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Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban)

10-31-2011 , 07:29 AM
Quote:
Originally Posted by SiQ
what if someone from the UK (anywhere non-US) who legitimately uses a VPN for security purposes (say while on a wifi network) uses a USA VPN and connects to PokerStars without thinking about it? Head asplode.
If I understand correctly, you're asking if you use a VPN which is based in the US, if this would be a problem? It won't, because if you are on a US-based network, then play will be blocked.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 07:57 AM
Quote:
Originally Posted by SiQ
what if someone from the UK (anywhere non-US) who legitimately uses a VPN for security purposes (say while on a wifi network) uses a USA VPN and connects to PokerStars without thinking about it? Head asplode.
From my last post:

Quote:
If there's anything US-related to your connection (location, IP, VPN, anything), you cannot do it, and if you choose to ignore that, you are at risk of having your account frozen. Don't assume "I can just shoot them an email and resolve this quickly" even if you just make a mistake - any violations of this nature are investigated extremely thoroughly.
In your situation: get a local VPN. Don't play until you can get on a wired connection. Whatever. Just don't ever connect through anything US related without thinking about it to PS and hope it'll be alright.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 07:57 AM
Quote:
Originally Posted by insidemanpoker
Is this really true? I mean is this really the only way they are catching people or are they spying into your computer more than people realize and so they can see what you are doing regardless of whether your connection drops?

If they are, do people think it is OK for Stars to use its software to snoop into your privacy? It'd be sort of like the police tapping the phone lines of every citizen and then using the fact that they caught people breaking the law as justification for such an invasion. I am unaware what Stars does to snoop into peoples machines, but perhaps others know better?
thought it was common knowledge that pokerclients were metaspywares
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 08:08 AM
Quote:
Originally Posted by FDSaussure
Annoyingly 5.11 is missing from the UK version...

http://www.pokerstars.co.uk/help/user-license/
Is this correct? If so why are Stars using rules that aren't on the UK terms of service to suspend uk players' accounts?

Makes you look a bit ridiculous seeing how serious you are about this issue...

Finally can you confirm you do not use your software to snoop into what I am doing on my computer whilst playing at stars?
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 08:29 AM
Quote:
Originally Posted by insidemanpoker
Is this really true? I mean is this really the only way they are catching people or are they spying into your computer more than people realize and so they can see what you are doing regardless of whether your connection drops?

If they are, do people think it is OK for Stars to use its software to snoop into your privacy? It'd be sort of like the police tapping the phone lines of every citizen and then using the fact that they caught people breaking the law as justification for such an invasion. I am unaware what Stars does to snoop into peoples machines, but perhaps others know better?
As I understand - whilst alarming - almost 100% of our online activity (footprint if you will) is heavily tracked and logged. Even if it isnt strictly observed first hand by someone at the controls of a company that you interact with it is most certainly existent somewhere on the net and can be pulled up by those with the power to do so.

Whether this is information is used for improvement of our experience or to improve the safety and legality of the environment (like in this case) is widely debated and you will find many documentaries that illustrate both ends of the spectrum (corporations and domains etc. using info via digital 'snooping' for good or for bad).

http://www.wired.com/ has proved a great resource for me in absorbing many security threat articles that are very relevant to this issue.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 08:33 AM
I know about internet security and anonymity. I am concerned that pokerstars is snooping at my computer usage against my knowledge when I have the pokerstars client open. I am also concerned that they are using parts of their terms of service not available to UK players to suspend UK players accounts.

This is a company that is indicted for bank fraud etc in the US after all, even if they have paid players out and their crime is (in poker players eyes at least) victimless. They need to be straight up.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 08:47 AM
They are snitching these players out to the DOJ, that is the only way they would ever know. 'Look we caught some US players what do you want us to do with them? See we are not so bad after all...'
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 08:58 AM
Quote:
Originally Posted by insidemanpoker
Is this really true? I mean is this really the only way they are catching people or are they spying into your computer more than people realize and so they can see what you are doing regardless of whether your connection drops?
I dont think this is true...Technically, they are just logging the IP address
where you are logging in from...So what happens with a VPN is you log
in from your computer (US IP), then it tunnels connection thru VPN's IP address
(foreign IP) to Stars server.... Then what happens is the VPN server goes down
from time to time (exactly like your cable/DSL internet goes down from time to time),
then guess what??? Your exposed IP gets logged by pokerstars..

So getting caught with a VPN has nothing to do with them spying on your apps running.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:01 AM
Quote:
Originally Posted by DeNutza
So getting caught with a VPN has nothing to do with them spying on your apps running.
Hopefully this is true. Seem to recall ft (and I would assume other sites can/could) using some technology or other that could view what processes you were running on your computer. Interested to know if stars are doing this.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:02 AM
Did anyone consider they are asking the DOJ what to do with funds, to help
gain some sort of legal insight on the DOJ's stance?

In other words, if the DOJ comes back and clearly says, "give back the funds to
the players as we believe they havent broke any laws"...Then pokerstars can
flaunt this, or perhaps could even be used in court somewhere down the road.

So the US players are basically pawns for PokerStars own self serving purposes.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:02 AM
You guys do realize that if they let this slide US players would quite easily get to stay in the US and play, right?
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:10 AM
Quote:
Originally Posted by Hairy Chinese Kid
Is this correct? If so why are Stars using rules that aren't on the UK terms of service to suspend uk players' accounts?
The most current PokerStars Terms of Service is available on our website here:

www.pokerstars.com/poker/room/tos/

We provide localised versions (typically in languages other than English) for people across the world, including at PokerStars.co.uk. Those translations may sometimes lag behind the version that is hosted online at pokerstars.com.

There was an oversight in updating the text on the PokerStars.co.uk website, and it will be corrected shortly.

In addition to the Terms of Service, PokerStars displays a warning message to players who access PokerStars services from an IP address that we believe to be in the United States, and to players who have a registered address in the United States.

This warning reads as follows:



The links in that warning message link to these websites:
http://www.pokerstars.com/usaplayers/faq/

and

http://www.pokerstars.com/poker/room/tos/

Further, we then prevent real money activity on accounts that are logged in from a United States IP address.

PokerStars believes that we have taken appropriate action here.

Quote:
Finally can you confirm you do not use your software to snoop into what I am doing on my computer whilst playing at stars?
We address this at some length on our website here: http://www.pokerstars.com/poker/room/prohibited/

Particularly:
Quote:
Originally Posted by PokerStars
What steps are you going to take to prevent players from using prohibited tools and services?
We are going to look to see if any of those tools or services is running on a player's computer. If we find one of the prohibited tools or services, we will alert the player that they are running a prohibited tools or service and tell them what it is. We will ask that they stop running the tool or service immediately. If they comply, fine. If not, then we will prevent the PokerStars client from running on their computer.

Are you going to look for anything else on players' computers?
Absolutely not. Our sole interest is in protecting our players and our site from tools and services that we believe are bad for the integrity and fairness of our games.

Can PokerStars see my internet browsing history, documents, or other private files and information?
No. PokerStars takes your privacy very seriously and complies with relevant Data Protection law. PokerStars does not collect personally-identifiable information, other than that provided by the player during account registration and routine security verifications. It is not possible for any member of PokerStars staff to read or copy private data from your machine. For more information, see our Privacy Policy.
If you have further queries, please email support@pokerstars.com
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:16 AM
Thanks for the information regarding what you look at on my computer.

Regarding the other issue, I do not think you should suspend a UK players account if you haven't got your terms and conditions sorted out. It should not be the responsibility of a UK player to have to trawl through various pokerstars sites to find the most comprehensive tos.
When did you suspend the above players' account? For something he did 4 months ago? And you are now only updating the UK tos. Not good enough really.

Thanks for the very thorough reply though. And of course I understand Pokerstars contacting the US DoJ regarding US players given the sensitivity of the situation, even if poker players bridle at this given they have broken no law.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:29 AM
Quote:
Originally Posted by PSMichaelJ
The most current PokerStars Terms of Service is available on our website here:

www.pokerstars.com/poker/room/tos/

We provide localised versions (typically in languages other than English) for people across the world, including at PokerStars.co.uk. Those translations may sometimes lag behind the version that is hosted online at pokerstars.com.

There was an oversight in updating the text on the PokerStars.co.uk website, and it will be corrected shortly.
I hope you appreciate the irony is pleading localised translation error for the discrepancy on the UK version..

Quote:
Originally Posted by PSMichaelJ
In addition to the Terms of Service, PokerStars displays a warning message to players who access PokerStars services from an IP address that we believe to be in the United States, and to players who have a registered address in the United States.

This warning reads as follows:



The links in that warning message link to these websites:
http://www.pokerstars.com/usaplayers/faq/

and

http://www.pokerstars.com/poker/room/tos/

Further, we then prevent real money activity on accounts that are logged in from a United States IP address.

PokerStars believes that we have taken appropriate action here.
The popup doesn't appear when you auto-relog on from a momentary disconnection fyi. I never actually saw the popup. If I had I wouldn't have been so surprised for this to become an issue four months later!

I'm not trying or expecting to get my account reinstated on some kind of technicality. I'm confident that Stars and the independent monitor will see reason and not perma ban or confiscate funds in the majority of these cases.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:34 AM
so no more watching hulu mefeedia and tv.com while playing poker?
sigh
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:46 AM
Quote:
Originally Posted by FDSaussure
I'm not trying or expecting to get my account reinstated on some kind of technicality. I'm confident that Stars and the independent monitor will see reason and not perma ban or confiscate funds in the majority of these cases.
Sorry for jumping on your particular situation...
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:51 AM
Quote:
Originally Posted by insidemanpoker
Is this really true? I mean is this really the only way they are catching people or are they spying into your computer more than people realize and so they can see what you are doing regardless of whether your connection drops?

If they are, do people think it is OK for Stars to use its software to snoop into your privacy? It'd be sort of like the police tapping the phone lines of every citizen and then using the fact that they caught people breaking the law as justification for such an invasion. I am unaware what Stars does to snoop into peoples machines, but perhaps others know better?
From PS ToS:
5.7. You agree that PokerStars may take steps to detect and prevent the use of prohibited EPA Programs. These steps may include, but are not limited to, examination of software programs running concurrently with the PokerStars Software on the User's computer. You agree that you will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third party software that bypasses, interferes with, or blocks such steps.

Basicaly every poker client out there is actualy spywere, so yeah PS and pretty much all other poker sites are legally spying on everyone.Dedicated poker playing computers look better and better.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:55 AM
@PSMichaelJ: I'm a verified Italian player. Sometime ago, I asked PokerStars.it support if it was a problem if I played when I vacationed and traveled through Austria, Germany, Switzerland and France. I was advised that that was not a problem. Is that still true today?
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:58 AM
Quote:
Originally Posted by sky4ever
From PS ToS:
Basicaly every poker client out there is actualy spywere, so yeah PS and pretty much all other poker sites are legally spying on everyone.Dedicated poker playing computers look better and better.
This.

I created an account on the ipoker skin a while ago then went to create another account on the same skin on a different internet connection. But the poker site had put certain cookies with their software onto my computer that only allowed me to create one account per computer.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 09:59 AM
Hi,

I understand that it would be a breach of TwoPlusTwo's rules to turn this into a defacto PokerStars support forum.

Consequently, for queries about your personal situation, it would be best for you to email support@pokerstars.com so that one of my colleagues is able to reply in greater detail.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 10:12 AM
What a joke, Usa... Land of the free pfft...
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 10:14 AM
Quote:
Originally Posted by PSMichaelJ
Hi,

I understand that it would be a breach of TwoPlusTwo's rules to turn this into a defacto PokerStars support forum.

Consequently, for queries about your personal situation, it would be best for you to email support@pokerstars.com so that one of my colleagues is able to reply in greater detail.
If they need to close it, fine, but I think you guys answering questions publicly will be a lot more helpful than in private email so that the same questions don't need to be asked over and over and answers to popular questions can be there for everyone to see.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 10:30 AM
Quote:
Originally Posted by insidemanpoker
If they need to close it, fine, but I think you guys answering questions publicly will be a lot more helpful than in private email so that the same questions don't need to be asked over and over and answers to popular questions can be there for everyone to see.
yeah, but the answers to these questions may change over time - you'll be wanting answers pertinent to the time when you ask them - stars wouldn't want a wise ass poker player claiming they did this or that cause they saw some 4 year old thread about it.

Use support, that's what they are there for??
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 11:00 AM
As using a VPN to play in the US as a non-US resident and as a citizen of another country is a breach of PS terms and conditions but does not contravene any US law I believe the question of what should happen to funds in non-US accounts caught playing on a US IP address should be regulated by the licence authority and not by a moderator appointed by the Department of Justice. I do not see why the US DoJ should have any authority over such decisions.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote
10-31-2011 , 11:29 AM
Quote:
Originally Posted by CallMeUgly
As using a VPN to play in the US as a non-US resident and as a citizen of another country is a breach of PS terms and conditions but does not contravene any US law I believe the question of what should happen to funds in non-US accounts caught playing on a US IP address should be regulated by the licence authority and not by a moderator appointed by the Department of Justice. I do not see why the US DoJ should have any authority over such decisions.
It is in breach of their agreement though so I don't really see it's a regulation issue. Pokerstars have to show compliance which is exactly why people like me have been suspended. I don't like it, but I don't think they're doing anything wrong. That said, I think a permanent ban would be extremely unfair and any confiscation of funds would be grossly unjust. I know other people affected by this and I think at worst we were guilty of being careless and naive.
Stars Clamps Down on VPN Usage from the US (explaining how to do it = ban) Quote

      
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