Hello

As far as it come's down to banning VPN I dont think it's that fair, for example Im living in Poland and when I'm playing on the site I do no need to use VPN, however every time I want to withdraw I need to login on the website, and that's where the problem starts, our polish goverment blocked most of the website related with poker, so it's impossible for me to login in there without using VPN.

Regards

Riverdinho.

PS, some of the bigger website for ex Pokerstars - solved that problem by creating another domain like https://www.pokerstars-03.eu/pl/

But I can't combine ignoring bots, but the super speed of stopping my account in the final active phase of the promotion, and conducting an investigation after that. I was ready to record my game on video, including specially playing 20 hour sessions on the same day - I was deliberately not given this opportunity, because the goal was to show on this forum that they are fighting fraud and I am the ideal victim for this, they can't touch bots for some reason, I see this as blatant hypocrisy, bots are much easier to detect than say a game of two from one account. At the moment, I am blocked forever and so far there have been no promises or movements from the room.
As far as I understand now the fight is 2-3 people with the same minute of the game, and they will not touch, with their suspicious activity. I was also banned from my account, but left sports, casino and cashier, as well as during the ban, I could easily withdraw money - obviously, if I was a fraudster, I would not have been allowed to do this. it is a pity that even you are a poker player do not fully enter the situation, for me the most painful moment is that you can be blocked at the end of the promotion and start an investigation, and even if you are innocent, you will not get anything for your work
The truth is that most likely no investigation is conducted at all and there is no real security team either, then the power of bots in this network is understandable, as well as when I called the security Department, it turned out that he had a working day when they were available ~ 5 hours, which is very small for such activity in my opinion
I don't know if this is Mike, who is engaged in security, but his activity on this forum is also minimal and not particularly active and generally has a formal character, only with me everything was done exponentially quickly. I have nothing to lose I write as I think

It's just my personal opinion. I have no idea whether a VPN ban is something they have or would even consider.

And yes, I think it would be nice if they did something like PokerStars does when it comes to a situation like yours.


I understand your situation as well as you've described in the best way that you could have given that you're not a native English speaker and haven't opted for a professional translator.

If you mean I don't empathize with your situation then that's not true. I obviously just don't empathize as much as you would like. I've already stated that if it was my decision then you would be able to record yourself on stream. It's not my decision though and I completely understand why your play patterns would have raised suspicions with them since it did with several players here as well. I don't doubt anything you've stated as potentially being true, but I also don't have a problem with them thoroughly investigating it. I could not tell you whether they actually are still investigating it or not. I also don't know for certain what factors initially lead to the suspension of your account.

Unfortunately poker sites make decisions we don't like all of the time. They also take longer than we'd like for them to get things done, especially when it's our money at stake. Situations like these are why I constantly tell people to never leave an amount on money on a poker site that would cause severe distress if it was taken away. The same goes for putting in the hours to win prizes from unregulated poker sites. There are no guarantees when it comes to unregulated poker sites.

fwiw, teotecan might not be a bot

Unless he was banned for something else

He wasn't banned b/c they thought he was a bot. Bots are the safest players on the site.

His account exhibited some strange playing patterns like a few days each week playing 20+ hours, averaging 14 hours played every day for a month, etc.

As MCA said, Chico was probably correct to be suspicious of this type of playing activity so they launched a security investigation. If teote is to be believed, he was contacted by security about his play, during a session he received several captchas that he quickly solved, and then was asked to record himself on cam playing a few sessions. He was preparing his webcam when, according to him, they suddenly froze his account and he hasn't been allowed to play since.

The funny thing is that Chico security moves at breakneck speed to investigate and ban his account with circumstantial evidence (again if we take his posts at face value), meanwhile there are bots that have been around for years and years and I'm sure have been reported many times more often than teote and Chico have received many times more evidence concerning the bots and yet they do nothing.

I understand everything that you are saying but I am not allowed to give information on individual cases in a public forum.

Anybody who has any issues with their account being suspended or anything at all please send me a private message with your account number and email address so I can try and assist with the situation. Also any information on accounts using prohibited software, send it all to me even if you have sent it previously to Betonline.

I would like to add that the security team do full investigations and have procedures to follow when taking any action.


Kind Regards

Mike

What is the rule regarding starting games and sitting out 2-3 handed? Is it like Stars that you can sitout if there is only another player but you have to play 3handed or you have to play HU too?

Will it auto boot you off the table if you don't play 2 or 3 handed?

There is no rule specifically regarding that exact situation in the rules section for this network. As far as I'm aware, there is no specific rule written in Stars's rules either, but you can correct me if I'm wrong.

It seems to be done mostly as a form of etiquette by regs who are willing to play 3-handed, but not HU.

The closest rule relating to it is this:

Poker Rules
My personal interpretation of that rule, which could very well be wrong, is that if there is a full table then you're not allowed to sit out while continuing to play at other tables with the intention of blocking others on the wait list from sitting. If you need a bathroom break then you should be sitting out at all tables after your current orbit.

Others may interpret it as sitting out at all, even HU.

There is nothing stated in there that says sitting out HU is OK, but sitting out with 3-5 players is not.

Either way, the rule is poorly enforced and needs better clarification.

If you sit out for 5 minutes straight then you are booted from the table, but you're allowed to come right back.

Ah yeah, sounds super fishy.

While BOL won't tell us if bots are being banned, I was digging through some poker bot forums to try and figure out what they were doing. Just recently a couple of threads regarding BOL and the bots on this site (obv won't advertise them) seem to indicate that BOL is indeed taking action, albeit inefficiently. Seems to me like there's a cat and mouse game going on.

nice find, and good to know!

What I think is ****ed up that someone caught using a bot is being allowed to play & keep the funds that they cheated other players out of if they will remove the bot
Don't they know, that 99% of botters will just get a new identity and create a new account?
Also the bottors being annoyed about them scanning your computer rustles my jimmies, they're scamming people out of Money B-BUT WHAT IF BETONLINE LOGS YOUR BANK PASSWORD, THAT WOULD BE INJUST

This is absolutely the most frustrating part Ninzent! @BetOnline Mike ...

That response is absurd. Does anyone know what country bol operates out of and who their gaming license (if any) is issued by? This is the most blatant disregard of fair gameplay I've seen. These people deserve to be investigated and prosecuted. It's disgusting whats going on here.

I've monitored the bot situation on this network for years now. It's not that they don't ever do anything about the bots, I can tell with absolute certainty that they have and are capable of taking action, but it's their inconsistency and inability or unwillingness to implement better methods for prevention, detection and removal of them that is the biggest problem.

I'm sure the screenshot above is from a public bot forum that is pretty easy to find. While public bot forums can provide a pretty good idea of how well a network is doing to deter the most obvious and basic bots it really doesn't tell the whole story. It has been my belief for a while now that the most prevalent cash game bots do not actually come from those type of sites, but rather a private group based out of either Russia and/or one or more Eastern European countries.

The vast majority of the registration locations of the most common cash game bot accounts are Russian cities, which makes up over 50% of the account locations, Ukrainian and Belarusian cities, which combine for about 30%, and the rest come from a handful of cities in other countries in that general area such as Germany, Italy, Czech Republic, Lithuania, Armenia and Uzbekistan. I have yet to identify the same type of bot having an account registered from a location outside of those locations.


While it would be nice and deserved, I never expect unregulated sites to refund you everything you've lost being cheated by bots. I assume most bot accounts only keep a small roll on each site due to the risk of confiscation and couldn't refund a whole lot from confiscation even if they wanted. A good site would dig into their own rake profits to give some decent compensation. I've never seen a penny of compensation from this network for being cheated.

The fact that the account was told to just stop using the bot program, but would be allowed to continue to play if they did, instead of being immediately banned and having their funds confiscated, is absolutely infuriating and a slap in the face to all of their legit players!


I believe they operate out of Panama, which essentially means they are unregulated and can operate however they want with very few options for recourse for their customers when they make decisions you don't like.

I can confirm that the PLO bots go "broke" quite often, which means they're only carrying maybe 10-15 buyins at any one time. So they probably cash out quite often and just reload as needed. Even if they were banned and Chico intended to refund all the money to players, there's not much there to return.

Yep, absolutely ridiculous. This basically means that potential cheaters/bots have a freeroll to try and cheat b/c they know a warning email is coming first before any action will be taken against them.

Hey guys.
Made a beefy withdrawal tonight and a few hours later got this e-mail:

"I regret to inform that your most recent withdrawal request has been denied. We are hereby requesting that you remove the prohibited software (SimplePostFlop) from your device before accessing our software again.
Failure to remove this prohibited software from your device, will result in your poker account being locked. Once locked your funds may confiscated, so we urge you to please comply with our request.
Please do contact us again as soon as you have removed this software from your device, so that we may update the status of your account.
Your understanding and cooperation is greatly appreciated.
Kind regards,"

I never had simple running while betonline was open. This is a strange request to delete simple from the pc. I know I can't use it during a session, but the fact that they are telling me that I can't study the game away from the tables is kind of bizarre.
It's also weird that they are making up new rules, because in the rules posted on their site it says that you can't use this kind of software IN CONJUNCTION with their poker client:

https://www.betonline.ag/rules

"Poker Rules
Prohibited Software
It is strictly prohibited to make use of any software, artificial intelligence or tools, in conjunction with our poker software, in order to gain an unfair advantage over other players. This includes, but is not limited to, the use of “robots” (also referred to as “bots”) and/or non-software based systems such as subscription services or websites. Any actions taken in our poker room must be executed by the player personally, via our poker software, without the assistance of any other software, artificial intelligence, virtual machines or other tools not pertinently specified above in permitted software.

You agree that the poker room can take any steps necessary in order to detect and/or prevent the use of software, artificial intelligence or other tools. We reserve the right to close any account/s and/or confiscate funds from accounts found to use any software, artificial intelligence, virtual machines or any other tools, as stated."

Has anyone got these kinds of e-mails?

Anyways, deleted the software just in case. It's not a good idea to mess with these guys since they have a history of banning innocent players.

P.s. BTW, it's kind of crazy that they can scan our computers. I wonder what other information they have access to. I know pokerstars can scan running tasks, because i got almost instant messages from them when I miss click in the taskbar and open up pokerstove, but they don't go any further than that, or am i wrong?

People who have PIO/Simplepostflop installed and don't use it while playing are getting the same e-mail as people being caught using a bot, its really insane
People at the BOL security also seem to be completely unaware that those botters have an endless supply of identities

Not me personally, but yes others have. There have been a handful of posts here from players who had Pio installed who received a similar notice to remove the software. The strange thing is that I'm aware of some players who have the same programs installed who have never received a notice to remove them. My assumption is that most players who receive those notices are just not realizing that not every process from those programs has been ended prior to having the client open. I could certainly be wrong and it might be necessary to completely uninstall it whenever you're going to open the client. Obviously that's pretty ridiculous if it's truly the case that they're flagging accounts for unopened files on your computer. Better safe than sorry though. Best to just not have it on your playing computer if it's going to put your account balance at risk of confiscation.

I'm not familiar with how Stars goes about it. My feelings are that the client should be made to auto-close/unable to be opened if any prohibited software is detected. A permanent pop-up notice until prohibited programs are closed could also be a decent solution.


If they were to properly understand that fact then what should they be doing differently in your mind?

It's almost certainly true that bot rings are well versed in how to obtain and use fake identities as well as consistently change their IP addresses, if necessary. It's probably a bit harder for the average Joe who tries to run a bot to continuously obtain and change things.

Immediately banning bot operators and seize their funds
Even if its not that much and even if they dont redistribute it to the players (even though they should) it still hurts them, making running a bot less profitable and if they're very good at detecting them even unprofitable

Was Thx4URChips banned? I seem to remember him having a big total in Iron Man and now he's not showing up on either leaderboard.

No PLO bots at 2/5+ anymore and they seem to be losing money now at 2/4+ on other networks which is promising. I think the regs have finally learned how to fully exploit them.

They are putting up decent winrates at 1/2 and below though and still sucking $ out of the ecosystem.

If only the sites would coordinate their resources, a trained eye can spot them so easily that we could be rid of them completely within a few months. It's such an existential threat to the future of their businesses that it boggles the mind that they don't do a better job.

Maybe just burned out

As I had to apologize for in another thread, I'm sorry I didn't get back to respond to you until now. I was out of town for a week or so and never use forums on my phone.

We're not crying wolf and it's been mentioned by others before when it comes to collusion. I also don't really see what can be done about it. Further, the same things do happen on other sites (Global at times) but the games are softer there and quite often the collusion only leads to these guys making even bigger mistakes and just exposing information in the chat box. That said, on BOL, these guys know what they're doing. You'll have guys in the 10nlz and 25nlz pool camping the Jackpot and nut peddling against all others in the pool. They'll all have multiple entries and clearly - from the dialogue that shows up in the chat box - they are communicating with each other outside of the game somehow. Cell, skype, in the same room...whatever it may be. They're sharing hole cards to be used as blockers and removal combos and sharing info on other players. It's been going on for a very long time on BOL and I've never seen even a whiff of anything said/done to address it. Just a mention about it here and there on these forums.

These claims are completely worthless w/out evidence, do you have any?