FYI,
It has now been sorted for you.
Regards

I would like to inform you that I have been contacted by Supervisor Paul, and my issue has been resolved.

As said above, thank you for your work

Good to hear!

Is anyone else struggling with 888Poker support?

They’ve locked my account with money in it and keep running me around in a circle, but also only answer supper every 2 days via email. The chat can’t help with anything.

It’s been weeks and they still keep asking identify verification questions, but I provide everything they want and it’s going around in circles. Starting to think they’re just trying to out wait me so I give up on my balance.

Any advice would be great.

Hi 888Rep

The 16th january received an email from 888 that my account will be closed on 22/01/2024 because no longer offer Poker services to players located in Thailand.
I send an email the 17th january but received no answer yet , i am not in thailand at the moment , planned to comeback in april/may so how i can proceed to receive my money thx. pokeralias is dhuanc

Thanks

I had the same problem again.

I made a new deposit and I don't know why, I was sure this would happen.

No words really.

How can I put 888 in my grind like this?

I await a response

888 rep, good to see you are responsive on here.

I have been trying for 2.5 weeks to verify my identity on your website, with zero resolution. I send all the documents requested and yet there’s still delays at every steps, and the email support just stops answering. Chat hasn’t been helpful.

I’ll be honest, it seems like support is just trying to out wait me so that I give up on my funds that are stuck. It’s starting to feel a lot like theft.

I’ve been asking for the last week and a half to talk to a supervisor to get this resolved or an email other than the standard support so I get an answer more than every 48-96 hours.

Can you help me push this along?

I will need your poker user name please?

Thanks

Good morning 888rep.

Please don't ignore my message, I had the same problem

It's not my fault and I wouldn't want to go through this situation every time I make a deposit.

As I said before, I asked if I would have this type of frustration if I deposited again, and unfortunately it happened again

Please mail support@888poker.com and they will advise you.

Thanks

Good afternoon everyone! I’ll describe my story with 888 poker: I had a blocked account (blocked without reason or explanation, I didn’t use or use any prohibited programs in online poker), after 1.5 years I decided to write to support to unblock my account, well, maybe they’ll come to their senses and thought about unblocking , wrote them the same letters for a month, the answer was positive, they asked me to send documents for confirmation and verification of the account, I sent them a letter that all restrictions were lifted (all letters of correspondence are available with account confirmation). But as soon as I made a deposit, they blocked my account, writing that our membership was terminated and the deposit will not be returned, they themselves allowed it and blocked it themselves after making the deposit (strange situation), I wrote to the commission but have not yet received an answer. 888pkoer it is useless to communicate, they are like robots, sending the same letters without justification or explanation. Help resolve the situation, unblock the account and return the deposit. Thanks in advance.

Did anyone also received wrong rakeback amount for last week?

My account was banned for some reason before (which I don't know), after my ban was removed. I've been asked to send new documents in order to finish verification which got me banned in the first place (at least I assume).
Which I couldn't finish for 1-2 months.
For a week I was collecting all kind of documents to send in 1 message. Everything which I have to finish that process. I sent
1)Note from the bank + selfie
2)electricity bill+selfie
3)tax invoice+selfie
4)passport+selfie + all kind of stamps with crossing borders
5)Thailand government notification of residence (TM30)
6)Rental agreement
7)Screens from Muchbetter and Skrill with same adress I have.
Response from operations department was


You can see my effort and try hard with this, however everything is absolutely hopeless. I sent water and phone bill before they also weren't accepted.
I don't know which criteria is Legible and how to find something which satisfy that department.
Some documents had local (Thailand language) which is normal for a country not having english as official language. But I don't think thats an issue, because couldve done notarized translation.
Name: fdang33 Country of residence: Thailand Nationality: Russia

888Rep What's happened to the $275 & $327 Freebie Freerolls missing from lobby this morning had my best results through them Making it harder to take any cash off you on my Freeroll grind lol :-(

Sent these over to be checked for you guys.

Regards

HI 888Rep


The 16th january received an email from 888 that my account will be closed on 22/01/2024 because no longer offer Poker services to players located in Thailand.
I send an email the 17th january but received no answer yet , i am not in thailand at the moment , planned to comeback in april/may so how i can proceed to receive my money thx. pokeralias is dhuanc

Thanks

You must have missed them somehow because the poker management team said they are running daily with no issues. Maybe check your filters.

Regards

Sent this over for you.

Regards

Afaik they don't offer any services in Thailand anymore.

That's from sometime this month but they will be able to withdraw any funds they have in their accounts.

Regards

That looks like WithnoSenSe hopes to play on 888.

Hello

I put money for withdrawal on the 18th of January.
Withdrawal to skrill/neteller usually takes 1-3 working days
After 2 weeks, the withdrawal is still in "in process" in the cashier.

I spoke to live support and was told that they will pass the information to another department and write to my email within 3 days. 3 days passed - no answer.

My second dialogue with the support service: I was told that I need to send the documents for verification, which I immediately did, I received an email that the answer will be within 24-72 hours. 72 hours passed - no answer.

Today I wrote to live support again and was told that it turns out that no documents are needed from me at the moment, at least the agent had such information, and said that they will again pass the information about my pending withdrawal and will reply with a letter "later"

Can you please provide 100% information if I need to send something or not? If yes, then what, if not, can you please tell me the reason for the delay in withdrawal?

I noticed that many in this thread are having similar problems

Thanks

Well I played only one month total in like 2 years. I understand that they left market in Thailand so just withdawing funds

Cant see the $327 Freebie should start 10.01am
This is my lobby as of this morning 9.12am Mystery Bounty Freerolls are in its own lobby & doesn't show up in Main Lobby I haven't changed my setting for years !! Definitely Missing.