not sure about anyone else but for what its worth I just got disconnected and couldn't reconnect for about 10 tries and it definitely wasn't my internet.

They emailed me this morning and said my account had been credited, and I emailed them back stating my balance was still wrong, and detailed the reasons why. Well it seems that may not have been needed as they replied that it appeared that I had attempted to register for tournament #XYZ 3 times and was charged $Y, and that they had gone ahead and credited me for $Y x 3.

So all is good. I'm not sure if I would've received a full refund had I not emailed them, however.

I have a hunch the switch was to help protect themselves against ddos attacks. I don't know anything about anything, but it would make sense. It appears they have everything running on multiple spread out servers, so an attacker can only get a small piece. I had to leave other sites because they got ddossed so much it made it unplayable. Ignition has done a good job combating it.

i assumed there was some reason to switch to ****ty software, that makes sense protecting from hacking. i always thought they just switched to ****ty poker client cause it was cheaper than using the old software for some reason or the license expired too expensive to renew but thats kind of illogical.

but why does ACRs software run so smoothly?? why does ignition/bovada seem to be the only site running crappy software?? also the lag fix by switching to the casino tab just seems like they are using ****ty software and maybe it has no benefit protecting from ddos/hacking. i dont know.

man why cant i swear?? what am i a baby??
**** **** ********** mother****er pussy tits piss ****

I honestly can't tell if support is just full of idiots or they're purposely giving the run-around every time i contact them about something. I basically sent an email saying during the glitch i tried to buy in twice at $60 to the same table AND provided them a screenshot of the transaction log. And requested my $120 back.

Then... they come back with an email about provided tournament IDs and crap. It's like trying to ask your significant other a simple question while they're watching their favorite TV show and they respond back with a bunch of unrelated half paying attention nonsense like you just asked them to explain string theory.

grunch: My balance is $54.07 short. I spent 2 hours checking all balance sheets meticulously. Math shows I come up $54.07 short every time.

yeah i got the same stupid generic email about tourneys after telling them exactly how much money was missing from my account from cash games. their support staff is not large enough to deal with these issues so I'm just gonna give it a couple more days before i call them up. no rush for me.

I haven't talked to them on the phone yet about this because I despise talking to customer service on the phone, but from my experiences with everything else bodog it seems like emails get generic responses and are basically useless, and phonecalls get things done albeit very slowly and with a lot of vague bull**** from them.

Pretty terrible that you have to actively complain just to get your balance corrected. I wonder how much money they will end up effectively stealing from their players -- I'm sure some players won't notice or won't bother with the hassle of having to complain. Online poker in the US is such a joke, there isn't a single site that is decently run with decent software...

Just got my balance restored after calling a second time, first time i call i was told the poker department was busy and that they would call me back soon. Didn't hear back all day so called again and got it sorted within 10 mins. So i guess the squeaky wheel gets the oil!

They switched software because it is easier and more efficient for them to maintain one platform (mobile/web) vs. mobile/web & standalone client.

I doubt anything they did was to reduce DoS attacks because you can clearly see that when the poker servers go down the domain server (their main website) likely goes down... or some key bottleneck that the poker servers exist behind. I think most of their issues exist on their internal network with either the network infrastructure crapping out or their virtualized servers having issues (crappy software). You'll notice some times that you lose connection on one table yet the connection at another stays good.

Also... i suspect that their 4 table limit might actually have more to do with their weak infrastructure being unable to handle so many concurrent connections rather than their stated policy of catering to "the casual player". This would explain why most of their issues happen at peak times.

I'm not a coding genius or anything, but, software is notoriously bloated and inefficient these days ... especially cross platform software. With the lobby and four tables up their software eats up almost half a gig of memory. America's card room is a fraction of that. If it is doing that to my machine which is basically a server (Xeon Processors) i can't imagine what it is doing to their servers which also have to handle 1-9 concurrent connections per table. It's logical to assume that the same bloated and inefficient code that makes up the client is the same crap that operates their server side operations. Recipe for failure.

EDIT:

I just realized their software is a 32bit executable. I would laugh if the server side software is 32bit as well. That would mean that the software when running can't access more than 4GB of memory which is an overstatement. The OS limits memory usage by programs so it's possible it is limited to 2GB. That could cause a lot of problems.

They should at the bare minimum be handing out phat bonuses or something.

I just identified mine and they all took place Feb 2 at 9:20 PM. Did other people have the same time or different times?

Last night at 920pm est I tried buying into a tournament that never loaded and wouldnt register me after hitting register. i tried again and it didnt work. I noticed tonight after checking the forum and my ignition account it had deducted two $82 buyins.

I called Ignition 950 pm est, followed prompts to get to poker, was connected to a rep in about 30 seconds. Told them the issue and exact amounts. I was put on hold for about 2 minutes and they restored the money to my account.

So everything went relatively smooth for me minus the fact i never would have caught the fact i was out $164 if other ppl werent posting in the thread.

3 of mine were 9:20 and one was 9:05

Ok - so after many conversations with management and staff, I just got off the phone with a CS rep from Phillipinnes that connected me to a poker support agent, who went through the transaction history and credited me back my $155.

When I first explained the situation, I was immediately told to wait on hold while he got someone from the poker team to work through a manual credit of my account balance.

I told him that I was assured by one of the supervisors at his office that there were no manual adjustments being made, and that all adjustments were system-generated based on the records that the poker support team had. He said that this was a recent development and they had only been crediting account manually over the past couple of hours.

Here is my speculation, and of course it is only that - every time I called, and they needed to "check for an update from the poker team", I feel they were likely just checking to see if anyone was available. Since that organization was overloaded, there probably wasn't anyone available for many of us calling in. When they told many of us to continue to try and call back, they were realizing that calling back would be necessary to resolve the situation, since they were being resolved manually.

However, I am disappointed with the lack of transparency if my speculation is correct. Letting the players know that manual adjustments were taking place by a currenlty overwhelmed team, and that we could either hold for some hours or try calling back later would have been more reassuring than being told "no timeline, no update, try calling back later."

So I encourage everyone at this point to call, to insist that they are aware that people are being credited, and that you will gladly wait on hold until a member of their poker support team becomes available.

Alternatively - at best - they just might be disorganized with inconsistent business practices across their teams in responding to this event, so I do not want to libel them. Sorry to have doubted you twoplustwo-ers. Since I trust that you are all being truthful, it seems extremely likely that Ignition Casino CS Management was providing misinformation - if not outright lies - to their customers while trying to put out this fire.

Perhaps in calling, you might want to identify yourself as a member of the twoplustwo community, ask for a bonus, and tell them that you will share with the community whether you received a bonus or not. If they hear from enough of us, this will make a difference. After the first 3 posters to confirm they have done this, I will call back and request the same.

Not sure why they can't just send out an email to all accounts that were active at the time of software issue and that they need to perform an audit of accounts over the next x number of hours and that balances will be restored. The fact that one has to actively complain to get balance corrected indicates at best they don't have any good system to fix the balances or at worst they are fine with stealing from their players.

Yeah - certainly I am outraged as well. Most of the companies I have worked for (in sales and customer service) somehow think that not giving information to customers is the best response when **** hits the fan. However, it only damages their reputation. I know this as a customer now, and was aware of it as a customer-facing professional.

Disappointing.

Yeah it's shocking how much is lacking in regards to business ethics and business sense with all the US facing sites. Im not missing a lot of money and play only as a rec but I for sure won't give anymore business to a site that seems to believe it's ok to steal from players unless they complain. It will be interesting to see if they ever make an actual statement on this or if they act like it never happened and only those who complain get their money back.

Was pretty freaked out when I saw that I had a reasonable amount of funds missing from my account. Called and got reimbursed fully and they added on $50 cash (not in bonus $) for the inconvenience, so that was a pleasant surprise.

Still not sure how to feel about playing on the site moving forward, still pretty sketchy, but wanted to let the community know my experience with retrieving my missing funds for any still trying to figure it out.

I seem to be running bad at getting my money back but I am glad to see all these posts from people who have

called support...funds added back in account...from start to finish phone call took total of 10 minutes..

If I open the Ignition Poker client, go to Account > Hand History > Game Transactions and add up all my winnings and losses for the last 7 days I get the exact amount of what I have made.

However when I do this on the website the amounts are very different (and I only play poker--never casino games).

yea some customer support staff are very knowledgeable/helpful, others not so much. i feel like that's pretty standard just about anywhere tho. if you get a representative who is unhelpful or inadequate in some way, just call back again later to try and talk to somebody else. be polite and courteous, try to remember that they're fielding a ton of calls/emails and they're likely just as unstoked as you are to be dealing with all this.

string theory and old school nintendo references are

its pretty frustrating to see this bc over the years there have definitely been some times where i felt the balance was slightly off but just chalked it up to long session/misjudged etc. Wonder if this has happened before