what about super users? if they are willing to steal money like this why not create a few UBesk "backdoor" accounts...in todays current online poker climate people should be more careful than ever about who they trust to run an honest poker game.if a company proves to be this untrustworthy in one very significant way its reasonable to assume they are involved in other and likely worse activity's that steal their customers money.

ummm, This is your reply to thread derailment? or is this a level?

uhh...making it a reply to thread derailment was a joke. the content was semi-serious.i have no idea if a superuser exists. i would not trust them with my money.

l think a big part of the reason why the thread is exploding is poker players' general concern/ anger towoards this kind of unethical behaviour. Yes, a part of it is from sympathy and general good will of people. But more importantly, it brought up an integrity issue, which would naturally concern any players who take poker seriously. I mean, if we can't trust how they handle our money, how can we bet thousands of dolloars on a deck of cards ? I think a precedent should be set to prevent any poker sites to even think about pulling off scams like this.

It's only been a few days, and it's the weekend. I think we can cut them a little time to figure out what they're going to do. I'm not "in the know", but I'd be surprised if we don't get a satisfactory resolution to this soon. It would be outright stupid for pacific to stick to their t&c here. They're greedy, but I don't think they're stupid.

I think this thread is way overboard FWIW. Obviously Pacific doesn't want to be responsible for keeping track a bunch of player's money for years on end when they stop playing there and forget about it.

In my view, the policy is not that horrible but the implementation is bad. The 6 months idle time should probably be somewhere in the 12-24 month range and they should definitely be sending email notifications 30 days prior to fund confiscation and every 30 days after that so they don't come across as sneaky money grubbing crooks like they clearly are here.

As a side note to OP...don't take the "this matter doesn't need to be looked at by a supervisor because the policy is the policy and can't be changed" crap from the customer service reps. That is total BS. Rules were made to be broken and only managers have the power to do so. That is a standard defense used in customer service and they may even think it's true, but its not.

A moderator appears to want help with this

http://forums.888.com/shwmessage.asp...37&TopicPage=2

"There are some good ideas outlined here, which will be bought to the attention of the management team.

This clause has been in the T&C's since the start of 888.com and is actually in place to defend against money laundering practices.

I am going to bring your case up with our management team tomorrow morning, after which I shall contact you directly. I hope to be able to fashion a welcome resolution to this situation for you.

I thank you for your patience and I'll be in touch tomorrow."


gl op hope it works out

Maybe I'm just naive in this, but can someone explain what this rule could possibly have to do with money laundering? Especially if all one has to do is log in on occasion not to incur a penalty?

Again, like most posters, I feel 100% it's just a money grab.

This is pretty naive. Even if it was just a matter of them not wanting to "keep track" of players' money (read: maintain a few kilobytes of memory on a computer that they need anyway for the active players), money that they are glad to have because they are earning interest on it -- even if this was the case, the policy could be to automatically cash out funds by check to the address on record. At the very least, notifications by email and snail mail that an account is "dormant" should be mandatory.

This is clearly an attempt to steal money, and nothing more. It is absolutely disgusting.

OP, I think it's also worth your time to file a "pitch a bit.ch" with casinomeiser, and hopefully get 888.com officially on the rogue list, which is where they should be.

hahahahaha, yeah I bet it is.

Id love to hear one plausible scenario involving how leaving money on a poker site forever helps launder it. Like if the crooks just deposit and then wait 2 years to withdraw it, all of a sudden its clean!!

I have some dirt on pacific that isn't necessarily unethical but would certainly make them squirm. If they're reading this they know what I'm talking about so hopefully they resolve this soon.

i was't agreeing with the reasoning i was just pointing out a somewhat official response. fwiw I think they are nothing but thieves.

pretty sure alobar was laughing at the official response, not you.

Sent:

Dormant account fees‏
From: XXXXX
Sent: 27 July 2008 19:43:30
To: support@pacificpoker.com

I was very disappointed to read about your policy regarding charges on dormant accounts, brought to my attention by 'Bawanga' in this thread: http://forumserver.twoplustwo.com/sh...d.php?t=259629

You are effectively charging your customers for the privilege of loaning you money. Even if we ignore the fact that you're profiting from unused balances and accept that there are tangible costs associated with keeping accounts open, the spurious figure of 10% of balance should be totally unacceptable and illogical to anybody with a modicum of decency.

Practices such as this can surely do nothing but reinforce the public's' negative perception of the internet Gambling Industry and in particular the dubious conduct of what are seen as disreputable, untrustworthy and untouchable offshore corporations.

Though I am not a Pacific customer this is another proverbial kick in the face to all customers of the gaming industry who have trusted promises of security, fairness and transparency only to be let down.

They do this because they have to have some way to get the money off the books as a liability. If they were to ever sold unclaimed balances are a liability, This goes along the lines of gift cards that charge fees for inactivity. Their behavior though here is not acceptable though. No warning to the player and taking a ridiculous fee. Party emails players before taking this fee to remind you to just log in.

+2

This thread is not overboard - what responsibility? the money should be left in a client's account until they return. Simply stealing it after 6 months is totally unacceptable.

Hogwash - this is no defence against money laundering.

Also garbage - as I said it should be put in a client's account. This money is not the site's and if they want to sell the business then client's money is not an asset or a liability, it is simply money held in trust and should not form part of any sale.

The site's can try and say all sorts of things but none of them are right. This money is their client's and not their own. They should have no lien over the money. Yes, if they want to charge a small admin fee for maintaining an account so be it but we are talking $000's after 6 months. Criminal. It costs nothing to maintain a online account and they should be grateful their customer's are leaving money with them so they can earn interest on it.

At the very least the should send you and email letting you know that they are/have withdrawn the fee... I have a smaller amount that I keep in bodog because I always swear I'm going to go back there and play sometime in future, but I never get around to it... they send me a email every now and then that I have like $500 sitting in there...

On the "bright" side at least the fee gets less every month...

Any updates OP? As a former 888 player that was considering going back, this is big news for me, although I am 99.99% sure I won't be going back now however

+1

lmao!!

Because of our efforts, he has been told that Management is looking at his case and should respond within 48 hours.

(Sorry for answering for him, but as he is in Norway or Sweden or some godforsaken country, he is abed at this time.)

omg this is a joke

If this was me I would take the first plane to the 888 headquarters and talk to them face to face.

I was going to open an account at 888, but now obviously they can kiss my rake goodbye.

total joke

I never got an email reminder from Party before they took the fee from my account. Mind you it was only $10 or something but there was no warning.

Dont think itll help but GL OP.

I honestly believe/hope this is just an over efficient customer support rep and ill thought out T&C policy. Pacific management should sort this out and review the policy - if not then this is simply a cash grab and the site should be blacklisted.

I also think it is little early for players to be removing funds and bad-mouthing the site - lets see their response.

I have never bothered to read the T&C at any site I signed up for, always just clicked 'I Accept' and started playing. Perhaps this could be a little wake up call to us all - I doubt Pacific are the only with similar.

Rybka