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Does seem a bit strange for customer service.
A similar "hard sell" happened to me when I switch to 888 from Party a couple weeks ago.
But I was gonna deposit just $25, was told putting $35 would get me a $5 bonus so I bit the bullet and did that.
But it was an actual bonus, not a "gotta play through 10x that in rake" fake-bonus like @ Party. So no complaints, other than acknowledging the high Weirdness Level of the way the chat went (similar to above post).
But if it was for a couple grand I think I woulda been more cautious, I mean how do we the players know exactly how much the "woman" on the other side can see or has access to as we do the deposit? I admit I kinda felt ... vulnerable ... and that was just for $35!