Sadly I have to bring this topic up. As many of you already know, in germany we have a "panic button" on every table and also in the lobby on every site we play.

And on Pokerstars as soon as we click the button, we imediately get logged out and banned for 24h, no matter how many tables we have open and without having to confirm our click in a pop up window.

So the biggest issue is that if one for example multi tables tournaments and accidently clicks the button, he automatically gets logged out and banned and is sit out and blinds out on all of his tables.
The panic button should prevent people from losing more money, but when you are already registred in a tournament you cant lose more money than you already have paid for the entrance.

So far Ive heard from 3 friends who are multi table tournament players that they accidently clicked on the button while switching or moving tables and lost hundreds of dollars because of that.

A recent example of such a missclick is "bluffpatrol_dre" who is a german streamer and accidently clicked on the button while being in the heads up of a 27$ tournament, while also having multiple other tables open. He lost ~$ 500-1000 because of that missclick.

The clip can be found here:
https://twitter.com/bluffpatrol/stat...36269595762689


Please help us germans to bring some attention to that issue.

just put a custom buttom over it with starscaption

You dont get the point.

Its not just "on random german" who has that problem. A lot of germans already accidently clicked on that button while playing.
Its impossible to prevent if you multi table a lot of tournaments multiple times a week. Especially because the button is directly next to the lobby button. One click on it and youre out of all tournaments.



And if you think we are "little babies" I want to see you playing 10h sessions under the stress trying not to click a button which instantly makes you sit out in all of your tournaments.

And stop randomly insulting people on the internet. If you dont like this thread than there are better ways to share your opinion than this.

Happened to me, too, today.

Just got ITM in the 55$ EPT Online Main event and was forced to watch myself get blindet out for about 50 min until Day 1 ended.

Obviously immediatly contacted Stars but i have rather negative expectations about their answer - if they answer at all.
The placement is just ridiculous with the button being exactly below maximizing/minimizing the window.

The problem might easily be solved by simply putting another
"Are you sure blabla?"-window before kicking one out.
German regulations are not forbidding such an extra window.

So please dear pokergod, show some mercy and make em change this incrediby shitty button.

This is actually quite amusing - in terms of how can Stars go wrong next?

Hope you all get a solution!

Your problem is with the government and not Pokerstars. They are simply following the laws put in place for them to be able to operate legally. I'm 100% with you this is stupid, and totally over the top - But it is regulation. When you have a panic button in a store, is there a confirmation code asking you to confirm whether you pressed the button on person? No. The idea behind this is simple, those that have a problem, press it, and can't have second thoughts (which would be a very real problem for problem gamblers).

My only suggestion would be allowing you to continue playing tournaments you are already registered in, since you can't lose any more money and are essentially free-rolling - However the major problem with this is when a company has reports of problem gambling, they must stop players playing immediately or risk there license. Same would go in any Las Vegas casino, if you've registered in the world series main event, go to the gamblers desk and say I've got a problem and I need help, please issue me with a 12 month ban, They would immediately be removed from the property, and I assure you they would simple blind away in the main event.

It's a tough situation, but it actually isn't a terrible idea - They just need to make the button more difficult too click. For example action has to be on the screen, and put it on the middle left (away from any other action buttons). The other thing too note is the fact I've yet to see someone make this mistake twice, common sense says its a tough lesson and I'd be shocked if the person didn't learn the first time to be more careful.

Edit: To be clear, regulations are forbidding the second pop up box - This has been confirmed already. It has to be a once click panic button. No way to undo the action.

Yup, ur right mocktail about the second window. Just read it elsewhere, too.

They need to create a slider button for poker tables, here is an example: https://medium.com/@anirudhsharma_94...t-c1b66b121f05

I am not complaining about the implementation of a panic button, but by how they did it.

1) I did not get any information about this at all at first. After a few days I got a popup at startup, but by then it was probably already too late.

2) It took me days to even realize there's a button at the tables as well. Why not make it bright red and at least position it far away from everything else people might want to click? For now I just moved some stats on top of that button so I can't hit it at all.

3) Let people at least finish their tournaments if they have already started and they are losing their buyin anyway. Or at least create a panic button that can not be misclicked.

I play multitable MTTs on Stars from Germany so the Panic Button is on my Tables too.

I have unintentionally MISCLICKED this thing THREE TIMES now over the course of a few Thousand MTTs. It is literally impossible to continuously dodge this stupid thing when the Screen is full with different Windows opening up, taking Focus etc.

By now i have lost an estimated 500$ due to this ridiculous flaw in Design. I got a "goodwill" refund - 16.50$. ONE of the many MTT Buyins i lost because of this ****.

Immediately after the Misclick I get logged out and receive 2 E-Mails - One informing me that my wish for a 24hr-Cooloff Period is granted claiming that it will be auto reenabled after those 24hrs - And a second Mail informing me, that my Account is now under review and prompting me to supply Infos on wether or not I have multiple Accounts and other generic Security/Game-Integrity Stuff.

After 24hrs pass i get another Mail that my Account is now ready to use. So i try to login but its not possible - "Your Account is Frozen - Contact Support ...." - "Well lets speak with Live Support then, right? Shouldnt take longer than a couple minutes clearing this up....." Well Bullshit since Live-Support is only available from your logged-in Account. Without currently valid Login you can write an E-Mail and thats it. To top it off the E-Mail Support takes roughly anywhere from 2 days to in some documented cases several Weeks. So i went from a Misclick based on shitty Design to a forced, unwanted 24hr Banperiod to an unknown amount of days waiting and begging some E-Mail Adress for Help. THREE. TIMES. WHAT. THE. ****.

And then they act like they have nothing to do with it and present a roughly 5-10% refund as act of customer appreciation and gratitude.

Literally the absolute worst experience with any kind of company i have ever had.

Sucks for all German players. Execution by Stars is so bad its laughable. Be interesting to know how restricted they are on this e.g. can they allow people to finish tournaments and to unreg them from ones not yet started? Should be easy to do. Can they put the panic option at the tables on a separate tab next to chat, notes, etc.?

Other sites that underlay the same rules let players finish the running Tournaments/Cashgamehands.

Other sites also have made it so the button can not be misclicked as on Stars. It is true that it has to be a "1-Click Activation" but Party f.e. has made it so you have to hover over the button with your Mouse without Clicking and then the real clickable Button appears on the other side of the window.

It is fact that Stars just ****ed this up badly and lets the Players pay the price...

That sucks so much from Stars. It's supposed to be a feature to protect players - so why do they ask people to send prove regarding double accounts and stuff? And you should at least be able to contact support by chat.

I hope your account is unfrozen again. Did you try moving some HM/PT stats on top of the panic button? Should prevent you from hitting it by accident (at least the one at the table)

The account review thing is some unchecked automatically generated nonsense. I got it after each of the 3 misclicks. First time i thought they were for real and provided detailed info, 2nd/3rd time just wrote that i already told them..
but that auto mechanism at the same time is what blocks the account even after the 24hrs have passed...really annoying

And no, sadly still frozen from my 3rd misclick. Really hope they get it done by tomorrow afternoon, if not i lose said rakeback challenge so even more money loss on top of the mtt buyins. I think thatd be my very last straw regarding PS.

So far i did not try to actively manipulate their panic button system and honestly i dont want to mess with that very much. Id rather have them supply a system that is adequate on its own, youd think they make enough from rake to have proper project management and tech capabilities for these things...

It is incredible to me that they don't bother to fix this. If a restaurant goofs up my online order costing me $3.72 I get better service than what Stars gives their customers paying literally hundreds per day. It is crazy that they want to make it more difficult for their own customers to pay +00 or more in rake in a day. There is a real incentive for them to fix this AND communicate with their customers..and really to suck up to them and provide gold-star service. Because some of them are worth thousands every year.
Their lack of service to really high-priced customers is just bizarre. They don't like money? They don't want your business? Huh?

i think if youre a highstakes reg youll get **** resolved more quickly as for example me, same as with streamers/influencers over social media.. but yea even a lowstakes grinder that puts in good volume will rake a pretty nice amount of money... guess they rely on the great mass of people who doesnt have these problems bc theyre just not from germany to suffice and kinda give a **** on the problem cases..

Surely the logical solution is once the panic button has been pressed that you are set to sit out next hand in cash games and unable to register any more tournaments. You would also like to think that a solution will be found, but that will require some dicks in suits accepting that they got it wrong and correcting it, so not likely.

for those that have a tracker: place some stats/button over the panic button to avoid accidental clicks. you are welcome

Pokerstars introduced the 24 h button which u click on and the account is 24 h locked without any extra window or click. its due to german gaming law stuff

i wanted to adress the genius design of it.

i did already wrote stars supp an email.



it coulnd been more buttons desinged around it. Is that so difficult to isolate this button and use a damn color mark it red? just there is a difference in buttons i think its not that stupid, do not need to be super smart to get that right no?
the left upper cornor got the challenge button with responsible gaming link above ***** combine that no?

You need to stop moaning about this. Seriously no one cares about this and no one should care about this. Your goverment made this and stars is just following the rules. Deal with it it'snot that hard to not press that btn. There are so many issues with the current client this should be the last thing aftrer the last thing so spend time on. Freaking babies you are. There are like then threads about this + the stars thread.

If no one cares about this, pretty interesting you took the time to reply. "It's not that hard to not press that btn", yeah, if 2 tables is your cap and you have all the time in the world to take your actions, you are right. But legend says there are people playing more than this and for those this is a serious concern. If it's too much to write about it, what is this forum for then???

EDIT: And FWIW, we are well aware of that this bullshit was introduced by our government and that the sites have no interest in all these regulations, it just harms the players obv, however, there is definitely room for excuting it a lot better on stars' side.

i ***** pressed that button not only once accidently....
when u play with mobile phone it can happen, my iphone 6s got extrem round edges. i tryed to enter some digits while playin a spin and the phone dropped out a my hands and i pressed that stupid button. wtf.

"Just following the rulz"

yeah but pretty badly as i explained lol what s wrong with upgrading that desing???

mayybe u should work on your reading skills. i didnt complain specificly about its introduction rather about the design lol

I'm not even in Germany and am not affected yet I care about this. It is appalling. They should have seen the problems it would cause by locating it there. They have since been told of the gigantic problems by their own customers. They do nothing and barely respond. It is awful behavior. And really could be considered illegal I would think. So GTFO with your bad take that nobody cares about this. It is a telling example of the overall dangers of playing at Stars anywhere. THIS is what their company is.

what a fk joke this poker room has turn on haha