We were performing some essential hardware maintenance this morning. As a result we had to restrict access to the client and prevent players from logging in for a short period of 20 minutes. The maintenance is now complete and all our systems are operating as normal again.

We have reproduced the problem that you were experiencing with the odds calculator (all-in percentages rounded up or down resulting in less than a 1% discrepancy. This has been forwarded onto Playtech who develop the poker software for the iPoker network.

The incorrect percentages are still being displayed. Can you explain why please? That's weeks now and still no answer. It's a simple question.

Were the Rio and Fort Knox jackpots both won yesterday (3rd January) and if so who won them?

Thanks

Massive coincidence if after months and months they both went on the very same day.

Hi PaddyPower Rep.

Your site/staff are proving to be extremely incompetent in dealing with queries. I am trying to get answers to the following two simple questions, but Paddy Power are delaying/avoiding/refusing to answer them for no good reason.

Please answer these two straightforward questions for me:

1. Why have your MTTs changed from 10-handed to 9-handed?

2. Why is the percentage display for all-in hands displaying the incorrect percentages in many situations?

They're not difficult or unreasonable requests, just simple questions about your site.

Thankyou.

1. iPoker made the change in MTT's to 9 player tables in order to improve the gameplay experience and to facilitate an improvement in the payout structures. 9 player tables are pretty much industry standard now.

________________________________________

2. We have queried this with iPoker to make sure folded cards were not being taken into account. They don't think it is in many situations, it did happen in a hand where the player was a big favourite on the flop but runner runner turn and river cards caused him to lose. If you can provide hands for the situations we can investigate.

iPoker do not use RNG for odds, and as this is only All-in odds then no folded cards are taken to account as we do not know them. Only Pocket cards and board cards are taken into account and the calculation is done by using external library as all poker odds calculators do with 52 cards deck.

Although there is no calculation logic error we have improvement request on showing the percentage more accurately. For example we will use in the future 99.46% instead of 99%.

PaddyPowerPoker : will you be offering qualifiers to the WSOP main this year (specifically paddypower only ones or would it be ipoker wide ones?).

Also if I just wished to buy into the WSOP main could I do it through paddypower?

1. HOW does it improve the gameplay experience? HOW does it facilitate an improvement in the payout structures?

The two tournaments I noticed it on were Paddy Power specific tournaments, so you can't just pass the buck and say 'iPoker did it.' Maybe it does improve things but can you at least explain the thinking behind the decision please?


2. I don't really understand your answer here.

To give you a specific example, if a player has 4 outs on the river, all-in against one other player, their odds of winning the hand are 9.09%. Sometimes this is displayed on your site as 9% and sometimes as 10%. I don't get this. Why are you not just using conventional rounding and showing the odds as 9% every time? Where are you getting the 10% figure from?

Do you have any plans to add 6max superturbo DON's at higher levels? At the moment they only go up to the $10 level.

We will be offering network wide WSOP satellites but we do not currently have any plans to offer direct buy in.

Through surveys and player focus groups we found that 9max tables was the preference of most players which is why we refer to it as improving game play. The payout structures were something that were changed in tandem with this. iPoker's standard prize structures had not been changed since the network started. They met with focus groups to ascertain what players were looking for and they came out with the following desires from players in relation to prizes structures:

Structures that were less top heavy
Paid out more players
Sliding scale increase for penultimate table (Previously 11th to 20th got the same prize, now there are 3 increases in prizes amongst 10th - 18th)
Smaller banding in player counts for increasing number of prizes.

The feedback we and iPoker have received in relation to the above has been largely positive.

Re the percentage odds rounding in the manner you have described, this issue has been raised with iPoker and they are working on a fix. We will update you once this has been implemented.

We don't have the liquidity for these on a PPP Exclusives basis, but I have passed on the request to iPoker and we will update when we have news.

iPoker will be rolling these out network wide as per our request commencing February 1st.

Hi PaddyPowerRep.

The amount of people playing the Fort Knox Jackpot tournaments seems to be really low. These would be my game of choice on your site but I have just sat for around an hour this afternoon and only one of these tournaments has started in that time. That is nowhere near enough for me to make any money and can't be making much money for yourselves/iPoker either.

Is there any obvious reason why nobody is playing these tournaments? The reason I would suggest is that the tournament fee of $9 on a $50 tournament, (18%) is just far too high. I understand there needs to be added fees compared to non-jackpot tournaments in order to pay for jackpots and consolation prizes, but do they really need to be this high?

On the rest of your site, the fees decrease in percentage terms as entry fees increase. However, on the Jackpot tournaments we have Rio entry fees at $20+3.50 (17.5%) and Fort Knox at 18%. Why do these tournaments do the opposite of all the others and increase the fees at a higher level? Also, the jackpot on Rio tournaments builds from $30,000 and the Fort Knox one builds from $50,000, so surely the Fort Knox fees are way overpriced proportionally when comparing the jackpots on offer as well?

Obviously Paddy Power and iPoker want to make as much money as possible and you can't make any when these tournaments just aren't running. Do you think you could look at reducing the rake to $8, $7.50, maybe even $7, just to get these games running? Does it really need to be $9 to cover the payouts? Could you show us some statistics which show how many jackpots/consolation prizes have been paid out over the last year in comparison to how much iPoker have taken in entry fees on these tournaments?

Thanks

The fees on the lower buy in jackpot tournament (Dirty Dozen and Maui) are actually set at 20% as opposed to 18% etc

We have however passed your feedback on the matter on to iPoker and asked for the stats you have specified. We will get back to you once we have any news.

Hi,

I started a thread with suggestions for improvements to ipoker. Is there anyway you could link it to someone at ipoker dev team ?

thanks

http://forumserver.twoplustwo.com/28.../#post31137964

Cheers mate, top stuff!

Passed on as requested!

Dude..have sex and stop complaining...its sunny outdside.

Dear PaddyPowerPoker Support Team,

I am thinking about playing at PaddyPower.

Then asked Live Help Support whether PaddyPowerPoker charge us fx fee when make a deposit by USD Neteller or Moneybookers account to USD PaddyPowerPoker account. He answered Neteller and Moneybookers charged fx fee. I don't understand that. Is that because PaddyPowerPoker doesn't have USD Neteller and Moneybookers accounts?

Do PaddyPowerPoker charge fx fee when withdraw by USD Neteller or Moneybookers account from USD PaddyPowerPoker account?

Regards,

index

We do not charge any fx fees on deposits or withdrawals to Neteller/Moneybookers accounts.

However withdrawals are sent in either euro or sterling depending on the account and whether it was set up in euro or sterling

Therefore if you withdraw to an account in a different currency, the account provider may apply a charge. You would need to contact Neteller/Moneybookers to clarify these charges.

We're happy to announce the return of Paddy's Iron Man, which runs from the 10th February to 11th March.

It's now in its third iteration and if you're a real grinder and at the tables, day in day out, then then this promotion is for you. Iron man prizes include freerolls up to $2,000, bonuses up to $4,000 and an Irish Open packages worth €4,600.

Note that the promotion does not require play on consecutive days. As long as you earn the points on the required number of days you will be eligible for a freeroll ticket or bonus.

Opt in to Paddy's Iron Man III Here

Thank you for replying.

For example, If withdraw $20 after depositing $100 by Neteller or Moneybookers to USD PaddyPowerPoker account, will it cost any fees?

You would have to contact Neteller or Moneybookers to see if they charge any fees. Like I said, we don't charge any fees on deposits or withdrawals. I hope this helps.

Hey Adam,
I sent u a pm.