I am mostly happy to report....and I'm sure regular readers of this forum will be happy to be done with my posts.....that today, believe it or not, I received most of my cash out to my Skrill account!
For those of who don't know my situation, although I've been posting here almost daily for 2 months now, here's what happened.
I live in Canada.
Submitted cash out request on July 18 (my first cash out) for 7k to my Skrill account.
Waited 40 days, with endless emails to Support, Shane, and anyone who would listen, and then got notice from Lock that my funds were back in my account due to an "inputting error".
Immediately resubmitted my cash out request and now 16 days later (56 days in total), I have "MOST" of my funds.
I say "MOST" because what arrived was $6633.23 CDN. After doing the currency conversion, I'm $191.60 CDN short.
So this morning I emailed Support about the shortfall and go this response:
Hello XXXX,
Thank you for your email.
Many US banks and card issuers now add fees for foreign transactions. This means that any service
or product that you purchase from a company which is based outside of the United States will incur
a foreign transaction fee. We can assure you (and so will your card issuer) that this extra charge
is a fee added by the bank and not by Cake Poker or the processor.
Hope this helps,
If you have any further queries please do not hesitate to contact us.
Kind regards,
Jake
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
It was nice that they responded almost immediately but the reply makes no sense to me. No bank or card issuer, US or Canadian, has had anything to do with the deposit to my Skrill account. It went directly from Lock to JDB Services to Skrill. I want to know who charged what fee and for what.
My inquiry has now been sent to the black hole known as
"Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience"