?

Mike,

I have tried to change (if not eliminate) this policy, with the best of my limited influence on it. Needless to say, I had my issues with it.

I am still friends with a lot of good people who work at 888 and for the most cases their intentions are honest and good. I doubt that will comfort anyone who was affected by this policy though. I hope it will change and sooner than later.

As I work for a different online poker company these days, I feel it's a bit unfair for me to go in further details.

is there an update on the issue. they are still doing this? Where do they define "inactivity"?

do we have to log in, or play raked hands? how much time do we have until they take the 10%, still 6 months?

I didnt find anything in the T&Cs

Yes, it's still in the Users Agreement.
This implies you only have to login.

While looking for this, I noticed this wonderful paragraph. Apparently you are expected to read the Users Agreement every 14 days to ensure you know what the current terms are

Another wonderful discovery:

http://www.888poker.com/rewards/term...conditions.htm

This thread just made me sick.

What a ridiculously scummy policy. 10% off your account every month is stealing.

I'll probably just play out the rest of my funds and quit 888 for good.

Wow, good to know this. I'm glad that people have bumped this thread since 2008!

-Carlos

Haven't played on 888 for a while - went to withdraw but have to update my bank details as the card I used to deposit has changed. Try to open my account, and it crashes. Every time.

Now that's a good way of stopping withdrawals eh!

It's worth remembering that for sites regulated in Malta things are rather different. They have a genuine administration fee for dormant accounts: 5 euros. They only start deducting that after a year of inactivity. To reactivate your account you just need to log in. You aren't forced to gamble - there's no need to play a hand. They continue to take the fee for 18 months so the most you can lose up to 30 months of inactivity is 90 euros no matter how much is in your account. During this whole period they have to make reasonable efforts to contact you. At the end of 30 months they must try to return the balance of the account to you. I'm guessing this could include trying to make a payment to the bank card details they have or even sending a cheque to your address. If they fail in their efforts to send you your balance they must hand it over to the LGA. The site doesn't get to keep the money.

Or you could play on a site that chooses to register in Gibraltar.

Do they send you an email when they start charging? (other sites do)

No, they do not, which, in my opinion, is an even bigger issue than the ridiculous amount that they charge. As far as I know, there isn't even an entry that you can see in the Cashier History. The money just vanishes without trace.

888 is such a scummy website. Bad software, opens up internet explorer even though my default is chrome and when they say they'll give you free $8 by clicking a link, the link didn't work for chrome. I don't trust my money in that ****.

Poker comunity you are my last HOPE !! 888 took my whole bankroll of 3000$ !!

This is Felipe P. from the Operations Department at Cassava (Gibraltar) Ltd. Cassava (Gibraltar) Ltd operates "LuckyAcePoker" and I am writing to you with regards to your account with the username "xxxxxxxxxx".

Thank you for your most recent email.

As advised prior, your account was dormant for such a period, as per our Dormant Fee Deduction, the funds have been depleted from your bankroll. Further to this, please be advised that the decision to discontinue your membership with us still stands and no further transactions will be processed from your account.

With this being said, we kindly ask that you refrain from opening further accounts with any gaming site owned and operated under the Cassava Enterprises (Gibraltar) Ltd. umbrella; as such accounts will be closed as soon as they are detected. In case that you do open any new accounts, Cassava Enterprises may, at its sole discretion, withhold all deposited and related monies in relation to such accounts. I now consider this matter closed, any further correspondence regarding this matter will only evoke the same response.

We anticipate your cooperation.

Thank you for contacting us.

My name is Mayfra and I am pleased to be assisting you.

Willy, please accept our apologies for the delay in responding to your query and thank you for your patience while awaiting a response.

After reviewing your account, I noticed it was closed on 01-10-2012. Please note this is January 10th, 2012 and not October 1st as previously informed. I do apologize for any misunderstanding.

Dormant Account Fee Deduction began on July 11th at a rate of 10% which amounted to $293.05. This amount continued to be deducted from your account every month until your bankroll was depleted on 11 June 2013.

I hope my explanation has brought clarity to your query. If you require any further assistance with this or any other matter, please feel free to contact us.

Kind regards,

Mayfra M.
Member Support Representative
Support@LuckyAcePoker.com
http://www.luckyacepoker.com/en-gb/


2930 $$$ BANKROLL THEFT I need HELP and advice on how to deal with this site and get back my money !! How did other players get their money back and where do I start whats the next step? So far I wrote them that i kindly ask for my money back if not I will go public with my case and search help in the poker comunity of 2+2 so here I am...

just wondering is this the same policy for 888 NJ site?

PLS Help me as the 10% fee is still going and 888 rob players bankrolls my nick is DasIstGutAA on luckyace poker platform

In NJ: http://us.888poker.com/help/user-agreement/
You complain to the regulator.
https://www.gibraltar.gov.gi/remoteg...o-complainants

Be sure to emphasize that you never received any notice. The fact they took the money is according to the Terms and Conditions. Failing to give notice, as far as I know, is a violation of their license.

thx that is interesting.

Assuming you have done nothing wrong in other areas, the entire "deduct 10% of bankroll per month" is a disgusting rule for them to continue to enforce, imo; especially as discussion about it by their customers has drawn it to their attention many times over many years.

Although Yuv no longer works for 888poker, I still think his post should be valid:

http://forumserver.twoplustwo.com/sh...&postcount=283

Thank you for all the info and no Mike i have done nothing wrong I was hopeless untill my good friend told me about this forum and a similar story that got resolved. Nobody from 888 contacted me no email no phone call not a single word that would warn me about this 10% situation and reading the old posts it seems funny how nothing was changed for so many years just waiting to take other players money. Now my question is who do i email whats the next step for me where do i take this story to reach some manager position person who has a clear head rather than the 888 support that sends the same bs over and over again? thank you is their light at the end of this 888 dark tunnel?

Everything that Yuv said is not true nothing has been changed nobody is contacting the players the amount is still a brutal 10% silently taken away month by month. So its just a big fat lie unless he wanted to do some good and that is the very reason he no longer works there ? hm (unless maybe 2930$ is not a "significant bankroll" ? )

First, you must write to Manager@888poker.com, setting out your complaint in a full, clear and polite manner. Explain why you didn't play for the extended period, and mention that you did not receive any notifications, (I am sure you wouldn't have followed the very simple procedure to avoid the penal charges for not playing on their site with your money if you had received any).

If you are dissatisfied with their responses after this necessary first step, then follow ArnieAA's link and complete the Complaint Resolution Request Form.

Manager@888poker.com email send Ill post what they have to say about this thx

UPS ok so more problems this is what they wrote:

Dear Member,

Thank you for contacting 888poker Management.

We have just received your message and will attend to your concern as soon as possible, usually within 48 hours.

Please note however, that unlike our Support Team - Management are not available on a 24-hour basis. Alternatively therefore, in order to receive prompt assistance, may we kindly suggest that you contact our 24-hour Support Department at: Support@888poker.com

Lastly, kindly be reminded that this particular email address, should only be used in the unlikely event that our Support Team fails to respond within a reasonable time, or if the answer you received did not address your concern in a satisfactory fashion.

Thanks again for bringing this matter to our attention.

Sincerely,

Daniel Wade
Support Manager
Manager@888poker.com
http://www.888poker.com


i re send my email to manager@ and to suppor@ we will see what 48h brings :/

Please note a correction of the e-mail address for you, that I have received from 888Poker:

"Inactive Lucky Ace players who are at risk of having dormant account fee levied are sent an e-mail 30 days prior and a reminder e-mail 2 weeks later to inform them about it so that they can take action to avoid this.

If you have further questions in this regard, write to Manager@luckyacepoker.com."

I have been assuming you did not receive an e-mail or reminder. If you did, why did you not respond? If you didn't, ask them for copies of the two e-mails, to add to your Complaint File.

As a matter of procedure, much as I am against them charging the extortionate fee of 10% per month for not playing on their site for over six months - which in your case amounts to your paying $293.05 per month not to play poker - I would suggest strongly to 888Poker/LuckyAcePoker that at least they send a reminder e-mail each month a few days before each monthly fee is deducted, in case there is a legitimate reason for the supposed initial e-mails being overlooked. Indeed, in cases where very substantial amounts are involved, telephone calls would not be amiss.

Yes thank you i forwarded the email to Manager@luckyacepoker.com also, and no nobody reached out to me regarding the 10% fee at any point... NOT A SINGLE EMAIL was send to me. All i got was 1 email regarding a ID random check up I forgot about this kept playing for another 6-8 weeks untill 1 day they just closed my acount and asked for full ID and bill check up I was a player on steady Platinium status puting in a lot of volume on cash tables, on my way to become VIP member bringing in plenty of rake for the site, I have a full history of hands in my poker tracker also. At the same time in my life things got complicated that year was very dificult for me lost a family member separated with my wife my laptop was stolen with it i lost all my passwords to poker sites email etc. Thats why i droped the whole topic of online poker for a good year untill i was back on my feet at a new place with a new job and i was able to retrieve most of my personal passwords off a externam harddrive thx to the help of a good computer geek. Ones my life was back in order I had a steady internet conection and scanner I uploded my Documents and send it to luckyace casava only to find out my bankroll is gone anyway since the 10% fee eat it all up and there is nothing there.

So now its over 72h since my emails have been send and ofc NO REPLAY 0 answers on top of this since I started to email with them, they are forwarding my email and personal information to other casinos and gambling sites and the amount of SPAM I am receiving has gone x5. THX a lot !