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FTP Remission Issues Thread ONLY. No polititard or history derails please. FTP Remission Issues Thread ONLY. No polititard or history derails please.

10-05-2013 , 07:16 PM
When you do the search through the web site that you get to by going into the FTP client you can filter your search. Make sure it's set for every transaction and make sure you have the right date range.

If that doesn't work email FTP, but gl getting an answer from them.
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10-05-2013 , 09:13 PM
Quote:
Originally Posted by The Apex
Curious if we're able to attach more than 10 supporting documents. My explanation file was no longer visible after I attached 17 documents. This is the one that outlines the amount I'm owed, the discrepancy and the reason. Any help would be greatly appreciated . Tyvm
Nope. From reports by others, attaching more than 10 files deletes the first ones. If you have more, email GCG and ask them what to do. Or combine some of them, although there is a file size limit as well.

Quote:
Originally Posted by kerwinty
I've done all that, have the account history that clearly shows a balance as of April 15th and after but have no way to get access to the banking records of specific debit card transactions etc? And what does showing that I deposit x amount on March 3rd have to do with proving their is a balance. I tried to file a new claim and it won't let me proceed since I don't have the specific transaction details. I uploaded the FT account history that shows a balance but can't get through the next step.
Your statements make no sense. You have to explain what you are trying to do better. Or follow the instructions in the Remissions Sticky post that I linked. It should work. You can request earlier FTP transaction dates the same way, if you need more. (Note, the claims web site does not require specific transaction details, afaik. You should be able to complete it. Check to make sure you are filling in all the required fields, like SSN & bank account info.)
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10-06-2013 , 12:19 AM
I also was told I would not be a part of the remission process because I was "flagged as an affiliate." I have no clue why I would be because I never worked for FTP to sign people up. I did receive rakeback going back awhile ago through, I believe, rakebackpros so I don't know if that has an impact on it? All I know is that this is extremely disheartening to have held out hope this long, get good news that there would be a remissions process and then find out a month into that process that for some odd reason I am not eligible for it.
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10-06-2013 , 02:17 AM
Quote:
Originally Posted by WildBobAA
What impact will the shutdown of the US Government have on this process?
I was wondering the same thing actually, because of this.

I'm assuming GCG is considered a DOJ "contractor". Not sure if they got a Stop Work Order, or if they have some kind of arrangement that would let them keep working during the shutdown.

I noticed that they posted a bunch of updates on 10/3, the same day as the FBI announcement... if they don't make any more updates after that, I'll take it as a sign that the process could be on hold.
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10-06-2013 , 05:47 AM
Quote:
Originally Posted by JAAASH
I also was told I would not be a part of the remission process because I was "flagged as an affiliate." I have no clue why I would be because I never worked for FTP to sign people up. I did receive rakeback going back awhile ago through, I believe, rakebackpros so I don't know if that has an impact on it? All I know is that this is extremely disheartening to have held out hope this long, get good news that there would be a remissions process and then find out a month into that process that for some odd reason I am not eligible for it.
Being told by GCG that you are ineligible as an affiliate does not necessarily mean that you are ineligible. You can still file your claim and make your case for remission.
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10-06-2013 , 08:25 AM
Quote:
Originally Posted by PonyTailGeorge
Can't you just create a zip file that contains all the files?

I could have yes. I didn't realize it was an issue until I tried to attach the 11th and one of the previous ones was no longer visible. At that point I was unable to delete any of them(afaik).

Quote:
Originally Posted by PokerXanadu
Nope. From reports by others, attaching more than 10 files deletes the first ones. If you have more, email GCG and ask them what to do. Or combine some of them, although there is a file size limit as well.
I didn't see this mentioned by anyone in either threads. Did someone hear this from GCG directly? Once you attach the 11th it appears to push out the older ones, unless they are repeats then nothing changes.

I've already submitted my claim because I couldn't see a way to change it once I attached them. I emailed/called right away, no response yet.
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10-06-2013 , 08:52 AM
Quote:
Originally Posted by The Apex
Curious if we're able to attach more than 10 supporting documents. My explanation file was no longer visible after I attached 17 documents. This is the one that outlines the amount I'm owed, the discrepancy and the reason. Any help would be greatly appreciated . Tyvm
I had 15 attachments and attached 10 and e-mailed them with the other 5 stating to add it to my file. I haven't received anything back yet other than confirmation e-mail saying it was received.
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10-06-2013 , 08:57 AM
Quote:
Originally Posted by PeopleMover
I had 15 attachments and attached 10 and e-mailed them with the other 5 stating to add it to my file. I haven't received anything back yet other than confirmation e-mail saying it was received.
I'll update if/when I hear anything. I'm supposed to be receiving a phone call.
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10-06-2013 , 09:41 AM
Hi
I have a quick question about filling out the remission form. I've been outside the US for over a year now for non-poker related issues which means that I don't have an address or phone no there. Can I just put in my brother's address and phone no in there? While I can fill in my current address there it seems that putting in my foreign phone no doesn't work as it doesn't fit in the box. Would really appreciate any info on this.
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10-06-2013 , 07:03 PM
Quote:
Originally Posted by Walter1
Just would like to throw it out there that I'm in favor of getting 4-10x my account balance
+1

Although I suspect the DOJ will find themselves a little windfall. The fair thing to do would be to return the excess to Pokerstars, so that's the least likely thing that would happen.
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10-06-2013 , 08:02 PM
Quote:
Originally Posted by PokerXanadu
Being told by GCG that you are ineligible as an affiliate does not necessarily mean that you are ineligible. You can still file your claim and make your case for remission.
I did actually file a claim. Other than telling them that I never received an "affiliate" payment how else would you recommend I go about making my case? Would account history spreadsheets that go back to 2005 even be available (when I first started playing onFTP) to show that I haven't received affiliate payments?
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10-06-2013 , 09:48 PM
Quote:
Originally Posted by DeepFryer
I was wondering the same thing actually, because of this.

I'm assuming GCG is considered a DOJ "contractor". Not sure if they got a Stop Work Order, or if they have some kind of arrangement that would let them keep working during the shutdown.

I noticed that they posted a bunch of updates on 10/3, the same day as the FBI announcement... if they don't make any more updates after that, I'll take it as a sign that the process could be on hold.
I have no idea how DOJ is dealing with the shutdown, but our company has a number of contracts/cooperative agreements with USAID (a division of State). We've been told that if the money is already obligated there will be no stop work order as long as USAID has the capacity to monitor and manage oversight.

My guess is there should be no effect on the remission process since presumably the money is in hand and the processing contract has been issued.
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10-07-2013 , 06:34 AM
Quote:
Originally Posted by JAAASH
I did actually file a claim. Other than telling them that I never received an "affiliate" payment how else would you recommend I go about making my case? Would account history spreadsheets that go back to 2005 even be available (when I first started playing onFTP) to show that I haven't received affiliate payments?
IANAL and can't advise you on your particular case. Perhaps some other posters in similar situation can list the documentation they are sending.
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10-07-2013 , 09:07 AM
Quote:
Originally Posted by JAAASH
I did actually file a claim. Other than telling them that I never received an "affiliate" payment how else would you recommend I go about making my case? Would account history spreadsheets that go back to 2005 even be available (when I first started playing onFTP) to show that I haven't received affiliate payments?
I never received any affiliate payments either, but I didn't file a claim yet. I only sent them a detailed email with my account history spreadsheet attached. I believe they also have your account detail as I can't imagine a situation where they are just taking our word for it and looking at a spreadsheet that we send. Excel can be doctored. Obviously, I don't know if I'm right or wrong by sending an email instead of just filing. In the end, I don't think it will matter whether we file now or wait for an email response and then file. The DOJ and GCG will do what they want to do with your case.

The only way to find out if spreadsheets are available since 2005 is to try and request it I guess. I was able to get mine back to Jan 2007.
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10-07-2013 , 10:32 AM
Quote:
Originally Posted by KingKongGrinder
I never received any affiliate payments either, but I didn't file a claim yet. I only sent them a detailed email with my account history spreadsheet attached. I believe they also have your account detail as I can't imagine a situation where they are just taking our word for it and looking at a spreadsheet that we send. Excel can be doctored. Obviously, I don't know if I'm right or wrong by sending an email instead of just filing. In the end, I don't think it will matter whether we file now or wait for an email response and then file. The DOJ and GCG will do what they want to do with your case.

The only way to find out if spreadsheets are available since 2005 is to try and request it I guess. I was able to get mine back to Jan 2007.
There is nothing wrong at this point about exploring various options or even waiting a bit to see if DOJ issues any clarifications relevant to the situation involving "affiliates." The PPA is working on trying to get some clarifications on this (and other) issues, but there is no guarantee that will happen, or happen soon.

One thing that is important, however, is that EVERYONE SHOULD FILE A PETITION BY THE NOVEMBER 16 DEADLINE. Not just a contact or an email request or anything similar, but an actual petition.

Being barred because you did not file a timely petition would be really bad. Even a badly written petition at least gets you into consideration and you may have the opportunity to add to it if it is denied and you seek an appeal.

As Woody Allen once said, a large part of life is simply showing up.

Skallagrim
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10-07-2013 , 11:35 AM
I played under one of my parents name. Has else in a similar boat tried contacting them about getting a name change?
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10-07-2013 , 11:53 AM
Quote:
Originally Posted by IZoinksI
I played under one of my parents name. Has else in a similar boat tried contacting them about getting a name change?
I'm assuming your parents don't know? I would think the easiest thing is to ask your parents to file the petition.
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10-07-2013 , 11:57 AM
Quote:
Originally Posted by KingKongGrinder
I never received any affiliate payments either, but I didn't file a claim yet. I only sent them a detailed email with my account history spreadsheet attached. I believe they also have your account detail as I can't imagine a situation where they are just taking our word for it and looking at a spreadsheet that we send. Excel can be doctored. Obviously, I don't know if I'm right or wrong by sending an email instead of just filing. In the end, I don't think it will matter whether we file now or wait for an email response and then file. The DOJ and GCG will do what they want to do with your case.

The only way to find out if spreadsheets are available since 2005 is to try and request it I guess. I was able to get mine back to Jan 2007.
I just did the same thing. I sent an email and I asked them in the email to escalate the matter to a supervisor. Will update if/when I hear back.
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10-07-2013 , 11:57 AM
Quote:
Originally Posted by KingKongGrinder
I'm assuming your parents don't know? I would think the easiest thing is to ask your parents to file the petition.
No they did so Im not screwed but since this information, money, name, SSN is being provided to the govt, I would rather it be provided under my name since I will be the one filing the income in my tax return
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10-07-2013 , 01:14 PM
Quote:
Originally Posted by IZoinksI
I played under one of my parents name. Has else in a similar boat tried contacting them about getting a name change?
I'm interested in a similar question. If the balance of someone you staked belongs to you and tax has already been paid on it, is it going to present a problem with them claiming it and then sending it to you?
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10-07-2013 , 02:57 PM
Quote:
Originally Posted by Cryptorchild
I'm interested in a similar question. If the balance of someone you staked belongs to you and tax has already been paid on it, is it going to present a problem with them claiming it and then sending it to you?
Not unless they have government debt ie owe back taxes or have defaulted on student loans
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10-07-2013 , 03:12 PM
When does the money hit our banks? That's really all I care about. Thanks..
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10-07-2013 , 04:42 PM
Quote:
Originally Posted by The Apex
Curious if we're able to attach more than 10 supporting documents. My explanation file was no longer visible after I attached 17 documents. This is the one that outlines the amount I'm owed, the discrepancy and the reason. Any help would be greatly appreciated . Tyvm
Just got off the phone with Patrick from the GCG and directly to this issue they know about it and it has since been changed to where one can upload "close to unlimited" documents. So this is now a non issues imo.

More specifically he said anyone who is disputing their balance, to which he mentioned there have been "a lot" of people who withdrew on BF or after, will be notified after the bar date on whether their claim would be considered sufficient or deficient. Assuming deficient one would be able to add more evidence to their claim in an attempt to bolster their position. If they could not add anything more or if what they add is deemed immaterial you would receive what the GCG got from FTP that was shown when you logged in initially.

Also I was personally told that, to Patrick, that my disputed evidence looked good and seemed reasonable. Obv he made no promises but seemed upbeat on the odds that I would get what I disputed. Again, I sent in bank statements, the FTP spread sheet, and a letter explaining everything I had sent along. He logged into his computer using my last name and insta was able to show what I had attached. Also it was nice knowing that they got what I sent along as almost all of it is very personal information from my bank. Obv just stuck trusting the GCG not to lose it, but good to know it got sent to the right place.

That's about all I got. Just gotta ride it out till the 16th imo.
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10-07-2013 , 04:51 PM
I filled out the entire petition and uploaded the proper documents after disputing my balance. Is there supposed to be an area/ section where you can write in the balance you believe is owed to you? I didn't see such a section, and the last step after, loading all my documents, was for me to sign electronically in agreement that the balance GCG was showing was accurate as of April 15th. The balance they show is 3k short of what I'm owed due to withdrawals the week of BF.
I didn't do the last step yet because I am a little skeptical of the wording. Thoughts?
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10-07-2013 , 05:00 PM
Add a letter explaining what you think you are owed and bold the amount or do something to make it stand out so they know you are asking for $X more than what the web site says. If you've already submitted your claim just call and ask if you can add a document.

Worst case you'll be able to add more in after the bar date if your claim is deemed deficient.
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