was a little frustrated with Intertops live support today. Now I love intertops and have done a ton of business with them over the past year, but this guy was pretty inept. I'm trying out the reloadable debit card and when you click the link in the client it says "proper mail client is not installed". Here is the convo
Please wait for a site operator to respond.
You are now chatting with 'Robbie'
Robbie: Welcome to our live chat service. How may I help you today?
you: hi - i received my reloadable debit card in the mail and wish to try a withdraw through it - how do i do that?
Robbie: please go to the icon in the payout section
Robbie: and click on it and an email page will pop up
you: it wont pop up
Robbie: you write a brief statement with your request, and the amount
you: says default mail client isnt installed
you: ??
Robbie: did you activate your card
Robbie: you need to read the letter and follow the steps
you: yes i did
you: the problem is the payout button on your cashier links to an email system i dont have
Robbie: you already have a payout recently sent to you
you: not through that option
Robbie: there for you will not able to request another, 7 days has passed since your last request was processed
you: regardless how do I use this option in the future?
Robbie: the same way, by using the email link in payouts, or you can send a regular mail to
payments@intertops.eu with your request
you: ok so I have to email them
you: like I said before the link is broken.
you: might want to fix that
Robbie: thank you for notifying us
He clearly didn't know how to respond to my inquiry and went to the basics to hopefully take care of the issue - "you have to activate the card" "you know you have to wait 7 days to make another withdraw right?" Now don't get me wrong this guy isn't the worst customer service rep in the world, but it would help if the employees were better trained. This also took place on Monday morning where I would think they have their better trained staff in place to answer online inquiries.