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08-02-2015 , 05:16 PM

#23451

lotus guardian

adept

Join Date: May 2006 Posts: 766

The disconnection policy is bull****. They refuse to give money back in a situation like this.

You should have cancelled the tournaments instead of allowing some players to steal all the chips.

Quote

08-02-2015 , 05:20 PM

#23452

suboptimal

journeyman

Join Date: Jul 2013 Posts: 366

Quote:

Originally Posted by Party_Rep

Hi

Compensations will be dealt with via our CS team as per our Disconnection Policy found in the T&Cs
Please drop them an email
If you feel they have not followed up to your satisfaction please send myself a PM

Thanks

Colette

Thank you for you quick answer. I will do as soon as I finish my session today.

Thanks again.

Quote

08-02-2015 , 05:26 PM

#23453

lotus guardian

adept

Join Date: May 2006 Posts: 766

I'm still waiting for them to give me back US$ 700 that was incorrectly taken from my goplay Mastercard more than 2 months ago. I'm certainly not going to send another e-mail about a different subject until they solve that.

Quote

08-02-2015 , 05:32 PM

#23454

PokerSpiv

banned

Join Date: Oct 2004 Posts: 5,775

Quote:

Originally Posted by lotus guardian

Why didn't you just initiate a chargeback? You get your money back instantly, and Party Poker gets a fine.

Quote

08-02-2015 , 05:41 PM

#23455

lotus guardian

adept

Join Date: May 2006 Posts: 766

I did initiate a chargeback but maybe I didn't do it properly? Not sure if I did something wrong. I called MasterCard but they told me I had to solve that through party and then party initiated the chargeback but that has been going for 2 months now. They initially told me that HSBC had 45 days to provide evidence that I received the money on the ATM. And even though they have failed to provide evidence so far I still have not received the money back.

Quote

08-02-2015 , 05:47 PM

#23456

PokerSpiv

banned

Join Date: Oct 2004 Posts: 5,775

That's weird. I have done it before and received the money very quickly, but I guess it depends on the response of the merchant.

Quote

08-02-2015 , 06:20 PM

#23457

sheep ears

journeyman

Join Date: Nov 2012 Posts: 203

OK, so it was a DoS attack tonight. ( attack confirmed) ( most likely DDoS but.. )

Last edited by sheep ears; 08-02-2015 at 06:30 PM. Reason: edit:added confirmed.

Quote

08-02-2015 , 07:10 PM

#23458

thunderbolts

Pooh-Bah

Join Date: Aug 2008 Posts: 3,596

Quote:

Originally Posted by sheep ears

OK, so it was a DoS attack tonight. ( attack confirmed) ( most likely DDoS but.. )

Source?

Quote

08-02-2015 , 07:30 PM

#23459

sheep ears

journeyman

Join Date: Nov 2012 Posts: 203

Quote:

Originally Posted by thunderbolts

Source?

Michelle Orpe
partypokeruk twitter account

Quote

08-02-2015 , 07:40 PM

#23460

Sentenca

enthusiast

Join Date: Aug 2014 Posts: 85

It should be really HUGE DDOS or its sad that such big company doesnt have top quality protection from all kinds of attack

Quote

08-02-2015 , 07:43 PM

#23461

thunderbolts

Pooh-Bah

Join Date: Aug 2008 Posts: 3,596

Quote:

Originally Posted by Sentenca

It should be really HUGE DDOS or its sad that such big company doesnt have top quality protection from all kinds of attack

All the other poker sites have been hit pretty hard by DDoS attacks in the last year or so.

Quote

08-03-2015 , 01:09 AM

#23462

centebakkie

Pooh-Bah

Join Date: Oct 2011 Posts: 3,583

So first disconnect I lose half my stack. I double up get back into it. I raise get disconnected again. When game resumes apparently some other player didn't disconnect and took all the blinds. I'm out of the tournament and I know I will not get compensated for this one, BECAUSE not everybody got disconnected and the game continued without me.

I withdraw the profit of this single "party" night and try again in the future.

GG party.

Quote

08-03-2015 , 02:51 AM

#23463

Lessu

Thailand Guru

Join Date: Mar 2006 Posts: 9,069

If Skrill/Neteller withdrawal fees are there to stay, isn't this message misleading as hell?

Quote

08-03-2015 , 03:16 AM

#23464

2p2post

stranger

Join Date: Jul 2015 Posts: 9

There in no full ring traffic over NL4? I know FR is dying but this is L0L.

Quote

08-03-2015 , 05:02 AM

#23465

Greg20

journeyman

Join Date: Jan 2013 Posts: 282

Quote:

Originally Posted by Lessu

If Skrill/Neteller withdrawal fees are there to stay, isn't this message misleading as hell?

I think so. I was never charged withdrawal fee for a wire transfer, only Skrill and Neteller so absolutely nothing has changed.

Quote

08-03-2015 , 05:23 AM

#23466

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Quote:

Originally Posted by PokerSpiv

Honestly what is the deal with the Bwin bonus builder?

A $150 bonus that requires 1600 points to clear and has to be done in 7 days? Really?

That's around 50,000 hands at 25nl. 1 month to clear would be more appropriate. 2 weeks at least.

Quote:

Originally Posted by trashy123

Yeah bonus builder is really bad. Each weak you have to triple or quadriple your volume to clear the bonus. Thats impossible.

Quote:

Originally Posted by trashy123

First week you play 10000 hands.
Week 2 you need 40000 hands to clear.
Week 3 160000.
Week 4 640000.

Thats reminds me of the chessboard, where the king doubles the ricecorn on every field.

No one can clear the bonus in week 4!

Quote:

Originally Posted by PokerSpiv

Yeah, sorry Bwin but this promotion is a borderline scam. Nobody would be able to clear the full bonus they qualify for.

Hi all

Regarding the bonus builder promotion I have gathered your feedback and sent it to the bwin poker room manager
For now the promotion will remain unchanged however your comments will be taking into consideration for the next similar promotion

Thanks

Colette

Quote

08-03-2015 , 05:44 AM

#23467

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Quote:

Originally Posted by Lessu

Yeah email seems to state 3x2 hours and software 3x1 hours.

Quote:

Originally Posted by Lessu

If Skrill/Neteller withdrawal fees are there to stay, isn't this message misleading as hell?

Hi

I have sent your feedback to the promotional team for review
I will feedback regarding the happy hour promo ASAP

Thanks

Colette

Quote

08-03-2015 , 05:46 AM

#23468

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Hi all

Regarding the issues experienced last night the team are currently discussing and I will feedback and update you all as soon as possible with regards to compensation/goodwill gestures
I am awaiting an update from IT on what exactly caused the issues

Kind regards,

Colette

Quote

08-03-2015 , 06:40 AM

#23469

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Hi all,

Please note some changes to tournaments taking place today...

Unless otherwise stated in the tournament lobby all Rebuy MTTs (excluding Hyper Turbo) will now offer a starting stack and rebuy stack of 2,000 chips.

Add-on amounts will also change slightly depending on the blind clock:

5min clock: 5,000 Add-on
10min & 12min clocks: 4,000 Add-on

Feedback on these changes and any other part of our room is always welcome.

Thanks
Chris

Quote

08-03-2015 , 08:37 AM

#23470

Sentenca

enthusiast

Join Date: Aug 2014 Posts: 85

Any new promos in near future on Party ?

Quote

08-03-2015 , 10:02 AM

#23471

FrreshPrince

centurion

Join Date: Jan 2014 Posts: 169

Quote:

Originally Posted by Party_Rep

^^ why the change?!?
I kinda liked it the way it was before

Quote

08-03-2015 , 12:10 PM

#23472

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Hi all,

We have added $20,000 to a selection of this Sunday’s Majors as an apology for the technical issues that affected partypoker yesterday.

Good luck at the tables!

Kind regards,

Colette

Quote

08-03-2015 , 12:17 PM

#23473

Mateo94

old hand

Join Date: Feb 2013 Posts: 1,262

Quote:

Originally Posted by Party_Rep

Hi all,

We have added $20,000 to a selection of this Sunday’s Majors as an apology for the technical issues that affected partypoker yesterday.

Good luck at the tables!

Kind regards,

Colette

If you could run these tournaments as std every Sunday I would snap play them plz try to do this

Quote

08-03-2015 , 01:12 PM

#23474

suboptimal

journeyman

Join Date: Jul 2013 Posts: 366

Quote:

Originally Posted by Party_Rep

Hi all,

We have added $20,000 to a selection of this Sunday’s Majors as an apology for the technical issues that affected partypoker yesterday.

Good luck at the tables!

Kind regards,

Colette

What does "added" mean? Increase of pricepool or increase of gtd?

Quote

08-03-2015 , 02:26 PM

#23475

The Mook

enthusiast

Join Date: Apr 2011 Posts: 65

Quote:

Originally Posted by Party_Rep

Much prefer the big add-ons, they were some of the best MTTs imo. Less likely to play them now.

Quote

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