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Old 09-12-2012, 04:50 PM   #226
cazj88
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Re: [Non-US-Players] Cashout tracking and discussion thread

8k neteller cashout

requested aug 21
received sep 12
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Old 09-12-2012, 05:59 PM   #227
2orange
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Re: [Non-US-Players] Cashout tracking and discussion thread

cashout to neteller took me 7 days, just recieved it
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Old 09-13-2012, 03:16 AM   #228
big man on campus
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7 days or 7 working days?
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Old 09-13-2012, 04:26 AM   #229
nikelin
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Re: [Non-US-Players] Cashout tracking and discussion thread

cashout to SKRILL 9/4,
recieved it 9/9

Last edited by nikelin; 09-13-2012 at 04:33 AM.
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Old 09-13-2012, 05:58 AM   #230
2orange
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by big man on campus View Post
7 days or 7 working days?
7 working days
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Old 09-13-2012, 06:40 AM   #231
MakeItRain
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by nikelin View Post
cashout to SKRILL 9/4,
recieved it 9/9
You made the same exact post in the cake thread, which site did you actually cash out of? Or you did both on the same exact day and received them at the same exact time, which seems unlikely.
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Old 09-13-2012, 01:11 PM   #232
Discipline123
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Re: [Non-US-Players] Cashout tracking and discussion thread

I am mostly happy to report....and I'm sure regular readers of this forum will be happy to be done with my posts.....that today, believe it or not, I received most of my cash out to my Skrill account!

For those of who don't know my situation, although I've been posting here almost daily for 2 months now, here's what happened.

I live in Canada.

Submitted cash out request on July 18 (my first cash out) for 7k to my Skrill account.

Waited 40 days, with endless emails to Support, Shane, and anyone who would listen, and then got notice from Lock that my funds were back in my account due to an "inputting error".

Immediately resubmitted my cash out request and now 16 days later (56 days in total), I have "MOST" of my funds.

I say "MOST" because what arrived was $6633.23 CDN. After doing the currency conversion, I'm $191.60 CDN short.

So this morning I emailed Support about the shortfall and go this response:

Hello XXXX,

Thank you for your email.

Many US banks and card issuers now add fees for foreign transactions. This means that any service
or product that you purchase from a company which is based outside of the United States will incur
a foreign transaction fee. We can assure you (and so will your card issuer) that this extra charge
is a fee added by the bank and not by Cake Poker or the processor.

Hope this helps,
If you have any further queries please do not hesitate to contact us.

Kind regards,

Jake
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu




It was nice that they responded almost immediately but the reply makes no sense to me. No bank or card issuer, US or Canadian, has had anything to do with the deposit to my Skrill account. It went directly from Lock to JDB Services to Skrill. I want to know who charged what fee and for what.

My inquiry has now been sent to the black hole known as "Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience"
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Old 09-13-2012, 02:15 PM   #233
ONETIME13
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Re: [Non-US-Players] Cashout tracking and discussion thread

Good for you! Don't spend it all in one place
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Old 09-13-2012, 04:12 PM   #234
MakeItRain
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Discipline123 View Post
I am mostly happy to report....and I'm sure regular readers of this forum will be happy to be done with my posts.....that today, believe it or not, I received most of my cash out to my Skrill account!

For those of who don't know my situation, although I've been posting here almost daily for 2 months now, here's what happened.

I live in Canada.

Submitted cash out request on July 18 (my first cash out) for 7k to my Skrill account.

Waited 40 days, with endless emails to Support, Shane, and anyone who would listen, and then got notice from Lock that my funds were back in my account due to an "inputting error".

Immediately resubmitted my cash out request and now 16 days later (56 days in total), I have "MOST" of my funds.

I say "MOST" because what arrived was $6633.23 CDN. After doing the currency conversion, I'm $191.60 CDN short.

So this morning I emailed Support about the shortfall and go this response:

Hello XXXX,

Thank you for your email.

Many US banks and card issuers now add fees for foreign transactions. This means that any service
or product that you purchase from a company which is based outside of the United States will incur
a foreign transaction fee. We can assure you (and so will your card issuer) that this extra charge
is a fee added by the bank and not by Cake Poker or the processor.

Hope this helps,
If you have any further queries please do not hesitate to contact us.

Kind regards,

Jake
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu




It was nice that they responded almost immediately but the reply makes no sense to me. No bank or card issuer, US or Canadian, has had anything to do with the deposit to my Skrill account. It went directly from Lock to JDB Services to Skrill. I want to know who charged what fee and for what.

My inquiry has now been sent to the black hole known as "Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience"
Skill will charge you a fee to convert the currency, that's why you are a little short. The oh wy around this is to become a VIP on skrill which you should email them about.
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Old 09-13-2012, 04:57 PM   #235
Press Gang
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Re: [Non-US-Players] Cashout tracking and discussion thread

skrill applies a fee of 2.75 % for currency conversion

lock doesnt see any of this

glad you got your money tho!
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Old 09-13-2012, 05:06 PM   #236
Discipline123
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Press Gang View Post
skrill applies a fee of 2.75 % for currency conversion

lock doesnt see any of this

glad you got your money tho!

Thanks! I sent a email to Skrill asking about that and I'm still waiting for a reply but if that's the case, that would explain it.

Cheers.
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Old 09-15-2012, 03:30 AM   #237
Pro Playa
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Discipline123 View Post
Thanks! I sent a email to Skrill asking about that and I'm still waiting for a reply but if that's the case, that would explain it.

Cheers.
First off, congrats on getting it....can't imagine waiting almost 2 months ffs

Seems like your LOCK account currency is different than your SKRILL account currency?

Mine are both USD and I've never seen any fees, since there is no conversion.
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Old 09-15-2012, 09:57 AM   #238
deanwinchester
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Re: [Non-US-Players] Cashout tracking and discussion thread



why?

I am very angry.
When are you going to get my money?
I would like to receive the correct answer to the Lock poker.
Get my money being?
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Old 09-16-2012, 02:20 PM   #239
nikinblinds
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Re: [Non-US-Players] Cashout tracking and discussion thread

its a common theme, they are taking way too long for cashouts and it has had a huge knockon effect. They have been in the process of changing processors now for over 2 months, everything taking absurd lengths of time. Traffic at mid/hs is down massively because ppl have the right to be insanely pissed off at this theft of their money.

A real shame, lock were making real progress tbh and were in a great position to lockup their market share.
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Old 09-19-2012, 01:35 AM   #240
deanwinchester
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Re: [Non-US-Players] Cashout tracking and discussion thread

-------------------------------------------------------------
2012/9/18 Lock Poker Support <support@lockpoker.com>
__________________________________
Please type your reply at the top of the email...
Quinn
SEP 17, 2012 | 07:32PM EDT
Hi

I' happy to see that your withdrawal has approved.
All my best,

Quinn

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
For your reference this is Case #: 145956
[[13a30541a04e1081c65ae3be964b05f4a21964ab-62558793]]
----------------------------------------------------------------
what ?? not yet show up my bank in my neteller account


2 day ago

not yet my money.



lock poker!!!!! wtf?

be careful other player

I am very angry.
I am very angry.
I am very angry.
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Old 09-20-2012, 04:22 PM   #241
Bushaltefolie
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Re: [Non-US-Players] Cashout tracking and discussion thread

Requested: 9/8 Skrill 2K

Still nothing...

Anyone received something lately?
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Old 09-20-2012, 04:32 PM   #242
JadeLane
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Bushaltefolie View Post
Requested: 9/8 Skrill 2K

Still nothing...

Anyone received something lately?
Got a buddy here that requested 9/3, still nothing
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Old 09-20-2012, 04:52 PM   #243
MakeItRain
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Re: [Non-US-Players] Cashout tracking and discussion thread

Requested via skrill on 9/9, still nothing either.

I chatted with support they assured me it would be AT MOST 7 business days. And told me if it's not here by today to email support. So I did that and I'm waiting for their response.
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Old 09-21-2012, 01:56 AM   #244
nikinblinds
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Re: [Non-US-Players] Cashout tracking and discussion thread

payyyyyyyyyyyyyyyyyyy meeeeeeeeeeeeeeeeeeeeeeeeeeee ffs
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Old 09-21-2012, 07:47 AM   #245
ikualizer
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Re: [Non-US-Players] Cashout tracking and discussion thread

Asked for a cashout into Neteller on Sep. 01st.

So far nothing.

Since they gave me na 7-14 working days Window to e-wallet withdraws, and since yesterday completed the 14th working day I email Lock Poker support.

Another copy paste standard response received.

"...being treated as our highest priority right now and we are hoping you will not be waiting much longer."
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Old 09-21-2012, 08:17 PM   #246
big man on campus
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Re: [Non-US-Players] Cashout tracking and discussion thread

sigh this isnt looking good i requested a withdrawl on the 10th of sept to neteller still nothing
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Old 09-22-2012, 08:14 AM   #247
deanwinchester
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Bushaltefolie View Post
Requested: 9/8 Skrill 2K

Still nothing...

Anyone received something lately?

me to.... requested : 8/30 and pending 9/6
but
not money ....
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Old 09-23-2012, 01:34 PM   #248
big man on campus
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Re: [Non-US-Players] Cashout tracking and discussion thread

Has anyone recieved money recently?
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Old 09-23-2012, 04:04 PM   #249
Yoshin
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Re: [Non-US-Players] Cashout tracking and discussion thread

Same question.
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Old 09-23-2012, 05:28 PM   #250
MakeItRain
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by big man on campus View Post
Has anyone recieved money recently?
Today is day 14 of waiting for me, but it seems like there are others who have been waiting much longer...
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