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Pokerstars account compromised any advice

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08-13-2014 , 09:23 AM

scotsaces1983

stranger

Join Date: Aug 2014 Posts: 11

Last night I checked my e-mails and saw a number of cash prizes had been purchased from the VIP store, I never made these transactions so went to log in and was told my account was frozen. I have e-mailed the company but as of yet they haven't got back to me. Now there wasn't much money in my account thankfully I had made a withdrawal a few days earlier but I had a lot of FPP points. So has this happened to anyone else and if so whats the likelihood of getting my money and points back?

Thanks in advance

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08-13-2014 , 09:41 AM

restorativejustice

veteran

Join Date: Aug 2014 Posts: 2,753

Quote:

Originally Posted by scotsaces1983

Stay on them. If the activity is out of the ordinary and the money "purchased" was transferred or dumped to one person it should be easy to identify and reverse.

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08-13-2014 , 09:42 AM

Mr. Variance

adept

Join Date: Sep 2012 Posts: 1,001

how can we be sure you were hacked (insert evidence here)? just wait for pokerstars' response and post it in the thread. good luck.

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08-13-2014 , 10:03 AM

scotsaces1983

stranger

Join Date: Aug 2014 Posts: 11

Quote:

Originally Posted by Mr. Variance

how can we be sure you were hacked (insert evidence here)? just wait for pokerstars' response and post it in the thread. good luck.

Well I certainly didn't make these transactions so someone did, nobody else has access to my account and I had another e-mail prior to the purchases from their security asking about a new device being used.

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08-13-2014 , 10:05 AM

SleeveOfWizard

veteran

Join Date: Jan 2008 Posts: 2,554

Get a security token!!!!!

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08-13-2014 , 10:39 AM

kamesh_gunz

banned

Join Date: Aug 2014 Posts: 11

yeah that worked for me once

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Originally Posted by SleeveOfWizard

Get a security token!!!!!

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08-13-2014 , 11:23 AM

Gabethebabe

Malware Jedi

Join Date: Oct 2007 Posts: 27,607

You don't need no stinking security token to make your Pokerstars account safe.
1) Strong password for the poker client (ldo)
2) Use a dedicated unguessable e-mail address (e.g. g3ldqihqso23qqmj@gmail.com), that you don't use for anything else but receive Pokerstars e-mails and communicate with Pokerstars support.

Anyone who has their Pokerstars account linked to their personal e-mail account is lazy and careless.

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08-13-2014 , 11:53 AM

mahnahmahnah

adept

Join Date: Apr 2013 Posts: 805

Quote:

Originally Posted by Gabethebabe

+1... and DON'T use the same password for the email account and poker account, or anything else for that matter. Make the passwords for both accounts completely unique.

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08-13-2014 , 01:35 PM

MeleaB

See my Commercial Software thread

Join Date: May 2012 Posts: 5,415

Quote:

Originally Posted by Gabethebabe

You don't need no stinking security token to make your Pokerstars account safe.
1) Strong password for the poker client (ldo)
2) Use a dedicated unguessable e-mail address (e.g. g3ldqihqso23qqmj@gmail.com), that you don't use for anything else but receive Pokerstars e-mails and communicate with Pokerstars support.

Anyone who has their Pokerstars account linked to their personal e-mail account is lazy and careless.

Hey! Stop posting my email address please.

Thanks,
MeleaB
(g3ldqihqso23qqmj@gmail.com)

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08-13-2014 , 06:43 PM

#10

Bobo Fett

Carpe Diem

Join Date: May 2006 Posts: 57,426

OP, have you thoroughly checked your computer? Also, when you get access to your account, you should change the password from a different computer.

Almost every one of these threads end up with no evidence that the compromise was on the poker site's side.

Changing thread title until we have evidence of how your account was hacked.

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