Quote:
Originally Posted by Hood
Great to see Patrick and other partypoker representatives responding quite candidly in this thread.
One question to Patrick - would you consider pushing internally for a change on how player funds are protected? Under the UKGC's required rating system, partypoker declares itself as "basic". Some of your biggest competitors are either "medium" (Unibet, 888) or "high" (PokerStars).
As demonstrated by the current situation with PKR, "Basic" rating gives a player no direct legal recourse to get their money in the case of insolvency. In a liquiditation scenario, a player is basically ranked as a fairly low-priority creditor.
If you're not familiar with the PKR situation, you can read up on it here and my post this morning with links to yours (and your competitors') T&Cs.
You can read up on the UKGC's ratings system here.
A very valid and interesting point
I discussed this yesterday and its already being worked on
Very likely we can move to medium and will look long term to increase our status to High - this is already "in discussion" and we are following the relevant process
As soon as I have more info or confirmation I will share further details
I trust this fully answers your question
Quote:
Originally Posted by *CHOMP
Mr Duthie
why Party Poker did not convert old players points to cash? Why did you decide it's ok to take this money we earned?
Can you provide a detailed explanation beyond we sent an email?
Why do we need do sign in to rake back every week? So you can freeroll anyone who may forget to opt in one week and save 600$ here and there?
How about explaining why you charge dormant accounts a fee? Would a restaurant or lodge that charges a membership fee start debiting a guest debit card if they choose to not eat there for 6 months?
How about bots. How do you plan on addressing bots adequately? Are you hiring professional players to detect them? Is it a problem with your actual detection systems internally or is it the intelligence of staff and deciphering between GTO play and bot. And once you finally catch a bot what about refunds. How do you plan on addressing and distributing those? There are a lot of questions my fellow players keep asking here and you guys disappeared. If you guys are really serious than you should go back and individually address each players big concerns. There are big questions relating to bots and party poker essentially helping themselves players funds.
NOT GOOD
Thank you
Have a great day
Not Mr Duthie however hes also in Vegas so let me address a few points
Player points had no monetary value - when we decided to change the loyalty system and reintroduce the new cash back program the points were made redundant and hence removed
If we had left them players would have had no option to use them within the client as the store was also removed and as I said - they had no monetary value
The manual opt in has been addressed and we hope to launch an auto process in the coming weeks
As stated previously - we had no auto function suitable for launch and rather than delay the planned date we opted to launch with a manual opt in - this is a short term resolution and will be replaced when possible
Inactivity fees have been around for a long time and will remain - you agree to these when you sign the T&Cs upon opening an account and all details can be found on the website
However - should an active player return to play we have no issue returning any inactivity fees accrued post the 180 day inactivity grace period
I will personally return any fees you feel you have lost - send me a PM with account details
We are not a restaurant or a lodge - we are an online gaming company and the inactivity fee is there for various reasons - including the prevention of money laundering
As I said -all details can be found on the web site
We have a team in place to detect and action suspect BOT accounts - this teams continues to grow and will improve over the next few months
However they have already dealt with many BOT issues and accounts have been closed and removed from play
Refunds have been made several times over the last 1-2 years and many players have received funds back from these accounts
I believe the last batch was dealt with Jan/Feb and funds redistributed
Yes - we also have the help of our ambassadors and the community
Players concerns have been addressed via PMS, forums and email correspondence - we have also been very clear with our ecology changes and our stance regarding 3rd party tools etc
Thanks
Colette