Quote:
Originally Posted by Baobhan-Sith
Don't most of the rooms (maybe all) have this article in their T&C?
Yes, I think most of them do. But Cereus is the only site to use it with such impunity.
Quote:
Originally Posted by Baobhan-Sith
Some reasonable evidence?
Is that supposed to mean there's been no reasonable evidence so far? LOL.
OK, I think I've typed this out a few times already, but I can never seem to find one of those posts when I want them. So here we go again.
I stopped playing on Cereus before the whole cheating scandal. They had terrible CS, and had made a habit of changing their bonus terms retroactively, which, BTW, is much worse than your description of "cancelling a bonus gift". People make deposits there on the understanding that, in return, they receive a bonus with certain terms and conditions. For a site to turn around afterwards and change those terms and conditions and apply them to a bonus they already gave, is extremely scummy IMO. They did this a couple of times pre-scandal, changing the clearance rates.
Then there was the cheating scandal. The one where they actually left a vulnerability in their software so that certain logins could see hole cards during play, something that is not needed and never should have been possible. Then they did everything they could to sweep it under the rug. Then when the evidence had finally piled up so high that they couldn't deny it any longer, they finally started sending out refunds. My understanding is that to this day, there are still people who claim they are owed money and that Cereus has never come clean with all the superuser account names.
But what really irks me about it all is how they've handled themselves since the scandal. If it were my company, and I was caught up in a nightmare scenario like that, I'd be bending over backwards to show how I was going to change things. Cereus never has IMO. Some people say their CS is good now; I'm not sure if that's just sample size or if it's really true. Some of their actions make me wonder.
So, what did they get up to last year?
- Changing their bonus deductions from rake (for those who have rakeback) to 50%, but taking it from the affiliates' commissions rather than from the rake like every other site does, resulting in an effective rake deduction of more than 100%. Of course none of the players or affiliates knew anything about this, and when confronted, Cereus changed things so they would instead deduct 100% from the MGR. When players ask about the change, all Cereus' CS tells them is that it was made at the affiliates' request, with no further explanation. This leaves players wondering why their affiliates would request greater deductions.
- Changing their system so antes no longer count as contributions for the purposes of point accumulation. Of course they don't give any advance warning of this change, and it applies to outstanding bonuses.
- Retroactively changing everyone's bonuses from non-expiring to 90 days. And not 90 days from the change, but 90 days from whenever they deposited for the bonus under the condition that it wouldn't have an expiry date. And, not that it would make a difference, but once again, no one is told. So players log on one day to find that hundreds or even thousands of dollars in bonuses they had pending are suddenly gone.
- A month later, they changed the bonus terms again, retroactively, to 60 days.
The good? Excellent cashouts. Apparently they have soft players. That's about it IMO. Now I can can see how that might be enough for some American players. They don't have a lot of choices, so while I wouldn't recommend it, I can understand to a certain extent why they might hold their nose and give it a go. But if you're like OP, and you're going to be looking over your shoulder all the time wondering if you're getting cheated, don't play there.
And if you're not American, there is
no excuse to be playing there. Cereusly.