Quote:
Originally Posted by dapperandy
I made a small deposit on Ultimate Bet yesterday and played one of the mini-UBOCs. Now, today they sent me an email saying they have been trying to contact me to verify my account over the phone but I have no missed calls and they want me to call them to verify my account. I cannot login to my account until I verify.
Is this standard procedure for everyone who signs up and deposits on UB?
What info will they need from me to verify that it was me that opened the account and my account info is real?
Also, why doesn't Stars, FTP, Bodog, or Cake require the same thing?
I don't have many options as a Mac OS X PPC user. My laptop is a 2004 model so places that recently supported all Macs like FullTilt only support Intel Macs. So with that said my only options that I've seen is Pokerstars and UB.
Now, I can easily deposit money from my card to UB in like 5 secs. Pokerstars, I haven't deposited in a while since the only way is pretty much eChecks and I can't even do that or by mail.
Anyways, I had something very similar happen to me within the last few days. Probably the exact same thing as you actually. On Friday night I made a small deposit, played for a couple of hours, built up my bankroll, played a $10 tourney and was later able to release the first $5 of my 111% bonus. After a while I quit for the night. Yesterday around early afternoon, I can't log onto UB anymore. When I try it says something to the effect of "Your account is temporarily unavailable. Please contact the security department by email or live chat." OK, fine let's see what's the problem. Basically my account is frozen because I played long enough to release $5 and we've had no previous problems before? OK. I have to get some answers.
I click the prompt with the woman with headphones on and after a minute or so start chatting with a rep. I get the pre-canned apology and they tell me they need a list of bull****. I then go on about my account issues and the fact we've had no problems whatsoever before and as soon as they have to pay
me a fraction of my bonus dollars, all these red flags about my account security suddenly pop up. Later with one guy on the phone after repeating my problem for about the 3rd time, completely ignoring my last statement in the most driest snottiest tone, "Um yes." *pause* "What is your city of birth?" I'm thinking dude are you serious? You could've asked me that earlier but whatever. I play his game and after all that stuff he tells me I need to contact financial security. I ask him to transfer me and he says I have to email them. I'm thinking I already did that and the same copy and pasted email response tweaked here and there is all I'm gonna get. Again. But with a different persons name at the end of the email.
1.) To first clarify, my card was issued from my home state with that address and I live in California. The address I have on UB is my California address and not my home state. I figure this is going to be the main reason why they contacted me but why really? I've been with UB for maybe 5-6 months now and have used the exact same card for numerous deposits without
any problems whatsoever. No emails from them, nothing. I haven't made any withdrawls yet which I hear is a pain. All of a sudden when a measly $5 of my bonus dollars gets released they now want my life story in documents to certify I'm the card user for security purposes? Please. If things are so questionable, why don't you put the money back on the card? There hasn't been any disputes made on the card account from the owner (me), which I'm sure if it wasn't mine there would've been months ago. But you know they'd never put the money back, just someone in the security department saw a couple bonus bucks got released and even though the name on the UB account and the card match, proof of ownership has been sent, we still "have to review this matter". I'm not a high roller. I probably deposit about $10 twice a week. Sometimes I don't.
2.) They want me to send a bank statement, utility bills, ID and an image of the debit card front and back. I'm thinking WTF. I scanned and emailed that **** early yesterday (Sunday) and they say we'll have someone review your documents and will get back to me in an hour. That was hours ago. That stuff I listed is probably the same stuff you have to send them. Since Saturday, I have corresponded by live chat with exactly 4 people and one by phone who haven't done a damn thing but get on my nerves. I gave them what they wanted and haven't heard from them since.
At this point I'm pissed, been so since they froze my account for random some bull****. It just bugs me that I've done absolutely nothing wrong but have given them my money and personal info and am getting the runaround and put through the ringer. I've gone onto Pokerstars and messed around with some freerolls in the meantime. Still haven't heard from those people and it's early morning over here. As soon as things get sorted out, I'm done depositing on UB and am thinking about permanently moving my business over to Pokerstars. I'll send PS a Western Union or something. The fact that UB makes it so easy to deposit by Visa while Visa has blocked pretty much everyone else from accepting American Visa cards has me thinking something else is sketchy about UB aside from their past scandals.
