yeah ok, I'm sure everybody read the TOS after receiving a player transfer, I'd bet you never did it. Nice comment

I think it's the only site with this rule, wich is a rule that doesn't make sense at all.

I don't see the problem leaving 4k on a site unattended. there's a risk that the site go down and you lose your money... sure... but never a poker site should seize your funds because you haven't been active.

Hi, I was really hoping to speak to a rep as soon as possible

Today I accidentally made an Etransfer of 759 dollars to 888, I have created a support ticket however I am seeking alternative means of contact as I don't think it will be resolved in good time

there was no pending deposit, and there was no message attached in the etransfer so it was auto deposited, but was not turned into game currency either


If I you could contact me that would be great I would really like to get this resolved

It has nothing to do with the transfer. Its a general rule on 888 if your account is inactive for a set period this happens.

I dont agree with the rule and think that they should contact a player in that situation by phone or by post and set up a withdrawal process if the player is no longer going to play rather than just take the money which is a poor play on 888s behalf rule or not.

I have not played on 888 for a couple of years because I dont like new software and if they did this to me I would never come back no matter what positive change they made. Just bad business on 888s behalf but from what I have witnessed over the years its not surprising.

I am curious though as to why you said they dont want to appeal the decision as the rep suggested because this is an issue which is out of his/her hands to solve and only contact with 888 can have any chance of success. What has your mate to lose in appealing the decision?

I'm sorry but you need to tell your friend that he will need to deal with this himself as under the data protection act you can't do this for him.
Tell him to contact support again and appeal to them.

Thanks

Can I please have your poker user name?

MrNifty is my in game name

Anyone having problems with timing out/lag on 888?

They mentioned transfer.

Response (26/03/2021 09.02 PM)
> Dear xxx
>
> Thank you for contacting us.
>
> In regards to your query, I am so sorry but please note as previously
> informed that once the money transfer has expired within the set time frame
> it cant be added or be used.
>
> It would be great if you took the time off to read through the terms and
> conditions:

Ok, I will tell him to try again with support and then to contact you if they say the same thing.

Honestly this is really concerning that a poker site can take funds out of a player account because he did not rake enough during a certain period of time...

Thanks

Hi, thanks for the reply. I have read the terms relating to the offer. I've included a screenshot for your reference.

The problem is that I have been playing on 888 for the last few days but have never been given the opportunity to spin for the cashback.

I have followed instruction 1 - Play - and 4 - Repeat.

The problem is I have not been given an opportunity to follow instruction 2 - Spin - or 3 - Win. I will happily do so but so far I have not seen the popup mentioned in the terms, despite playing lots of volume and logging in several times per day.

Can you please give me your poker user name?

I've seen sites with this rule before 888 even existed, not that'd ever affect me as I'm not stupid enough to leave substantial cash idle on an online gambling site in the first place

Hi, rep, I must tell you I am absolutely DUMBFOUNDED, I was contacted by "Maria" this morning, letting me know that my account was terminated, and that I only made a deposit of 100 dollars to my account that day which is true, because I sent the 759cad while there was no deposit pending! So nothing was ever credited to my account! I even attached a screenshot of my banking history!

Please Help me get to the bottom of this I need to pay my rent

do you have plans workinG on table layout, specially the minimum table size? I'd like to play on 888, but the mininum table size is almost 2x larger than the other sites, which makes it very hard to multitable along with other sites

Not that I know of at the moment.

Thanks

I sent this over 1 more time for you.

Regards

lol ur story makes no sense. and who is dumb enough to deposit 759 dollars by accident on a poker site? just lol. please keep us updated

About the cashback spinner - I just found the link to spin in my email. It says in the terms and conditions that it should be in the popup, maybe this could be clarified?

Hi @ 888Rep!

What does happen with funds of banned accounts because of cheating or boting for example? Can u please tell us something about the 888 policy in terms of that.

Thx in advance.

Hi,

I played on your site from Serbia and i now i am restricted to log in and play.
I have some funds that i am not able to withdraw. I received money via transfer to player option and they are appearing in Bonus Balance. Few of my friends have similar problem.
Some of them are being asked to make rollover with amount that is being recived which is not an option since we can not play.
My nickname is drunkentugud.

Please assist.

Regards,
Aleksandar

Hi, when did you get this email. I only received the initial email you posted in this threat but also never got any offer to actually spin the cashback wheel even though I have been playing cash games every day. My 888 username is laudanum.


Gesendet von iPhone mit Tapatalk

Sent this over for you.

Thanks

Apologies, I thought it was a rule if the account was inactive. Thx for clearing that up.