Quote:
Originally Posted by Triple B
I think this thread is way overboard FWIW. Obviously Pacific doesn't want to be responsible for keeping track a bunch of player's money for years on end when they stop playing there and forget about it.
In my view, the policy is not that horrible but the implementation is bad. The 6 months idle time should probably be somewhere in the 12-24 month range and they should definitely be sending email notifications 30 days prior to fund confiscation and every 30 days after that so they don't come across as sneaky money grubbing crooks like they clearly are here.
As a side note to OP...don't take the "this matter doesn't need to be looked at by a supervisor because the policy is the policy and can't be changed" crap from the customer service reps. That is total BS. Rules were made to be broken and only managers have the power to do so. That is a standard defense used in customer service and they may even think it's true, but its not.
This is pretty naive. Even if it was just a matter of them not wanting to "keep track" of players' money (read: maintain a few kilobytes of memory on a computer that they need anyway for the active players), money that they are glad to have because they are earning interest on it -- even if this was the case, the policy could be to automatically cash out funds by check to the address on record. At the very least, notifications by email and snail mail that an account is "dormant" should be mandatory.
This is clearly an attempt to steal money, and nothing more. It is absolutely disgusting.
OP, I think it's also worth your time to file a "pitch a bit.ch" with casinomeiser, and hopefully get 888.com officially on the rogue list, which is where they should be.