at least trying.

Damn, too late to edit it.

Bad move by RIO

really really dangerous banning people for that

That ban is ridiculous.

RIO staff need to be made aware that they are going to get abusive emails all the time.

If they ban everyone who calls them an imbecile they won't have many players left.

No sympathy.

Great ban. Respect should be a mandatory characteristic of a human being.

ok, so the software, chat and avatars don't work for me and my idea of how poker should play... the lack of a rat-hole period is predatory, and the anon player base is certain to make sure I do not return to cash games ever on RIO. I might or might not try a tourney here or there when they are eventually available. I was so hopeful upon release of the site, but responses in this thread aren't promising, and I may just never bother logging back in. Nothing personal, just another crappy new poker site with so little to offer to the game.

Disappointing. Good luck.

While i think you are right one should be respectfull, i dont think the ban is right. Its actually pretty thin skinned. They are a poker site not a flower shop. Obv people get angry if the same bugs happen over and over and cost them money.

That ban seems a little ridiculous especially if it’s only for a little name calling.

I’ve been waiting to hear of an update on bugs and RB percentages before I make a deposit in this network but I’ve been waiting for quite some time now, has there been an update without me noticing?

Still, those people working at support have the right to work in a decent atmosphere and not feel like whipping boys, which was more or less the stated reason for the ban ... a warning to tilt boy that he was rapidly approaching ban zone might have been a better line.

Agree a warning would have done the job.

I also agree. I assumed, because it had escalated to the operation manager, a warning was given on an earlier occasion.