Now, during the pandemy, the poker sites and especially Pokerstars are making huge piles of money.
At the same time, many players like myself are constantly suffering from disconnection while in the game and a month already they don't do what is necessary to fix those issues.
I have lost several SNGs and MTTs for that reason and wrote to them number of emails and tweets but didnt get even a single response.
At the video I have recorded my screen during a tournament when it is clear that I have 100% connection to the servers but my actions do not reach them and I am sadly sitting out.
I consider their lack of reaction (and refunding) very embarrassing and disrespectful to the players who spend their money in PS.
Do you have the same experience and what do you do with it?
I will call tomorrow the national authority that gave Pokerstars a licence for Romania and see if they are aware of the situation and if they have any kind of answers from them. Will keep you in touch.
Dont get the trolls here.
As consumers we have all the right to complain against a poor and expensive service.
Pokerstars more than tripled the collected rake during this months and are responding poorly with server/connection quality (im also suffering from that) and with the costumer support.
So yes, we, as costumers have all right to complain and 2+2 is a good place to do that.
One of the bests, maybe.
And maybe, they could feel motivated to do something if more people present the same complain (as I do).
And before some funny boy come and say: "We have being complaining about the new rakeback struture for years and they do nothing".
Thats a different category of issue with the company.
And that was during a constantly downswing on the player pool.
Now the pool is growing and we should expect them to try harder to keep the new players joinning the site.
As consumers we have all the right to complain against a poor and expensive service.
...
Now the pool is growing and we should expect them to try harder to keep the new players joinning the site.
Pivo80,i have the same issues,but you did something wrong here.When you open network connection status tab from help,you should press "advanced" and start trace the IP.You will see that every time you will experience lag,the US Coast IP will drop to 60% and that's the only IP that will lose connection.I did this experiment for an entire day and see that thing.You probably have lost connection during timeframe 16.30-23.30 EET(Romania Time)
Today opened the client,saw that it took almost 1minute to open credentials,took another 30 sec for second way login and another 1minute to open a tournament lobby and i decided to just close the client and do something else.It just doesnt worth for the level of sanity.
Dont get the trolls here.
As consumers we have all the right to complain against a poor and expensive service.
Pokerstars more than tripled the collected rake during this months and are responding poorly with server/connection quality (im also suffering from that) and with the costumer support.
So yes, we, as costumers have all right to complain and 2+2 is a good place to do that.
One of the bests, maybe.
And maybe, they could feel motivated to do something if more people present the same complain (as I do).
And before some funny boy come and say: "We have being complaining about the new rakeback struture for years and they do nothing".
Thats a different category of issue with the company.
And that was during a constantly downswing on the player pool.
Now the pool is growing and we should expect them to try harder to keep the new players joinning the site.
Dont get the trolls here.
As consumers we have all the right to complain against a poor and expensive service.
And I don't get why you're talking about trolls in this particular thread, because there have been zero so far. Unless you're calling someone a troll for suggesting not playing there in response to a question about how to punish them. Because while you certainly can complain, and no one is suggesting that you shouldn't, the only 100% effective way of punishing any poker site is by taking your business elsewhere.
Quote:
Originally Posted by Pivo80
I will also write to the national gambling authority in Bulgaria tomorrow after I talk with a lawyer.
It is already beyond any limits of patience.
Just don't spend any money doing so, because that's money thrown away IMO. Unless you're just looking to spend some money to make their life difficult, on principle alone.
Seems like stars gonna update soon so called ( tournament are not available as we are curently performing a reoutine operation of maintance will beb ack shortly. thank you for your patience
Maybeeeeee This time its not gonna be worst
Last time i did hope its gonna be better it was aids but i guess hope it is for losers
Im so tired of losing so many things because of this lag..if i had more options in my country i would def snap call out from stars
The lag did start early today so gg plans
Last night they made a update and like everyupdate its worst
Was laggin at 200k than at 120k than at 60k and now at 40k
I consider their lack of reaction (and refunding) very embarrassing and disrespectful to the players who spend their money in PS.
PokerStars used to be very generous and reasonable in providing refunds for such things.
Some time after I stopped working for the company, a PokerStars staff member told me of the analysis he did on refunds for disconnections, and found that it was unprofitable for them to do so (especially with people from Mongolia). I guess that because it isn't directly profitable, it has been cut.
It's one thing to refund for disconnections because of the player's own connection problems, whole other thing for the incredible problems pokerstars client is having for all of us. Even more absurd that we don't even get answers anymore, for weeks and weeks to the request to compensate us because of their own mess and incompetence.
PokerStars used to be very generous and reasonable in providing refunds for such things.
Some time after I stopped working for the company, a PokerStars staff member told me of the analysis he did on refunds for disconnections, and found that it was unprofitable for them to do so (especially with people from Mongolia). I guess that because it isn't directly profitable, it has been cut.
Last night I was playing 2 tables of HU omaha cash. One at $0.25-$0.5 and one table at $0.5-$1 when the software frozen at that tables. The last hand winnings of each table was not credited to my account yet. They've just credited the funds before that last hand happened. I made a picture of that last hands . I am afraid their software did not recorded that hands.I already sent an email to them but I don't want to wait for weeks to get that funds back.it is around 100euro in question. Josem,What is your recommendation for this specific case?
Hello Josem
How can we force pokerstars hand to act on this problem
They act like CCP dodge/hiding/lying all day
They told me my pc its at fault ( ok was not the best)
I invest 2k euro because of them to find out that the problem its not at me
THe soft lags more and more with this updates and shyt
Than they blame the internet/speedbecause they dont have any issues https://prnt.sc/s4m0am
The soft cracked when i had 18+tables mtts 22-530$ +sngs with 0 answers and refunds
People with 1gb/s cannot play poker
Its verry upseting having no option
They blocked the chat for people that made complains in the chat because of the lag
They dont even open the emails we send
Last edited by MalakasBox; 04-23-2020 at 07:43 AM.
The lack of comms from PS is particularly insulting, and says more about the company than the tech issues themselves. Tech issues happen.
I agree. I can forgive problems with the software or servers, but at least write a serious statement where details are given about the problem and how they are going to fix it. It is about respect for the players/customers, which seems to be lacking these days.
From my POV it looks like the owners of PS don`t give a crap, and prefer to let the players and their (reportedly) undermanned staff deal with the consequences while they cash in the rake.
When it lags with 40-60,000 players online, the servers are clearly busted. As a fish when it comes to IT I ask, would a change of servers be possible in the short run? Or is it not that easy? Perhaps ruinously expensive? I do not know, which is why I ask. It just looks like they don`t care.
This happend because they are some cheap mothrs and invest in poor everything last few years
And when the comeback of a ton of players came back their software crack
They invest in the coronagraphics wich dont help at all
Coronagraphics looks like a beta at minnium
As a fish when it comes to IT I ask, would a change of servers be possible in the short run? Or is it not that easy? Perhaps ruinously expensive? I do not know, which is why I ask. It just looks like they don`t care.
If the issue really is hardware-related (ie servers) then I can't imagine it being too hard to fix, nor being very expensive at all, especially considering the revenue lost when their games freeze up.
Tbh given that last night for example the games simply came to a halt, I find it very hard to imagine that fixing these issues isn't their absolute number one priority at the moment.
Not because they "care" about their customers, but because they're losing a ton of money every time the games slow down or, even worse, stop.
Josem,What is your recommendation for this specific case?
Quote:
Originally Posted by MalakasBox
Hello Josem
How can we force pokerstars hand to act on this problem
You both claim to have a dispute with a company.
You should try to resolve it with that company.
To quote from another post I just made:
Quote:
Originally Posted by Josem
Be open and honest. If the site refuses to accept your point of view, then you should take your money and leave. You wouldn't accept your dry cleaner or a restaurant (remember those?) holding your money hostage because you thought they mistakenly accused you of cheating them, so why would you let an online gambling operator do the same?
If a restaurant treated you badly over a $20 meal, you'd give it a bad review on Yelp/Google/Facebook/whatever and never eat there again. If an online poker company treated you badly over 60-thousand-freaking-dollars, you should do at least the same! Why would you want to play at a site which you claim mistakenly alleged you were a cheater and held your $60k hostage?
If the site wrongly confiscated your money, then you should raise it with the appropriate regulator and/or court system. Companies can't take money off customers arbitrarily, that's not how the world works.
Most of us here are professional poker players, how do you just compare that to going to the next restaurant, i'm sure you understand things are a little bit more complex than that, especially for some game types.
