I played on Phenom before too, but the software is extremely frustrating. Basic things are missing or broken (like proper sound effect settings, auto-reload not working) and they still haven’t been fixed, even though they were reported many months ago.

Phenom has potential long-term, but ignoring core usability is pushing players away.
Instead of fixing fundamental gameplay issues, the focus seems to be on low-priority features.

Apparently PhenomMike left Phenom Poker in August 2025.

If anyone has good connections there, perhaps you would suggest to them that he is replaced here, to assist with questions from and suggestions by their players?

Thank you.

Hi everyone,

This account will be run by the Phenom Poker team. We've set this account up so we can answer questions directly in this thread and help clarify anything about the platform, gameplay, or rewards.

Happy to jump in where useful. Cheers!

what is your response to the phishing scam which obviously used insider player information (no way they randomly tied his username to his email)?

why do you allow employees to play at phenom?

Hello! We have responded to this player via our support channels. If you click a phishing link without your 2FA turned on, you will likely lose your funds, unfortunately and there's nothing we can do about that. We have found no evidence that the scammers had inside information. If this is the case, we assume they would have only targeted the largest wallets, and this didn't appear to be the case.

Allowing staff to play keeps the team closely connected to real gameplay, which helps us identify issues, test features in live conditions, and improve the platform based on actual player experience.

Hello,

You will need to select USDT on the Polygon (POL) network. Make sure you're withdrawing to a wallet that accepts USDT on the POL network. It can't hurt to send a small amount to test it first if you're unsure.

You can also use site support if you need additional help.

Can not login

After verification from mail to login i get only registration window.

Help pls with it.

Nick Lmntn

Ty

***





***

Problem is not solved.
Have restarted phone.
Have deleted Phenom, but now i able to play only from site.

Still can not login.

***

Finally i can login

How to find all cashback usdt ?

You can find your rakeback in the Portfolio tab of the Token Dashboard.

So, Token Dashboard -> Portfolio.

You will have to send it to your player wallet, there is a "Send to Player Wallet".

Also, they've added a tutorial to show how to do this: https://help.phenompoker.com/en/arti...oken-dashboard

How long will be maintenance?

Looks like they were hacked!

Site is back up and running. Cash games have been live again for a couple days now.

Tournaments will be returning shortly.

We've completed our security review, identified the source of the issue, and made the necessary updates to ensure everything is safe and stable moving forward.

Appreciate everyone's patience.

How to find tourneys?

Unfortunately, they have gotten tourneys back up and running yet.

Apparently, they are going to have an announcement about it soon and a brand new schedule.

These new filters are worse.

Viktor attempting to cross 1 Million run this week over at phenom, currently battling Christopher Kruk 2 tables of $2,000 / 4,000 8-game




data pulled from phenomdb.com

I really want to like Phenom as I'm a big fan of Mix games - however, about 95% of the time I can't even join a table to play, constantly met with a "failure to join table" pop up. Or the other day I actually got a seat but then there was an error adding chips so I still couldn't play, so tilting. Do Phenom even have any engineers working on their site I'm guessing if Isildur has a problem they're bending over backwards and fixing it super-quick... this is the trouble when poker players run a business, they have no clue or don't even give a **** about the absolute basics, see Full Tilt etc

I'll give this site max 2 more years before they close down. Nothing has been done to attract players and that whole mix game concept wont do it as those games are niche (what a suprise really).

Runitoncepoker 2.0

Our full tournament schedule is up. Check out our new weekly specials, running every Monday, Wednesday and Sunday!

Hello there, as a very frequent sender of USDT via Ethereum, I had never used the polygon network to send USDt before using your platform. Therefor it was an inevitable mistake for me to send to my polygon address on the ethereum network… Your Support staff directed me to the recovery portal where I am able to see the correct balance of the USDt, but I am continuously met with the same errr message when trying to complete the transfer… It has been almost 2 weeks now i have been waiting for the developers to address this issue and I was LITERALLY just told by your support staff that issues like mine “have to take a backseat”. NO WONDER why your player volume is so sad. A little bit of customer appreciation goes A LONG WAY!
Telling a member of any organization that they have to “take a back seat to more important matters” is bound for failure and any knowledgeable CEO/business owner understands this very simple concept…
CUSTOMER SERVICE SHOULD BE THE NUMBER 1 PRIORITY! Are you KIDDING ME? Everything else should ALWAYS take a backseat to providing the best possible customer service!
I would have been very proactive in pushing my referrals to bring in as many players as i could, but now I am determined to close my account and spread the word to STAY AWAY from your platform the moment your developers finally GET AROUND to resolving my issue and getting me back my money… What an incredible disappointment to something that seemed so promising

Backseat totally understandable if u consider their huge playerbase lmfao.

They probably super busy solving issue after issue minute by minute.

That really sucks to hear, the support has always been really good for me and I've heard the same from many other players on the site.

I think they have been working on a recovery tool or something for your specific situation.