Has anyone had difficulty being able to increase their deposit limit from the 200/400/500 the account starts at?
I emailed them and asked and they relied with:
Hi ******
Thank you for your message.
To further assess your deposit limit increase request, we will require your most recent 3 months of personal bank statements in PDF format.
Confirm the new 1 Day / 7 Days / 30 Days limits you're looking to establish?
Can you please provide us with your source of income and how it is displayed on your statements?
If your main source of income is not displayed on this statement, please submit 3 months of statements from the account in which you receive your income.
Kind Regards,"
I replied back with the bank statements and a screenshot of my pokerstars account and told them which transactions on my account were from pokerstars. I also explained I play abroad in casinos and also in my local casino and explain which transactions on the statements were from those cash deposits. I explained I am a professional poker player and gave them my screen name so they could check my recent WCOOP and SCOOP wins.
They replied with:
Hi ******,
Thank you for your submission.
Unfortunately, based on the evidence provided, we will be unable to increase your deposit limits at this time.
As a responsible gambling operator, we’d like to remind you that we provide a range of self-control tools to manage your account such as deposit limits, loss limits, bet amount limits, time-out, self-exclusion, etc. We encourage you to consider making use of these tools whenever you feel you are not in control of your gambling.
Whilst most people do gamble within their means, for some, gambling can become a problem.
It may help you to remember the following:
Gambling should be entertaining and not seen as a way of making money.
Avoid chasing losses.
Only gamble what you can afford to lose.
Keep track of the time and amount you spend gambling.
For further information please visit our Responsible Gambling page here –
https://ggpoker.co.uk/responsible-gaming/
If there's anything else we can do for you, don't hesitate to drop us a mail and let us know
Best regards,"
I have never had difficulty depositing on an online pokersite before and have played on loads. I am a paying customer and pay huge accounts in rake like all us grinders. They should want my business. Has anyone else had trouble like this? So many of the big pros play on GG I don't get how they don't understand what a professional player is..
Any help much appreciated