Quote:
Originally Posted by appajappa
I play multitable MTTs on Stars from Germany so the Panic Button is on my Tables too.
I have unintentionally MISCLICKED this thing THREE TIMES now over the course of a few Thousand MTTs. It is literally impossible to continuously dodge this stupid thing when the Screen is full with different Windows opening up, taking Focus etc.
By now i have lost an estimated 500$ due to this ridiculous flaw in Design. I got a "goodwill" refund - 16.50$. ONE of the many MTT Buyins i lost because of this ****.
Immediately after the Misclick I get logged out and receive 2 E-Mails - One informing me that my wish for a 24hr-Cooloff Period is granted claiming that it will be auto reenabled after those 24hrs - And a second Mail informing me, that my Account is now under review and prompting me to supply Infos on wether or not I have multiple Accounts and other generic Security/Game-Integrity Stuff.
After 24hrs pass i get another Mail that my Account is now ready to use. So i try to login but its not possible - "Your Account is Frozen - Contact Support ...." - "Well lets speak with Live Support then, right? Shouldnt take longer than a couple minutes clearing this up....." Well Bullshit since Live-Support is only available from your logged-in Account. Without currently valid Login you can write an E-Mail and thats it. To top it off the E-Mail Support takes roughly anywhere from 2 days to in some documented cases several Weeks. So i went from a Misclick based on shitty Design to a forced, unwanted 24hr Banperiod to an unknown amount of days waiting and begging some E-Mail Adress for Help. THREE. TIMES. WHAT. THE. ****.
And then they act like they have nothing to do with it and present a roughly 5-10% refund as act of customer appreciation and gratitude.
Literally the absolute worst experience with any kind of company i have ever had.
Quick follow up:
It took some time but I actually had my lost MTT buyins refunded and also the lost rakeback from my rakeback challenge - felt obligated to share.
