Hmmmm definitely considering leaving my current site
(51CardPokerButItsOkBecauseWeUseAJokerForThe8OfSpa des) to come to this one....

How many players has there been in the easter tournaments?

There has been good field in the easter tournaments, probably something like 1k to several thousands, depending on the tournament.

WHat is the trafic like?

Ongame is the 5th biggest network and plays host to over 45,000 users simultaneously at peak times.
The traffic is good and its around the clock action.

Hot spring offer for Full Deck - Probably the best offer in ongame network ever! Grab it while it lasts.

Sign up and deposit before 30th of April to get the following package:

- Top VIP Level for May and June 2011 = 40% Cashback guaranteed
- Sign up bonus: Choose from 3 different reload bonus codes
- Plus all other Full Deck promotions


SPRING100
$100
8x
$25 increments
60 days to clear

SPRING500
$500
9x
$100 increments
50 days to clear

SPRING1000
$1000
10x
$250 increments
40 days to clear

In order to activate your 40% cashback, players need to email our VIP Manager pekka@fulldeckpoker.com before the 30th of April with subject line: 40% cashback and your username

Logo is mostly text with a small bit of card-related imagery... much like every other site. I don't know what you think is wrong with it!

Worst software ever!

It looks like something a high school kid would make in their very first computer graphics class

How much is that in rakeback?

This is hard to calculate due to multiple factors, such as ongame networks new rake essence and game type/ stakes you play.
However in tournaments you receive 5 players points per $1 in rake, which can be helpful for further calculations.

Just like to remind you all that ALL new depositors this month will receive a ticket to $10k guaranteed fish market tournament.

For more information http://www.fulldeckpoker.com/promotions/fishmarket.html

Hi Guys

Just wanted your opinion on this as I may just be a little impatient.

I previously played on Prime Poker which then became Fulldeckpoker I decided to deposit and have a play as I haven't player on Prime Poker or Fulldeck poker for quite a while.

I decided to cashout $700 on Tuesday at approx 12:20pm there server time this was to goto my moneybookers account which I have deposited with before.

I emailed them on Wednesday about if my cashout has been received they advised me We can confirm that your withdrawal request was successful and is been processed. I did this as I didn't receive one email to say I withdrawed funds - would be great if i had heaps of $$$ on there and someone was draining my account.

I emailed them again on Friday my time which would be Thursday evening there server time about the process of my withdrawl an get the following - Thank you for your email regarding your Moneybookers withdrawal.

I am really sorry for the delay of your withdrawal.

We are currently experiencing some delays processing Moneybookers withdrawals.

So I emailed them on Saturday and asked again for the process of my withdrawl then bang I get the

Thank you for contacting customer support regarding your withdrawal to Moneybookers.

Please be advised that your account has been temporarily blocked as a result of a random security check.


After all this time they decide to do this and slow my withdrawl process down which has already taken quite a while!

So i send them the documents they requested

1. Colour Copy of your Passport or Government Issued I.D.

2.Copy of the front and back of your Credit Card ending *xxxx ( the back should be signed)

3. Recent Copy of a Utility Bill (Gas/ Electric or Water Bill) showing your name and address, no older than 3 months.

4. A screenshot of your Moneybookers account.

Still haven't heard anything about the verification of these documents which I have no issue with as I have used them on other sites.

If my cashout was processed how can they stop it just like that as my understanding is the money has been sent to moneybookers its just waiting to be processed by them.

I find it frustrating that the 3 other sites I have cashed out on to Moneybookers money has been there within 24 hours!

Do you think I have cause for concern or should just wait it out?

*I did ask out long the security check takes and receive this so its like no time frame so that means they can just take as long as they want?

Inform you that for security check we do not have any time frame, once it will be finished you will be informed.
For your information while your account is under security check you your funds that you put for withdrawal are frozen until the check will be over.
And as your withdrawal is in process you are not able to see this transaction on your account.


Cheers

Wow, everything is so familiar.
How is your thing turning out?? Unblocked??
I am experincing the same thing.
...
- requested Moneybookers withdraw
- account blocked for "random security check"
- send in all requested docs
- waiting & waiting
- now I also got their email saying:
"Inform you that for security check we do not have any time frame, once it will be finished you will be informed...blabla...

Many other Ongame big names can verify a/c in hours without blocking.
Is this a standard for FullDeck?

pssst... they have a rep here maybe before doing this kind of thread you should Pm him.
Just my 2 cents

I believe things will be sort out eventually,
just not get use to that they are taking so long for it comparing to other skins.

Still not luck I didn't send the back of my drivers license which i re sent over 24 hours ago as this was need to finalise the 'security check'

I did ask for an update as usual just got this

Thank you for your email regarding the security check performed on your account.
Please be advised that the documents have been sent to our relevant department to be reviewed, and the verification is being processed. As soon as we will have an answer from them, we will contact you to inform you about the eventual updates.
Thank you for your cooperation regarding this matter, and should you have futher questions, do not hesitate to contact us again.
Kind regards,
Florina.
FullDeckPoker Customer Support
www.fulldeckpoker.com
Tel no:+1 647 724 0264

It annoys me they fail to contact the area handling this situation and ask them is there any progress on this? basically they just have to wait to hear from them. I did ask them to provide me with the email address of the area handling this which they wouldn't provide.

Almost upto 10 days now.

I didn't realise there was a Fulldeck Poker rep on here I have contacted them asking if they can assist at all.

Thanks

Today we are changing our download poker client from Flash to Java. So from now on we will have both our download and web clients powered by Java which will mean much better software performance and a improved playing experience.

Benefits to you:

• Multi tabling will be a lot easier and faster
• Faster Navigation and Game filtering
• Increased performance and stability
• Lower System Requirements
• Your folded hands will be shown
• The Cash lobby shows all tables where you are currently seated.

All you have to do is login to your Full Deck Poker account and the client will update automatically.


Hope you all enjoy the update, let me know if you experience any difficulties with the client.

Just to let you know that they have unblock my account now.

Good news, i'm happy for you.

I must be in one of those moods, this had me cracking up good.


This one iced the cake and put me on the floor laughing.

gg guys

So this is what I just received from FULLDECKPOKER

Dear Brent (BrentInAus)

I'm writing you regarding your documents.

Our risk department needs you to provide us any sort of ID copy with a MRZ(machine readable zone)/ barcode, which does not apper on driving license.

Thank you for your cooperation.

Should you require further assistance or information, please reply to this message or chat with us live 24/7.

Sincerely,

Szilvia

FullDeck Poker Customer Support

www.FullDeckPoker.com
Tel no:+1-647-724-0264


Sorry I replied back -

Hi there,

Sorry im not sure what you're after as here in Australia we don't have any sort of
ID copy with a MRZ(machine readable zone)/ barcode, which does not apper on driving license.


Please give me examples besides a passport? of what I can supply you with that is available
in Australia.

Everything I supplied is sufficent within Australia and on any other site - Drivers license,
Credit Card back and front copy, Phone Bill, copy of money Bookers account.

This is getting quite frustrating 10 days now and you guys are just using excuse after
excuse please just send my $700 withdrawl request to my money bookers account or you can
even put it back on the credit card I deposited with I am not really fussed.

But please stop making things difficult

Regards

Brent


What am I suppose to do should i be looking at making an official complaint with the Gibraltar Government / Gambling Commission and getting them involved?

Can anyone offer any advice or suggestions

thanks

And no where on there site does it state I need a passport to be able to withdraw or id with a ID copy with a MRZ(machine readable zone)/ barcode, they do not mention anywhere that my drivers license will not be accepted even thou they requested it earlier on.

i have had the same security checks on atleast 2 other ongame skins. i think its more like ongame's policy than sites. i wouldnt worry too much if i were you, security checks are a bitch but once its done you dont need to expect another one for awhile