Quote:
Originally Posted by Jondabar
Sky's response when I contacted them last night about alleged cheats playing in the DTD game....
Jonathan Greetham: surely an alleged cheat should be banned until the investigation has been completed for safety?
Waseem S: The poker can not ban any customer until guilty. We have to wait for the outcome of the investigation first.
I do know of one player who as soon as he was moved to one of the alleged players tables announced that they would not play another hand, contacted Sky and were reimbursed for the game.
I was the player that as soon as one of the two players joined my table refused to play hands, i also ask him why he thought it was ok to still be playing after placing himself on "self exclusion" for the whole of April on one of his many apologies/admittances/i was stitched up posts.
Here's my chat with sky's CS team:
Danielle: Hi, you're through to Danielle.
Robert Tarn: hi danielle
Danielle: Hi Robert
Danielle:
Unfortunately as you haven’t responded in the last 2 minutes we are shortly going to have to terminate this chat. If you'd like to continue the session please respond now otherwise it will end in 30 seconds. If you're away from your computer and your question is still to be answered please submit another chat. We apologise for any inconvenience.
Robert Tarn: hi
Danielle: Hi
Robert Tarn: u havent responded to my query
Danielle: Can i please take your user ID
Robert Tarn: *
Danielle: Can I take your mother's maiden name and the first line of your address please?
Robert Tarn: *****
Danielle: thanks
Danielle: I will just look into this for you
Robert Tarn: hitman_rv is his table name, ** is his actual name i can provde links to his admittances if needed
Danielle: thanks for waiting Robert
Robert Tarn: ok
Danielle: I have just been speaking with our security team
Robert Tarn: yes
Danielle: Can you please confirm which tournament which you are going to be playing in
Robert Tarn: its already started its the £150 DTD 2
Danielle: Ok, I will put a note on your account. When the game finishes please come back to us and we will be able to refund the stake providing there is no game play
Robert Tarn: theres was game play at the start but not from the moment he joined the table
Robert Tarn: every hand has been folded and i announced in the chat that i would play no further part
Robert Tarn: may i ask why is he still able to play after admitting it so publicly?
Danielle: This is something that our poker team are aware of Robert and this is currently under investigation
Robert Tarn: i understand that but surely both parties should be "suspended" pending the outcome
Danielle: I am sorry but I cannot discuss his account with you Robert, but can assure you that this is been investigated
Robert Tarn: i understand, thankyou for your help in this matter, does the whole game have to be over or do i just need to be eliminated?
Danielle: we cannot remove you from the tournament so if you come to us one the game has finished we will be able to refund your buy in
Robert Tarn: ok thankyou
Danielle: No worries
Danielle: Is there anything else I can help you with
Robert Tarn: no thats all thankyou
Danielle: Ok, have a nice evening
Robert Tarn: thankyou, have a good night
Danielle: Thanks Robert, you too : )
The fact they are willing to give me a refund should tell you everything you need to know.