They replied today,after me sending 20 emails .................all they wanted was a photo of my I.D card and my debit card......that took SEVEN days.........with the first reply to the 20+ emails coming today,WOW

As a VIP you get to play in the VIP freerolls,I missed them ALL because of this!!!???

I get it can take time to do checks(Pokerstars takes 5-10 mins to do these checks),maybe 24 hours maybe 48 hours for 888,but 7 days !!!!!!!!REALLY???

No way....................also during them seven days ,they do not reply to one of my emails ,wow

I guess you have helped ,so thank you..........but i'm still not happy

why do you write an average of 3+ emails to support every day?

For anyone involved with 888 who reads this:

After all the feedback in the last couple of pages in this thread I've withdrawn most of my money, only keeping ~7 buyins on the site and booking a small profit off what I deposited a few weeks ago. I will definitely never deposit again until the kind of negative feedback as seen in here stops occurring.

I am just a micro player, so probably you don't care. But your inability to deal with unhappy customers and incompetence in the few instances where you do so, along with your seemingly widespread negative reputation, has scared me from playing on your site. Based on my winrate I could have moved up as soon as I put in volume and eventually would be generating some decent rake for you. But I won't be doing that.

I'm even scared that the withdrawal I requested 3 days ago won't go through. Do you think it's good that your customers should be so fearful of a basic function that other sites handle smoothly and promptly?

Your customers, even micro players like me, are you biggest asset. You should start treating them accordingly.

888 is a good site and i have had no problems with them or their customer service.
Dont let players completly overeacting in this thread scare you away

http://forumserver.twoplustwo.com/28...rning-1162354/

888 rep, any updates when 888 gonna refund all the effected players money?

I'm a Canadian player using 'Instadebit' as my only deposit method.

When I go to withdraw, the only withdrawel options are 'Wire Transfer' and 'Bank Draft'?

Should Instadebit not be an option for me?

i have instadebit but its not a withdrawl option, only deposit. mber.com works as a withdrawl option for cdn.

Why do ya think? (see if you can figure it out)

So because 'you' have had no problems.. means that nobody else has, therefore site is 'good site' & there are no problems with customer service. Ok... lol.

This. I have been on 888 for 6 months now and have not had one single problem yet.

Been on 888 for 3 years, never had a problem with their customer service either. Live chat and my VIP manager have always been very helpful.

They have however cost me thousands in needless exchange rate fees, before I was any the wiser. I'm still not sure whether this is a malicious attempt to cream off a little extra from the players, or if they're just hapless clowns.

Overall 888 has been very +EV.

Raisin what did you do to avoid the exchange fees? I have only just joined but I have a cashout due soonish and I just know that I'm gonna get raped.

1) Make sure you are depositing in US currency via a USD Moneybookers or Bank account etc.
2) Email support and ask them to change your account to USD. Support@888poker.com

So I've just taken my roll off 888 so I just thought I'd offer some feedback (100N cash player)

Cons

The exchange rate issue is terrible, yes there are ways round it but should players really have to jump through hoops to not get ripped off?

Stealing jackpot contributions when a player isn't even dealt into a hand. I think I read on here that you'd give the money back if we sent the HH? Again, why should it be the players responsibility to apply for money back, 888 should proactively refund all the money theyve stolen

The rake is way too high and the cash back rates suck compared to other sites

All other promotions / rewards were aimed at micro tournament players. It wasn't worth my time to play these, what about an opt out that gave you something like a few % extra cash back or a bonus that had to be redeemed?

Pros

Software ok

Tons of fish, but I guess that's cos the regs are scared off by the stuff I mentioned above!

Thanks Aaron. I think my account is already setup in USD as I deposited £££ via Skrill/MB but got charged over $130ish in exchange fees for a $2.3k deposit which is unacceptable.

I might have to contact MB to see if they will change my £££ account to a $$$ account.

Quite unbelievable CS e-mails from another thread:

Burst the Bubble!

Was actually going to deposit on 888 now and just clicked search on here to see how the site is, any deals etc. Don't think ill bother now. Thanks guys.

Don't make this assumption. Send the email to support. Everything is converted to USD as that is the currency the site uses. However each individual account is defaulted to the currency of their country.

Send the email. Worst case scenario, you lose minutes sending an email just to be safe.

A couple people gave positive feedback right after my post which made me reconsider for a second, but these last few posts have affirmed that I'm making the right decision in getting off the site.

Those customer support replies are the most ridiculous thing I've read in a long time

I think twoplustwo should ban the site reps for being indirect scammers

I'll be the first to admit there are issues that need to be fixed.

With regard to the Support reply above, I couldn't begin to justify it or explain the response. I'll pass it along and hopefully someone does something with it.

As for not playing on 888, that is obviously entirely up to you. However all you need to do is look at this thread, the previous thread, and the Official Regular thread to see names of members who have been with 888 for 5+ years.

I would suggest taking advantage of the first deposit bonus, collecting some free money, and coming to your own conclusions. Just make sure you're depositing USD <> USD to avoid any exchange rate.

However if you choose not too, good luck where ever you decide to play. You deserve to feel safe and secure with whatever site you choose.

Don't ever assume their cashier software can handle a simple task like figuring out what currency your account is in.

This issue has been brought up repeatedly for months now so they are either leaving it as is on purpose to skim a little extra money or they are incompetent, either way I'm pretty sure this is criminal.

Will do thanks.

888rep I have been playing at the site for a week or so now and have been looking at this thread for the last few weeks whilst deciding if I wanted to play there. From what I have seen you seem to be dodging around some of the more important points. Whether deliberately or not I'm not too bothered, I know you are probably a busy man but I would really appreciate if you could take the time to address my questions below.

1. With regards to the jackpot and posting the 50c when sitting out. You say there is an update due out soon to fix this. From what I have read 888 have been saying this for a few months now. The issue seems to have been going on for ages. Why has it not been sorted by now and can you give us a date for when this update will be released?

2. Also RE BBJ.....it has been pointed out that when you sit at a bbj table the post BBJ box is already ticked as default. Some people don't want to play this so why are we having to untick the box ourselves? This is particularly frustrating because A: if we are sitting out waiting for our blinds you are taking the 50c anyway as in point 1 above, and B: when multitabling/loading up more tables at once you don't always have time to untick the box. The logical solution would be to leave it unticked and just give us the option in the popup of posting the bbj contribution as per every other hand when it's unticked.

3. http://forumserver.twoplustwo.com/sh...9&postcount=31

Can you address this please? Who is working in your support office and why are replying to emails in this fashion? For new and existing customers alike I am sure everyone is thinking wtf is going on here? These are the people that are responsible for hundreds of thousands if not millions of our money. Not very confidence inspiring I am sure you would agree right?

4. Currency conversion.

My first deposit.



What I should have gotten on that day.



Can you explain to me why a deposit of £1550 lost $120 in currency conversion? Why are your rates so different to the market rate? Where is this money that is being skimmed off the top going? Do you think that this is acceptable? I accept that I will take a small hit when converting like I would in a bank, travel agents or with Skrill but almost 13% is outrageous! When I cashout what can I expect to have taken off of me? I don't want hidden fees. I want to know EXACTLY what I will be paying/receiving when I deposit and withdraw.

Now it's not all bad news. I don't want to sound like I am having a go at you. I like the software. Having played on software like Ongame and another couple of small euro sites since ftp shut down I can honestly say that 888 is among the best out there. A lot of sites would kill to have software like yours. I don't really know why it's so difficult for companies to design software and it baffles me when we see sites like BOSS for example and the horrible dated software they have.

My point is that you are already miles ahead of the rest of the market and if you could just address basic things like customer service, faster software updates to fix problems that have been going on for ages and things like currency conversion losses you could easily be number 2 behind pokerstars. Until then though it is really hard for me to honestly recommend to anyone to play here.

I look forward to your answers. Thanks for your time.

Meh no idea how I got 13%. It's 5%. Had just woke up and needed my coffee lol.

But yeah 5% is still too much. Skrill are 1.99% which I think is high but I find it acceptable.

So do I lose 5% on cashouts aswell?