Let me give background. I have been trying to get funds to clear a neg balance of -70 for over 4 months. I had an echeck that my bank rejected through no fault of my own. Simply because of all the new rules.

As a matter of fact PS would not even allow my region to even attempt an echeck for a while.

Every couple of days I would go to PS to see if the ECHECK would become avaliable, and finally 11 days ago it did.

The only problem is, they made me wait 10 days to use the money. I of course had no problem with that, I just wanted to clear my neg balance. So I deposited 100 dollars.

Meanwhile, yesterday the 10 days just passed and I check my bank account and I dont see the -100 come out of my BA, but I go to PS and I have a 100 credit.

Why in the world would they make someone wait 10 days if they are going to credit your account anyway even if the bank did not accept the ECHECK?


So now I have a 100 credit at PS that I am free to play with that has not cleared my bank after a 10 day waiting period.

I tried to explain this to PS but all I get is auto replys.


I will post all the emails in the order that I sent them with my emals in bold.


My 1st email:

Must read what I have to say carefully.

I have been trying to get ECheck through PS for months, because a while back your payment processor got rejected by my bank.

After several failed attempts it got to where I was not even able to attempt an echeck.

Finally 10 days ago I was allowed to to attempt an echeck as long as I waited 10 days for clearance.

Well the 10 days has past and PS has credited my pokerstars balance. I went from -70 to +30 because of a 100 deposit.

But here is the problem. The money you credited me has still not hit my bank account.
I dont want to play with this money that you credited me today only to find out a month from now that it did not clear and then I would be even more in the negitive.

I was just wondering why did you credit my account 10 days after my echeck deposit even though this did not even reach my bank yet?

I thought that was the whole purpose of making me wait 10 days, so we could see if the bank accepts it.

Is there something about this deposit that I dont know?

Thanks.
Im not going to play with this money until I know that my bank accepted it.



Here is there response that had nothing to do with what I emailed them about:



Thanks for your email.

Regarding your previous email we would like to tell a bit more about Instant eChecks deposits.

There are two clearing periods for Instant eChecks deposits:

1. How long it takes for your bank to debit the funds from your bank account.

2. How long it takes our system to clear the funds. Instant eChecks deposits are cleared after a period of 10 calendar days from the date of your deposit even if the funds are taken from your bank account before or after this period.

We do not have a time frame of when the funds will be taken from your bank account; this may happen at any time after you make your Instant eChecks deposit.

This is stated in our Terms and Conditions page:

http://www.pokerstars.com/poker/real...echecks/terms/

Because of this, we recommend you keep enough funds on your bank account until the funds are taken.

We appreciate your patience.

Please let us know if you have any other questions and thanks for playing at PokerStars.

Regards,

Marco R
PokerStars Support Team



As you can see this had nothing to do with what I was asking them.


Here was my response to that email:

But I already waited the 10 days, and you already credited my account.
I dont think you read my origanal email closely.

I have the ability to play with the funds now.
My worry is, playing with this money only to find out later that my bank rejected this deposit.

I had a negitive balance to start with because of this, and I dont want it to get more negitive.

Even after the 10 day waiting period, the money has not been pulled from my bank.
I am just wondering why PS approved my deposit 10 days later if PS does not even have the money yet.

Isnt that the whole point of the 10 day waiting period? To see if my bank accepts it?



Then I got another email that also has nothing to do with what I asked them.
This is pathetic. They cant even answer a simple question. Here it is:

Thank you for your email.
>
> Since a previous eChecks deposit was not honored by your bank, all uncleared
> and future deposits made via eChecks will need to clear before the funds are
> available for use in your PokerStars account.
>
> To view the status of when your future eChecks deposits will be credited to
> your account, just click on the 'Uncleared Deposits' link that will be shown
> in the PokerStars Cashier after you make any future eChecks deposits.
>
> eChecks deposits are cleared after a period of 10 calendar days from the
> date of your deposit even if the funds were withdrawn from your bank account
> before or after this period.
>
> When all eChecks deposits you made prior to receiving a return have cleared
> and your eChecks returns have been paid in full, other deposit methods will
> not be affected by these restrictions.
>
> If a return is repaid via eChecks, this new eChecks deposit must clear
> before you are able to play at PokerStars again.
>
> We are sorry for the inconveniences this may cause you.
>
> Regards,
>
> Shweta
> PokerStars Payment Services






Finally I just sent them this one:


You people need to read what I write and quit auto responding . As I said you already credited my account . The problem is my bank has not accepted it Yet. You made me wait 10 days for the purpose of seeing if it would clear, and for some reason you made the money available even though my bank has not accepted it yet . I don't want to play with this money unless I know my bank will accept it. Otherwise my account will get even more negative.



I have not heard from them since the last one.

My point is, why would they make me wait 10 days for a deposit to clear, then 10 days later put the money in my PS account if my bank has not even accepted it yet?

Just don't play with it until it clears. This has always been my practice, and it's a really easy way of not getting into trouble.

Seems as if the OP is in a different boat from most, he said his bank rejected the deposit, not that it simply wasn't processed due to the processor 'issues' most of us had. Sounds like his bank might be rejecting again.

Well I am not an expert on this. I could be processor issues.
All I know is that the -100 that PS credited to my account after the 10 day waiting period has still not hit my BA.

Not disputing you chop, just saying that it may be something specific to your bank and not the systemic problem a lot of people have had in the past few months.

Update 20 days later.

PS informed me today that my deposit did not go thru.

So now I am -100 instead of -70 because I played with the extra 30 that overroad what I owed.

I tried to tell them that the money did not hit my bank even after the 10 day waiting period. I still have no clue what the 10 day waiting period was for if they were going to clear me even though it did not clear the bank.

Online poker in the USA is on its last legs.

Sorry to hear about your further problems chop... Personally, I've made 2 deposits with PS this month, one to play a Sunday Major and one to take advantage of the Reload promo... both have hit my bank and that within 3 days of the depos.

Sorry to hear about your problems OP.


Stars E-checks deposits and withdrawals have cleared in about 2 business days for me. I live in California and use a credit union.

Why doesn't Stars allow for wire deposits? You can't send a wire without the funds in your bank to cover it, and a wire is extremely quick in terms of how fast they receive the money.
echecks are a joke right now. I'm very curious why this isn't a deposit option.

Don't they already offer WU?

Wires are not cheap...Multiple banks(intermediary banks) will charge fees on a single wire transfer...Not practical for small deposits...

My guess is due to the fees.

Most international wires are going to be $25+ at most banks.

They cant find a proccessor willing and able to accept wires from the us for internet gaming.

I'm sure the fees play into it -- its really not a viable option unless youre depositing 500+, but the main reason is probably legalities. Im sure canada and europe have wires available.