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[PartyPoker] Ex-Official thread [PartyPoker] Ex-Official thread

03-09-2016 , 04:05 PM
Quote:
Originally Posted by khanrava
happened to everyone afaik
any update re: this party
[PartyPoker] Ex-Official thread Quote
03-09-2016 , 06:23 PM
Hey Colette,

I have just logged on to play my 1st 109 of the week. Wanted to accept the heavyweight mission that I managed to get wrong last week, and the mission has gone from my missions list. I had 4 events lined up to play. I registered for the first one anyway. Is there anyway I can get the mission back. You told me to contact support last week but they took 3 days to get back to me. I really need an answer before tomorrows event, as I wont be playing it if i can't get the mission accepted. Can I get the 1st event retro counted towards my mission if so.
Also from reading above, if I play the main even as one of my tournaments for the mission and it finishes after 12am Sunday, does it count towards the mission?
[PartyPoker] Ex-Official thread Quote
03-09-2016 , 06:38 PM
Im in similar situation as the guy above, i already had powerfest mission going, already played one event. Accepted another mission thus pausing the powerfest one, software said i can unpause powerfest one anytime. Now support claims i opted out from the powerfest mission. I never intended to cancel it. If i dont get the ticket after playing those 4 109$ tourneys it will be pure theft. I will snap cash out whole balance, close my party poker account.

Last edited by fastriffs; 03-09-2016 at 06:52 PM.
[PartyPoker] Ex-Official thread Quote
03-09-2016 , 09:04 PM
Quote:
Originally Posted by fastriffs
Im in similar situation as the guy above, i already had powerfest mission going, already played one event. Accepted another mission thus pausing the powerfest one, software said i can unpause powerfest one anytime. Now support claims i opted out from the powerfest mission. I never intended to cancel it. If i dont get the ticket after playing those 4 109$ tourneys it will be pure theft. I will snap cash out whole balance, close my party poker account.
I've always thought all missions were pausable.
[PartyPoker] Ex-Official thread Quote
03-09-2016 , 09:38 PM
Yeah, normally it seems like thats the case. When i started new mission i got the usual reassuring pop up message that my previous mission progress will be saved and i can resume it at any point. When i tried to resume it was nowhere to be found and support tells me now that i somehow "opted out of it". Im sure it has to do with the fact that they withdrew this promotion. But its a bug you cant resume it even tho you where opted in before. So people, if you have this mission going dont start any other missions or you will get in trouble like me. I planned to complete it before sunday and play the 500$ one on sunday, but i have a feeling party will screw me over with this one. Or it will take weeks to resolve with standard party support.
[PartyPoker] Ex-Official thread Quote
03-09-2016 , 09:48 PM
So uhhh if you're 3 tournaments deep into the mission does that mean you're not going to honour it when I play my fourth mtt? That's pretty terrible if this is the case. Hardly the consumers fault that you made such a risky decision to run this promotion.
[PartyPoker] Ex-Official thread Quote
03-09-2016 , 11:06 PM
I sold action to complete this weeks mission as I'm not really rolled for this weeks buy ins. After last weeks confusion over which tornaments you were meant to play, I'm more than a little put out over this promotion.
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 06:24 AM
Quote:
Originally Posted by dirrrr
The Powerfest mission has disappeared from my missions overview page. Can I get some help please? Did this happen to anyone else?
Quote:
Originally Posted by woolly
any update re: this party
Quote:
Originally Posted by Andyfothershops
Hey Colette,

I have just logged on to play my 1st 109 of the week. Wanted to accept the heavyweight mission that I managed to get wrong last week, and the mission has gone from my missions list. I had 4 events lined up to play. I registered for the first one anyway. Is there anyway I can get the mission back. You told me to contact support last week but they took 3 days to get back to me. I really need an answer before tomorrows event, as I wont be playing it if i can't get the mission accepted. Can I get the 1st event retro counted towards my mission if so.
Also from reading above, if I play the main even as one of my tournaments for the mission and it finishes after 12am Sunday, does it count towards the mission?
The mission ended on the 8th as planned
If you had opted in prior to the end date the mission will be active and once you have made the requirements the ticket will be awarded - play x4 powerfest heavyweight events - $109/$215 buy ins before the end of the week

The mission was removed from the client in full once the mission ended in error - for those who had already opted in you should still be able to view your progress in the mission tab - this is being worked on

There will be no further option to opt in to the mission
I have noted the communication of the end date was not clear to all and the feedback has been shared with our promotional team for review



Quote:
Originally Posted by fastriffs
Yeah, normally it seems like thats the case. When i started new mission i got the usual reassuring pop up message that my previous mission progress will be saved and i can resume it at any point. When i tried to resume it was nowhere to be found and support tells me now that i somehow "opted out of it". Im sure it has to do with the fact that they withdrew this promotion. But its a bug you cant resume it even tho you where opted in before. So people, if you have this mission going dont start any other missions or you will get in trouble like me. I planned to complete it before sunday and play the 500$ one on sunday, but i have a feeling party will screw me over with this one. Or it will take weeks to resolve with standard party support.
This is a customer service issue - you will need to follow this up with them directly - sorry
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 06:26 AM
Quote:
Originally Posted by lordmunt
So uhhh if you're 3 tournaments deep into the mission does that mean you're not going to honour it when I play my fourth mtt? That's pretty terrible if this is the case. Hardly the consumers fault that you made such a risky decision to run this promotion.
For an event to count towards the mission requirements - opt in was required
IF you had opted in - you will receive the ticket once requirements are completed in full

Thanks

Colette
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 06:31 AM
Quote:
Originally Posted by fastriffs
Im in similar situation as the guy above, i already had powerfest mission going, already played one event. Accepted another mission thus pausing the powerfest one, software said i can unpause powerfest one anytime. Now support claims i opted out from the powerfest mission. I never intended to cancel it. If i dont get the ticket after playing those 4 109$ tourneys it will be pure theft. I will snap cash out whole balance, close my party poker account.
Can you contact the CS team and raise your issue please

https://www.partypoker.com/contact-us.html
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 08:44 AM
Quote:
Originally Posted by ved
ofc i have

they just werent spawining for a few days, now it works fine

edit : looks like not spawning again for like 20 minutes now

Can you please look more into this?

Last night they stopped spawning again and in the morning there gonna be 0 nl50 tables. When last player leaves the table it gonna say sorry table closed for maintenance till all the tables disappear

Been same for days now.
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 09:21 AM
** powerfest Heavyweight week **

The end of week 3 of our powerfest event is close... we still have some great events in the schedule for the next couple days - check out whats on offer here >

https://www.partypoker.com/whats-goi...powerfest.html

Our main event kicks off at 20:00CET
Event#84 has a massive $500K GTD for a buy in of $215...

Good luck all!

Colette

[PartyPoker] Ex-Official thread Quote
03-10-2016 , 10:18 AM
Quote:
Originally Posted by Party_Rep
The mission ended on the 8th as planned
If you had opted in prior to the end date the mission will be active and once you have made the requirements the ticket will be awarded - play x4 powerfest heavyweight events - $109/$215 buy ins before the end of the week

The mission was removed from the client in full once the mission ended in error - for those who had already opted in you should still be able to view your progress in the mission tab - this is being worked on

There will be no further option to opt in to the mission
I have noted the communication of the end date was not clear to all and the feedback has been shared with our promotional team for review





This is a customer service issue - you will need to follow this up with them directly - sorry
I opted in but it was paused. It has disappeared from my client.

How can I make it an active mission? Should I contact customer service? Do I have to wait for them to reply, and make it reappear to make it active, before tournaments I play count towards the mission? Or can I play tournaments today and have it manually added to the progress of the mission?
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 10:41 AM
Quote:
Originally Posted by Party_Rep
The mission ended on the 8th as planned
If you had opted in prior to the end date the mission will be active and once you have made the requirements the ticket will be awarded - play x4 powerfest heavyweight events - $109/$215 buy ins before the end of the week

The mission was removed from the client in full once the mission ended in error - for those who had already opted in you should still be able to view your progress in the mission tab - this is being worked on
I opt in in the 8th but i cant stll see the mission
https://gyazo.com/626fbe6e57d1dbbbcfa63f6992cef0bb
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 11:02 AM
Quote:
Originally Posted by dirrrr
I opted in but it was paused. It has disappeared from my client.

How can I make it an active mission? Should I contact customer service? Do I have to wait for them to reply, and make it reappear to make it active, before tournaments I play count towards the mission? Or can I play tournaments today and have it manually added to the progress of the mission?
Please contact CS - they will contact the relevant team and make a decision - however if you had opted in and you make the requirements I would assume you would be awarded the ticket - however its not my call - please contact CS and ask them for confirmation

Quote:
Originally Posted by khrristianl8
I opt in in the 8th but i cant stll see the mission
https://gyazo.com/626fbe6e57d1dbbbcfa63f6992cef0bb
If you had opted in before the mission ended and make the requirements the ticket for the mission will be awarded once you complete the requirements
It appears the mission status can not be updated without restarting the mission The CS team will be able to tell you if you have successfully
opted in
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 12:04 PM
I've emailed customer service, I'll keep you all updated
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 04:21 PM
did anyone elses 100k gtd close just now?
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 04:22 PM
lost 100k tourny too
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 04:22 PM
I got a connection lost message on my PowerFest table and then it dissapeared, all that while playing other Party MTTs without problems. Anyone having the same issue?

EDIT: oh OK
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 04:22 PM
Yep min e did
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 04:24 PM
poof gone. Gone in Lobby too...
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 04:26 PM
well at least i am not the only one...
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 04:26 PM
I am on with chat and he says it has been closed for settlement
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 04:29 PM
all the other tournys are without stats aswell, so you cant see how many players are left
[PartyPoker] Ex-Official thread Quote
03-10-2016 , 04:30 PM
Party not working at all in bonny Scotland...

Edit - can log in now but no MTTs at all available. Cash seems to be running fine.
[PartyPoker] Ex-Official thread Quote

      
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