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06-14-2010 , 06:58 PM
#1
Psixosic's Avatar
Psixosic
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centurion
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Hello.
So, i received a transfer of fraudulent money (about 30$, im not sure), and 3 months later my account was frozen ... and now like another 6monts+ nothing has changed... i explained everything they asked and they said they will need to fix things with that guy who transferred (stolen?) money, at first, before they can fix my account...

but whenever i email them asking about progress, they always reply same nonsense, that they need to solve ****, that ass has done... lol ...

there was like 60$ in my account when they froze it, and i dont care about these...

so the question is, is there any hope this problem will be ever solved, or should i just forget ps and play elsewhere?

btw, sorry for bad english... :/
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06-14-2010 , 07:01 PM
#2
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man i dont even accept rando xfers anymore for stuff like the marketplace or wahtever..but im old
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06-14-2010 , 07:04 PM
#3
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If they are locking your account for $30 just pay it and start playing again.
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06-14-2010 , 07:08 PM
#4
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centurion
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im sure in that account there is more money left than i received that time, they could just charge it and i would be happy...


they send me same letter every time i email them, even if that letter doesnt answer any questions i asked:

Hello xxx,

Thank you for providing us with the information we have requested.
Regrettably, we will not be able to fully reinstate your account until the
issues in account 'xxxxx' are resolved due to your association with this
player.

We apologize for any inconvenience caused.

Regards,

Miguel
PokerStars Security Team
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06-15-2010 , 02:25 AM
#5
puppyvalue
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banned
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pwned

*

Edit/MH: Hi puppyvalue. Once your PMs are enabled and you post in the p2p transfers thread, make sure that a scammer isn't involved in any transfer you say you want to do.
Last edited by Mike Haven; 06-15-2010 at 12:09 PM.
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06-15-2010 , 02:47 AM
#6
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You have to be a ****** to transfer with anyone.
You can always e-mail a site and ask for the deposit limit to be increased, so zero excuse if you want to move money from site A to site B. Don't take the transfer shortcut, it simply isn't worth it.

Anyway find out how much money the other person needs to settle before your account is cleared. If it is only a small amount of money you could probably just offer to pay it.
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06-15-2010 , 06:44 AM
#7
tvstealer
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It should be illegal to be able to hold accounts hostage like this.

Anyway tell them that you have no idea who it is that sent you money, but that you're willing to pay the $30 just so you could start playing. Either that or try to get a representative to post in this thread.
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06-15-2010 , 09:33 AM
#8
WOLVER1NE
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It seems u actually don't care much about PS, but w\e.

When someone screws up (chargeback, stolen money, etc) and their money somehow ends up with u, PS thinks u should pay for the screw up. It's not the 1st time we see this, and imho this is not right.

If u really wanna play on PS, pay the 30 bucks and move on, but imho this policy is not the correct way to deal with these issues.
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06-15-2010 , 10:37 AM
#9
hepzebah
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Quote:
Originally Posted by WOLVER1NE
imho this policy is not the correct way to deal with these issues.
What do you suggest?

Bear in mind this happens a jillion times a day as dumb fraudsters try and get money off their account into a friends account before 'Stars notices the money is fraudulent.

If you have 1000 fraudsters and 5 honest guys a day (or whatever) then how do you sort em out?
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06-15-2010 , 02:35 PM
#10
WOLVER1NE
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I'm aware of the fraud attempt situations, but I really think I should not be held responsable for anyone else's actions.

I don't care if the random I'm playing HU and took money from made a CC chargeback. It's not my fault, I shouldn't pay for his mistakes. Players pay poker sites millions in rake so they provide a safe enviroment. I expect them to do their jobs. As a costumer, I feel they are not doing it correctly. I don't know exactly how to solve the problem, but then again I'm not the one pocketing those millions.
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06-15-2010 , 03:04 PM
#11
nimbus
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Quote:
Originally Posted by Psixosic
Hello.
So, i received a transfer of fraudulent money (about 30$, im not sure), and 3 months later my account was frozen ... and now like another 6monts+ nothing has changed... i explained everything they asked and they said they will need to fix things with that guy who transferred (stolen?) money, at first, before they can fix my account...

There must be much more to this story. There have been a number of case of people receiving bad stars funds. Worse case is stars removes the fraudulent money from your account. In some instances, stars just lets people off with a warning.

It's very doubtful that they would permanently freeze your account over a $30 transfer.
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06-15-2010 , 03:32 PM
#12
KEW
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Quote:
Originally Posted by nimbus
There must be much more to this story. There have been a number of case of people receiving bad stars funds. Worse case is stars removes the fraudulent money from your account. In some instances, stars just lets people off with a warning.

It's very doubtful that they would permanently freeze your account over a $30 transfer.
OP recieved $30 it does not say how much the total fraud $$$ are associated with the other account...There have also been a number of thread where Stars hold "associated" players accounts hostage until the "other" players account is cleared or the "associated" account ponies up the money to clear the other players debt...Sad Sad unwritten policy...
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06-15-2010 , 03:35 PM
#13
KEW
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Quote:
Originally Posted by hepzebah
What do you suggest?

Bear in mind this happens a jillion times a day as dumb fraudsters try and get money off their account into a friends account before 'Stars notices the money is fraudulent.

If you have 1000 fraudsters and 5 honest guys a day (or whatever) then how do you sort em out?
It should not be the honest guys responability...Stars is extending credit to the "dead beats" not the players...
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06-15-2010 , 03:59 PM
#14
Sect7G
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OP, do you know the guy that sent you the money? If it was just a random trade with a stranger then all you should be out is the 30 dollars and you can keep playing. So there must be a little more to the story.
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06-15-2010 , 04:11 PM
#15
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centurion
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Quote:
Originally Posted by nimbus
There must be much more to this story. There have been a number of case of people receiving bad stars funds. Worse case is stars removes the fraudulent money from your account. In some instances, stars just lets people off with a warning.

It's very doubtful that they would permanently freeze your account over a $30 transfer.
well, this is all i know. i receiver ~30$, and 3 months latter my account is frozen while i was playing something at that moment... then whenever i email they like copy/paste same thing back to me...

now when i found this subforum, i created a thread just to ask if anyone else had similar experience and could suggest something...

and later that day, 2 PokerStars representatives pmed me asking for my screenname on pokerstars. i told them. and now i got this form i need to fill and send them ...

and there is no more history. i was small stakes break even player and this was just 30$... so it was just a silly scam towards to me :/

Quote:
Originally Posted by Sect7G
OP, do you know the guy that sent you the money? If it was just a random trade with a stranger then all you should be out is the 30 dollars and you can keep playing. So there must be a little more to the story.
it was a stranger on other forum

Quote:
Originally Posted by Maso777
Anyway find out how much money the other person needs to settle before your account is cleared. If it is only a small amount of money you could probably just offer to pay it.
yeah, this would be fine with me... unless i would need to cover like 3k$...


and the reason why this took this long is, poor knowledge of how such things work and language barrier...
Last edited by Psixosic; 06-15-2010 at 04:26 PM.
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06-15-2010 , 05:50 PM
#16
WOLVER1NE
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Quote:
Originally Posted by Psixosic
and later that day, 2 PokerStars representatives pmed me asking for my screenname on pokerstars. i told them. and now i got this form i need to fill and send them ...
What form? Can u give details?
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06-15-2010 , 06:00 PM
#17
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Quote:
Originally Posted by WOLVER1NE
What form? Can u give details?
probably just a standard identity form
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06-15-2010 , 06:03 PM
#18
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centurion
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Quote:
Originally Posted by WOLVER1NE
What form? Can u give details?
well, im not sure if its ok to post it here, so if no, feel free to telm me and i will edit it out (or a mod can) ...

Spoiler:
__________________________________________________ ___________________

POKERSTARS VERIFICATION FORM
__________________________________________________ ___________________


1. Please complete the following information:


______________________________________________
PokerStars User ID

______________________________________________
Full Name

______________________________________________
Mailing Address

______________________________________________
Phone Number

______________________________________________
Email Address

-----------------------------------------------------------------------

2. I enclose the following information to support this application:

a) A clear photocopy of my driver's license or other photo ID
(front and back)

b) A clear photocopy of my most recent utility bill
(phone, gas, water etc.) showing my name, address and
statement date

-----------------------------------------------------------------------

3. By signing and submitting this form along with the accompanying
documentation, I am fully acknowledging and verifying the following:

a) The above details are valid and I am the owner of this
PokerStars account.

b) I have authorized all transactions processed using my
Moneybookers account #___________________________________
initiated from my PokerStars account.

c) I will honor all transactions made with the above
Moneybookers account.

-----------------------------------------------------------------------


______________________________________________
Signature

______________________________________________
Date
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