I think the reason they keep getting away with this is because they come on here and say they have fixed it. That settles everyone and satisfies them until it gets bumped again months later from someone who got screwed, then PP comes on here and says he was refunded and that they've fixed the issue and rinse and repeat.
As to your forums question and really wondering if the forum has power to get things done/changed/ etc.
YES, it's proven it's self time after time and continues to on a daily basis. Welcome to 2+2
Try reading stickies in the various sub forums and you will see what 2+2/the poker community has accomplished.