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05-20-2020 , 02:22 PM

#1776

Cinque Mtume

journeyman

Join Date: Jun 2019 Posts: 228

Balance is right now!

05-21-2020 , 03:25 AM

#1777

Hood

Carpal \'Tunnel

Join Date: Apr 2004 Posts: 6,895

Quote:

Originally Posted by Wilco666

As far as I know:

32Red: closed poker department, players referred to Unibet (same parent company)
Bets10: iPoker
Betsafe: iPoker
Betsson: iPoker
Coolbet: iPoker
Grosvenor: iPoker
Guts: no new software yet, website says "coming soon"
NordicBet: iPoker
Olybet: GGNetwork
Paf: iPoker
Red Star: iPoker

Yup that's all correct. Guts is ultimately going to ipoker.

05-21-2020 , 04:09 AM

#1778

Bobo Fett

Carpe Diem

Join Date: May 2006 Posts: 57,261

Quote:

Originally Posted by Estarabim

Apparently 32Red will not move to any other network and close their poker room entirely.

I kept my money in the account because I thought it will be transferred to the next network.. Now I cannot login poker client to withdraw my balance.

Anyone has the same problem?

If this is the case:

Quote:

Originally Posted by Wilco666

As far as I know:

32Red: closed poker department, players referred to Unibet (same parent company)

Then hopefully you don't have anything to worry about, at least not in terms of them fleeing with your money.

10-28-2020 , 11:54 AM

#1779

pmarrsouth

Pooh-Bah

Join Date: Oct 2007 Posts: 4,123

Not quite MPN, but this is being launched:

https://www.microgaming.co.uk/News/M...poker-offering

12-31-2020 , 08:10 AM

#1780

PrsHarlequin

grinder

Join Date: Oct 2012 Posts: 654

Quote:

Originally Posted by MPN Alex

That said, I'm not deluded and I do accept that traffic is lower since the loss of RedKings in particular. We have big plans to address this and I also have a lot of confidence in our recent additions - One Time Poker, Players Come First and 7777.

Lol PlayersComeFirst renamed to ''Jack21 casino'', emptied all accounts. First it showed balance=0, after I sent them emails -now I can not even login. They kept sending ''deposit offers'' tho.
They are not replying from any of 5 addresses they used/ tied to their ''company'', social media or phone. Chat button redirects to FAQ. Their long POGG record, trustworthiness score 0/10: https://thepogg.com/casino-review/play-pcf/
As per usual Industry Pro advice I am about to ask for my money from astute institution of Curacao commission, their only ''license''.
I believe some customers already asked wtf, just the fact that the website is still up/ redirects from old brand tells enough... Before I get instructed to nowhere discuss The Case. And 6 months later I receive barely understandable answer summed up ''We wish you all the best Sir''. I only wonder

Spoiler:

How did you supposedly enforce funds segregation, on those operators ''licensed'' only by Curacao Gaming.

We wish you luck trading online, Alex Scott.

01-14-2021 , 06:24 AM

#1781

JordanM

stranger

Join Date: Jan 2021 Posts: 1

Quote:

Originally Posted by Barney99

Dear MPN TEAM,

I have been playing on one of your skins (RedStar Poker) since March 2018. My username in this room is Barney99.
During this period of time on RedStar I generated more then €18k rake.
To my biggest surprise on a certain day not long ago I was not able to login to my account.
I sent a message to the customer service team and I got the following answer from them:

’’Hello,
Your account is permanently locked by Red Star Poker and MPN network security due to the usage of artificial intelligence and real-time assistance tools.

Remaining balance is nullified and will be distributed between affected players.

Red Star Poker Security Team’’

I've used two different software while I was playing, these were Pokertracker 4 and MPN Tools Site . According to my best knowledge, none of these belong to prohibited softwares.

I've also contacted MPN Tools support, asking if they know any information about their tool to be listed as a prohibited one, but I received the following answer:

"The program is not prohibited on the MPN network. Ask MPN support about MPN Tools.”

I'm playing in your poker room since March 2018, before that I've played at Stan James, until they stopped offering poker for Hungarian players. During these years I never received any warnings or any e-mails.

Also, please take a look at my account history, as my balance were always between 5000-8000€. If I would have used any kind prohibited software or AI, why would I keep that much money on my account consistently? I wouldn't dare to dream that this could happen to me, without a valid reason.

I would like to prove my innocence, in order to do so, I can do whatever you want. If you prefer, I can record a live session video (can be as long as you want), where you can see that I'm not using any prohibited software, and I can play the same game as I did before.

I had more than 4000€ on my account and this is a lot of money for me just to be taken away without any valid reason.

I really hope that this is just a misunderstanding, therefore I kindly ask you to re-investigate my case, as I've never used any prohibited software, AI or real time assistance that could lead to permanent account closure.

I am fully aware that the MPN network will shut down soon. Despite this fact I did not cash out my funds, but decided to go on with MPN and play.

I always trusted MPN and was sure that my money is in a safe place there.
I have never experienced anything like this in my life.
Who is the best person I should writte to and ask him to reinvestigate my case?
For me the money taken by MPN from my account is a significant amount and I can't just sit and watch taken away that

Best Regards

I faced the same problen yesterday, It happened at ~9pm. and still not working.