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12-21-2016
, 08:18 AM
It's the 2.0 version of getting a white box when you try to log in and the server isn't working.
What country are you in? Can you log into the web client or the main Unibet site?
Edit: There is a report of this on the Unibet Community now so it may be a bigger issue than country specific.
What country are you in? Can you log into the web client or the main Unibet site?
Edit: There is a report of this on the Unibet Community now so it may be a bigger issue than country specific.
Last edited by SleazyP84; 12-21-2016 at 08:25 AM.
12-21-2016
, 06:08 PM
12-22-2016
, 07:10 AM
I'll have patch notes on the 26th, so we'll see if the developers were able to fit it in.
It wouldn't. We'd be basically dead by now without the improvements made so far this month.
Could you post your dxdiag please. Also, what's your alias?
Yes, it's because it crashes a lot more for you than it does for the average player. You are looking at this problem through the lens of your own experience, but that is not the normal experience. Total client disconnections are up about 20% vs. what they were in 1.0, not once every 12 minutes for everyone.
I guess this was an oversight due to how this used to work with one table, and how it's handled in the desktop version due to the title bar. I've sent this to the developers as a bug report.
Doesn't the tab already show you when you have cards/are due to act?
Can't you click the +1 button?
I certainly agree that this shouldn't happen very often in an ideal world. It's a victim of the balance between wanting to make things as simple/straightforward as possible and players complaining that we don't have big enough tournaments.
I'm afraid this is a general support thing, not a poker thing. Support are your best bet here.
Thanks. Hopefully the update next week will improve things further.
This was in 1.0 and was meant to be in 2.0, so I've passed this on to the developers as a bug report. The way it was meant to work was that the client would remember where your tables were when you played last. This way we avoid making the client more complicated, but achieve the same thing.
Stacking ought to work. It's hard for me to test though as I don't have a lot of time for that, so if anyone could have a go and report back, I'd appreciate it.
I think it's fine for someone to play lots of tables. The only problems are a) if they time out a lot and slow the game down for everyone else, or b) if they play super super tight and make the games boring for everyone else.
That's why we have a 8-12 table limit, depending on the stakes. But we can't go much lower than that, because players will simply multi-site. In that case, we don't fix a) or b), but we lose liquidity and we lose money. So the tension is between those two forces.
Yes, the playthrough bonus doesn't mind if you withdraw or not.
Thanks, something along these lines is a good idea. I'll send it on to Robin and see what he can come up with.
The developers are working on this, it's pretty likely to make it into the release next week but not guaranteed. We'll stay on 4 tables for mobile clients though, it'd be a lot more UI work there.
Me too, I hope
Thanks, I've passed this on to the developers. Re: your one from earlier in the week:
Fraud came back with:
Thanks. We have an internal thread looking into this.
We're still some way away from how we want the tables to look, hopefully the release next week will take us a bit closer to the reference design we have in mind.
Having the hand histories won't help, because there'll obviously be some other people who are running above EV in return. Over a large distribution of players, some people will run above and below AIEV, and players have no real way of telling how likely their runs are or are not.
If you think that you're being targeted for running under AIEV, then I think this post was moved into the wrong thread and you should look here.
No problem, and thanks for trying. It may be easiest if you mail me at andrew.west@unibet.com, please mention your 2 + 2 name so that I can search for it afterwards though.
We'll have a bonus shop from Jan 1st. Many promos, missions and Challenge payouts will be in bonus money instead, so people can save up points to get bigger tickets. We'll still award some of those smaller ones though, because they're aimed at getting the most casual players to try different game types. We have good causal data which say players stay longer if we can get them to play more game types.
That's true. But look at the number of posts in this thread, I can't follow them all up afterwards. This is why it's better to talk to support, and indeed there's nothing here that support couldn't and indeed haven't already told you.
In your case, your last contact to regular support was on the 15th. And the transcript is all in Danish. Your account was closed on the 15th and your balance was paid out to your Skrill account on the same day.
Yeh, there should be another warning between the popup and the fold. This is something on the list of improvements.
The next release should further reduce the number of crashes that some players experience. Could you post your dxdiag front page and display page please?
This is something else on the list of improvements - we need faster recovery from crashes and disconnections. It MAY be that this is something that'll make it into the release next week.
Sure, done.
Hmm, what do you mean by "won't load", and "when it finally opens"? Aren't those contradictory terms?
Also, could you post a screenshot of the latter problem please?
Which iPad version and OS are you running?
If you have any refund requests, please talk to regular support.
This is one of those things where a) I'm worried it'd enable some third party software, and b) I have trouble putting it anywhere on the priority list. If the whole world would really like it, maybe we could look more closely at it, but I think we all agree that there're some areas we should be concentrating on first.
Yeh, Jamie did a good job and it was a pity he left Unibet. David and Robin are working on the schedule for next year. There're going to be quite a few changes, and it's going to expand by a lot. Hopefully I can post something before the end of the year.
Thanks for the report, I'll follow up with Robin.
Do you have the time this happened, or can you tell me what your alias is please?
Sure, done.
Sorry, I don't do that in this thread any more. Please contact support or use the community site
The algorithm will try to seat you at the table you just left, if the seat is still free. This is to discourage table selection via people sitting in and then out all of the time, hopping around.
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Did try the client again, just 8 tables this time, I can pretty much set my watch by when it will crash (around twelve minutes in, then again after about another 12 minutes), and this has been consistent across my desktop and laptop, and across different versions of v2.
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I was just meaning structure changes to the offending MTTs so they played a little longer to get to the GTD or making them rebuys (when the time comes) if the same MTT is constantly hitting payouts before late reg ends.
If it's seen as a temp issue due to lower player numbers just now then that's fine, the point I was making (and I think LektorAJ too) was that in an ideal world no MTT should ever hit the payouts before late reg ends.
If it's seen as a temp issue due to lower player numbers just now then that's fine, the point I was making (and I think LektorAJ too) was that in an ideal world no MTT should ever hit the payouts before late reg ends.
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Been playing on Unibet for about a week and obv sometimes frustrated with some of the bugs. Anyway, as a software developer myself, it's refreshing to see things are actually going somewhere with the development. So just wanted to chime in and say keep up the good work!
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Feature request #2 (alternative): I am not sure if this works already as I have not yet tried it properly but anyways enabling stacking the tables properly. So that the other tables will wait their turn under the active table and pop-up to the top in order once the action has been taken.
That's why we have a 8-12 table limit, depending on the stakes. But we can't go much lower than that, because players will simply multi-site. In that case, we don't fix a) or b), but we lose liquidity and we lose money. So the tension is between those two forces.
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I think part of the reason these tournaments start with so few entries (Ante Holdem is usually a single table at 22:30 CET, growing to three tables in a rush around 23:00 CET) is they are not on the front window of the client until they are well underway. The question is whether shortening late reg would cause people to play fewer tournaments total, or cause them to get better value for money(in terms of "fun" or hands per entry or whatever metric is used) by playing different ones which have more time to go until they turn into a shove-fest.
It would also be nice to find a way to show more tournaments on the client homepage but people have banged on about that enough lately.
If making guarantees is the issue then how about using the limited space on the front page to show only (or by priority) late-regging tournaments that are yet to hit their guarantee? This would be good for Unibet in that players would be directed more towards overlaying tournaments which would then overlay less frequently, and IMHO it would be better for the players as the tournaments would play with stack sizes more consistent with the amount of time they take to play, rather than committing 3 hours to play a "proper" tournament but find it turn into a shove fest 90 minutes in due to late regs.
Maybe the priority order should be:
1. Show tournaments in late reg yet to hit the GTD.
2. Show tournaments in late reg that have hit the GTD.
3. Show tournaments yet to start that are yet to hit the GTD
4. Show tournaments yet to start that have already hit the GTD.
That would be the minimum change from the situation now. Perhaps it would be even better with 2 and 3 reversed.
It would also be nice to find a way to show more tournaments on the client homepage but people have banged on about that enough lately.
If making guarantees is the issue then how about using the limited space on the front page to show only (or by priority) late-regging tournaments that are yet to hit their guarantee? This would be good for Unibet in that players would be directed more towards overlaying tournaments which would then overlay less frequently, and IMHO it would be better for the players as the tournaments would play with stack sizes more consistent with the amount of time they take to play, rather than committing 3 hours to play a "proper" tournament but find it turn into a shove fest 90 minutes in due to late regs.
Maybe the priority order should be:
1. Show tournaments in late reg yet to hit the GTD.
2. Show tournaments in late reg that have hit the GTD.
3. Show tournaments yet to start that are yet to hit the GTD
4. Show tournaments yet to start that have already hit the GTD.
That would be the minimum change from the situation now. Perhaps it would be even better with 2 and 3 reversed.
Me too, I hope
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again chipdumping http://imgur.com/a/8Xhbm
Fraud came back with:
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We have reviewed these players and found no conclusive evidence of chip dumping.
Seems that alias 6hgrtyuu played rather loosely against everybody.
Other alias's gameplay and winnings are OK.
Seems that alias 6hgrtyuu played rather loosely against everybody.
Other alias's gameplay and winnings are OK.
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An interesting "bug" I discovered recently, unfortunately I didn't take screenshots at the time and can't repeat myself for reasons which shall become clear.
I registered as a New User (from the UK) through the 2.0.7 software and it all went okay. When I went to log in for the first time a shape the size of the login box was stopping me from completing the "Build a profile" stuff you have to do when registering the first time and I had to login through the browser to complete this. Once this was done I was able to log back in through the client and all has been fine so far.
I registered as a New User (from the UK) through the 2.0.7 software and it all went okay. When I went to log in for the first time a shape the size of the login box was stopping me from completing the "Build a profile" stuff you have to do when registering the first time and I had to login through the browser to complete this. Once this was done I was able to log back in through the client and all has been fine so far.
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Two things about the software I think you should improve:
- The call/check button: white lettering in a yellow backgroud gets faded, hard to see and eye soring
- The bet amount font size should be bigger, why not put the bet/raise amount inside the raise button? That way could be larger and would take no more space at the table.
- The call/check button: white lettering in a yellow backgroud gets faded, hard to see and eye soring
- The bet amount font size should be bigger, why not put the bet/raise amount inside the raise button? That way could be larger and would take no more space at the table.
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Anyone playing cash games regularly here? im interested if anyone runs good on unibet. me and a couple of nmy friends all tend to run under ev and leaning towards breaking evan only winning with the bonuses. i know it might sound paranoia but not being able to see the hand histories makes me more paranoia towards these things.
If you think that you're being targeted for running under AIEV, then I think this post was moved into the wrong thread and you should look here.
In your case, your last contact to regular support was on the 15th. And the transcript is all in Danish. Your account was closed on the 15th and your balance was paid out to your Skrill account on the same day.
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few things about client first.
Overall layout is better, but player names are hard to see if tables are smaller.
I would like as well that it would be highlighted better when you are running out of time on your turn. I'm getting a lot more global sitouts with only 6 tabling. With old client there were no problems with 12.
Overall layout is better, but player names are hard to see if tables are smaller.
I would like as well that it would be highlighted better when you are running out of time on your turn. I'm getting a lot more global sitouts with only 6 tabling. With old client there were no problems with 12.
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I just started clearing 150e bonus and I have 500e bonuses queued + I will hit one more 500e bonus from challenges this week. So basicly I have 1000e queued and quarter ends as well which means I won't ever catch up. Is it possible to change at least worth of 500e bonuses into 5x50nl and 5x50plo tickets?
Also, could you post a screenshot of the latter problem please?
If you have any refund requests, please talk to regular support.
Sure, done.
12-22-2016
, 07:25 AM
12-22-2016
, 07:31 AM
One of them is Spasiba
12-22-2016
, 07:46 AM
Hello Andrew,
maybe this question was asked before so I'm sorry for duplicating:
Is there any way to get back and run the "old" Unibet AdobeAir based software (the one that was running very stable before 1st December 2016) ?
I mean, can or could you do some backdoor to run both of them (not at the same time obviously) until the new version is completely bug free?
Or is the AdobeAir based version dead for good and never back?
Cheers!
P.S. I am a loyal Unibet player, pity we did not meet at UO Bucharest for a beer.
maybe this question was asked before so I'm sorry for duplicating:
Is there any way to get back and run the "old" Unibet AdobeAir based software (the one that was running very stable before 1st December 2016) ?
I mean, can or could you do some backdoor to run both of them (not at the same time obviously) until the new version is completely bug free?
Or is the AdobeAir based version dead for good and never back?
Cheers!
P.S. I am a loyal Unibet player, pity we did not meet at UO Bucharest for a beer.