I think the people who are responding here have a hard time believing OP has the time to grind 200k vpps but does not have the time to take 5 minutes away from the tables to check up on something that I would think would be fairly important to him.

I second his thoughts. But the fact still remains that the support erred. And the OP needs to be compensated and what ever he receives, cookie basket or the bonus back, he should share it with members here for the support given.

i understand you want your money, but that is what i think and that is how it works in real life.

if you were not biased you could probably see that.

if you made it to 170k vpps you could have spent 5mins reading all the vpps system and making a post on 2p2 just to be sure.

CS is answering vaguely but whatever a reply is you can.t take it 100%.

fwiw, i once asked all HH played last year and they sent me all HH i ever played. they apologized but it still was a PITA to go through 40+ e.mails.


also, you are not entitled to anything basically if you read the T&Cs.

This thread is between two extreme stance of OP is wrong and its the right of CS to humanly err and the Rep is wrong and OP should be given compensation cookies and what not.

We can tread a middle path and let Stars accept the mistake and provide OP with some resolution

OP obviously screwed up, but it's pretty clear the mistake was unintentional and not designed to game Stars' system.

"Legally" they don't have to do anything about it, but from the perspective of customer service it's definitely the right thing to do. OP is a reg and this is cearly just a misunderstanding due to all-around low iq's and language issues.

this is unreal, OPs original email is as clear as day in my opinion, support obviously didnt take think and take enough time before replying and hes been stiffed out of 2600$. something needs to be done

Well found real time to browse thru the entire thread and answer some questions.

First and Most Important. I can vouch my Poker winnings of 2012 online and offline, I did not get any email from their support reminding me of the Points that I need to earn. I even check Junk mails before bulk deleting them.

Secondly, I play more offline than online. But yes had some great runs with these big sites in previous years. It would have taken me a week or less to earn those points as I was playing decent stakes in the little time I got to earn the required points.
Now the ball is in Stars court to ponder the situation and take the best step forward to rectify this weird situation they brought me and themselves into..

i cannot beleive op gets a pass for not reading his ****ing mails carefully, but that's ok.

in the future i will try to word and punctuate my mails like a ******ed 12-year-old,,,,,, and b hopful pokerstars will compnsate me 4 evryting another ******ed 12-year-old could read into their response.

that is all.

The first post nailed this exactly on the head.

Although that being said, it would certainly have been helpful had the initial support person made it clear that you have to achieve them in the calendar year. I'm sure they have a generic copy and paste paragraph for that.

OP, how can you not know this already though!?

You're not getting the 2,600, sorry, count anything you may get as being lucky

Relax young gun..my idea is not to upset another 10 year old with a challenged IQ in this entire process..
There was a slip up from the support end. And its not as blatant as getting your Accounts frozen for defrauding the website. There are somethings you do not need any support and some other things, you need help and right information. My original post hovers around the later and that's what has been infringed.
And therefore this endeavor to get things on track.

it happens some times grinder..have seen cases they reactivated closed accounts because of mistakes from staff. This is nothing.

Reach their helm. They would do something.

this is bull****. they told you the 100% truth. you were satisfied with their answer. now you are not.

unlike your part of the communication, their response was actually written in proper english. you can be expected to understand it. you did not.

i can see why you want to blame them, but it's just not the correct thing to do if you objectively look at your role in the misunderstanding,,,,,,, and theirs.

i would feel dumb if that happened to me, and i would be ashamed to blame someone else.

This view is largely biased . The OP was convinced with their answer because it met to the requirements of his question in a satisfactory manner.

Both parties had a major role in misunderstanding but the agent has to take most of the blame.

It looks funny on retrospection but in spur of the moment it was all fine and fair. I would say the agent is at fault for lack of understanding English in its simplest form and the employer should own up the responsibility.

I'm a regular there. But this is second instance within span of few months that you see Stars in spotlight for wrong reasons.

Am no where close to Supernova as I grind tournaments mostly but how can they be so ill informed about anything related to their regular scope of inquiries? Stars should own up the responsibility and compensate the aggrieved user here. You can not afford to be so laid back when there is so much money and time at stake of regular players.

I think if Stars starts doing what you suggest then many players will try to angleshoot them. Link to first instance?

OP saw what he wanted to see. That's the end of it. He saw "I need 200k vpps to purchase the $2600 bonus" which is obvious to anyone that opens up the Stars VIP store. He was blind to anything else.

Obviously its not for every instance. Only in cases where there is a strong case, like this one has. Just that some are turning a blind eye. The link in question is a much more elementary mistake from what we call a low IQd staffer but Stars acted promptly to do the justice. Which has always been the case with them.

http://forumserver.twoplustwo.com/28...olved-1228588/

One word. Horrendous.

OP? Any news on your pursuits? Now that you have some hope!

I agree completely. If everytime a staffer made an error Pstars had to pay then there would be thousands of emails daily trying to get a staff member to say ok to something they shouldn't.

I really think OP knows the VIP system crystal clear as he earned 170+ vpps in 2012.

This sort of thing is why many companies resort to only sending canned responses that can't possibly be misunderstood

yeah, if they dont, he should tell them that hes withdrawing his roll and hes going to play on full tilt instead.....oh wait

Language was not the bar here. When some of the low IQd posters here could understand it clearly means that the problem was comprehension of the query.

If you cant comprehend what the issue is, what use is it if you keep sending wrong canned responses?

Ever heard of the primary law that Employer is responsible for the act of Employee? Laws of Contract.. PS (Not Poker Strategy for the IQly challenged posters here) should own this up. You cant expect the deprived OP to settle it offline with the Customer Service Supremo who messed it up. FACT!

His query was badly worded and easy to misunderstand - especially by a base level employee who reads hundreds of emails a day.

How exactly would you suggest that this be resolved? If you say Stars should give him the $2600 then I will be entertained by the new industry of e-mail angle shooters who will on purpose write similarly unclear emails in order to capitalize on any customer service "misinterpretation."