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The official EPASSPORTE thread. (#3 of 3.) The official EPASSPORTE thread. (#3 of 3.)

09-24-2007 , 04:22 PM
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So I just registered for an eP acct. the other day, went through the registration charge verification n stuff, used a Bank of America Visa credit card to load it ($25 trial deposit in case of a "snafu") put $10 of that onto Stars just to feel out the whole process, it was easy and I thought all was well.

Well, a couple days later I go into my online banking, and there is a fraud alert under my credit card, saying I have to verify some recent transactions, which I know has to be the ePass initial deposit and that I can't access the credit card online until the alert is lifted. Can anybody comment on how big a deal this is going to be to get this bullsht straightened out? What about if I just use it directly from my checking account, anybody had any problems with that? Can I still do that at all once I have made a deposit using credit card? Anybody?
Just call the credit card company and tell them you bought something online - don't mention gambling. If they press you tell them it is porn or some dvds or whatever (it is none of their business and they most likely won't press the issue). They will then clear the payment. They are trying to sniff out gambling transactions so again, don't mention gambling
The official EPASSPORTE thread. (#3 of 3.) Quote
09-24-2007 , 05:14 PM
I appreciate the comeback Ktulu. I just called the number today and verified the transaction and they released the hold no questions asked. Checked my ePass acct. and no problems there either, so all looks well.

Can anybody comment on deposits and, particularly, withdrawals from ePass directly into bank account? Is that also likely to be flagged as suspicious, or what? Unreal people aren't just able to do as they please with their own mf'ing money... Thx again
The official EPASSPORTE thread. (#3 of 3.) Quote
09-24-2007 , 06:48 PM
Some banks have been blocking epass act withdrawals straight to checking accounts but the vast majority have had no trouble. If you do have problems you can get the epass debit card and go the ATM route
The official EPASSPORTE thread. (#3 of 3.) Quote
09-24-2007 , 10:24 PM
wire x-fer while expensive works well
The official EPASSPORTE thread. (#3 of 3.) Quote
09-24-2007 , 10:31 PM
I just tried a withdrawl to checking and it said there was an error communicating with bank, could not be processed at this time, blah blah, standard error message, usually just try again in 3-4 minutes and it'll go through.

However in a new twist, the money actually left the account. Question to anyone, what's my next move?
The official EPASSPORTE thread. (#3 of 3.) Quote
09-24-2007 , 10:34 PM
so epassporte is still working fine? i just want to withdraw a couple grand through the atm. My only problem with it was a -200.00 charge on my statement during my last deposit. They still havent gotten back to me regarding it
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09-24-2007 , 11:33 PM
When you process a withdraw and it doesn't go through, the money is still being taken from your account. Epassporte said it would be back in my account in 2 days tops, but it has been forever and still nada.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-24-2007 , 11:48 PM
Has anyone here use commerce to fund their epass account, and been able to receive withdrawals back to their commerce account as well? I would rather not have to spend $35 yearly for some ****ing card, when i can simply transfer it and a few days later...presto.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 12:05 AM
Ok so heres my latest scenario after speaking to an Epassporte representative. I had 100.00 dollars in my account on Sept 7th. On September 8th I withdrew according to my statement 300.00, thus showing a -200.00 balance. Personally I do not remember if I withdrew 300 or 100 and assumed I could not withdraw 300 since my account only had 100.00 in it. The Epassporte rep told me that some accounts that have good relations with the company are able to "sometimes" withdraw more than whats available in their account. This obviously made no sense to me, and I really think that -200.00 was their [censored].

Anyone experience this/agree with me? Sounds extremely fishy how "randomly" certain accounts could withdraw over their balance without getting an insufficient funds message.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 12:20 AM
Quote:
Ok so heres my latest scenario after speaking to an Epassporte representative. I had 100.00 dollars in my account on Sept 7th. On September 8th I withdrew according to my statement 300.00, thus showing a -200.00 balance. Personally I do not remember if I withdrew 300 or 100 and assumed I could not withdraw 300 since my account only had 100.00 in it. The Epassporte rep told me that some accounts that have good relations with the company are able to "sometimes" withdraw more than whats available in their account. This obviously made no sense to me, and I really think that -200.00 was their [censored].

Anyone experience this/agree with me? Sounds extremely fishy how "randomly" certain accounts could withdraw over their balance without getting an insufficient funds message.
Well did you recieve $300 in your bank account? if so, it seems like an obv [censored] up, but at least you didnt lose any money
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 01:18 AM
i withdrew via the atm i told you i dont remember.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 10:19 AM
How can I add a a second bank account as a load option on Epass? There doesn't seem to be an option to do so.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 08:27 PM
How long does it take to withdraw from full tilt to epassporte nowadays? It's been 24 hours should I wait longer?
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 08:55 PM
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When you process a withdraw and it doesn't go through, the money is still being taken from your account. Epassporte said it would be back in my account in 2 days tops, but it has been forever and still nada.
I just had this happen last night. How many days has it been so far? It is impossible to get through to epassport on the phone because of "high volume call" bull [censored].
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 09:19 PM
I just got it back. It took like 5 days
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 10:51 PM
whats the best way to get money from epass to my checking account
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 11:27 PM
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How can I add a a second bank account as a load option on Epass? There doesn't seem to be an option to do so.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-25-2007 , 11:36 PM
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whats the best way to get money from epass to my checking account
Verify your checking account using their procedure, then deposit to your bank account. It is a little annoying because sometimes the site will fail to contact your bank and tell you to try again. If you keep at it, eventually you'll be able to withdraw 300 at a time, or 500 if you can get 2 payment methods verified.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-26-2007 , 03:26 AM
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I just tried a withdrawl to checking and it said there was an error communicating with bank, could not be processed at this time, blah blah, standard error message, usually just try again in 3-4 minutes and it'll go through.

However in a new twist, the money actually left the account. Question to anyone, what's my next move?

Update about a day later. Money was returned to my account. Email to their customer service was never returned however. Oh well, I'll call it a draw.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-26-2007 , 12:51 PM
Quote:
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I just tried a withdrawl to checking and it said there was an error communicating with bank, could not be processed at this time, blah blah, standard error message, usually just try again in 3-4 minutes and it'll go through.

However in a new twist, the money actually left the account. Question to anyone, what's my next move?

Update about a day later. Money was returned to my account. Email to their customer service was never returned however. Oh well, I'll call it a draw.
Exactly the same thing happened to me. Is this a common occurrence? I was worried this was a matter of Citizen's Bank being idiots about the whole thing, but no record of the transaction (denied or otherwise) is in my Citizen's account.

I love the fact that they have exactly one customer service rep -- if that. Amazing. How in the hell is there not another company filling in this gap?
The official EPASSPORTE thread. (#3 of 3.) Quote
09-26-2007 , 01:30 PM
Getting the error message itself is super standard. It usually takes me 3-4 tries of getting the error message before a transaction actually goes through. I'm used to that.

The new twist was the money actually leaving the account and epass claiming I was over my daily transaction limit if I tried again. That's a new one on me, but just from reading through the thread and other threads on other forums, seems like it's par for the course for epass on the past couple days. Sounds like they've been having a lot of problems lately.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-26-2007 , 09:37 PM
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Getting the error message itself is super standard. It usually takes me 3-4 tries of getting the error message before a transaction actually goes through. I'm used to that.


The new twist was the money actually leaving the account and epass claiming I was over my daily transaction limit if I tried again. That's a new one on me, but just from reading through the thread and other threads on other forums, seems like it's par for the course for epass on the past couple days. Sounds like they've been having a lot of problems lately.
I actually got a LIVE person on the phone (took 2 tries, late night followed by early morning). According to the service rep, ePassporte has been having "problems with its payment processor" since Saturday (9/22), and she did not know when the problem would be resolved. . .she did get a note made of my missing money and it was back in the account within 24 hours, fwiw.

EDIT: First person who is able to successfully send a withdrawal to their checking account (i.e. no error message), please let us know it's working again.
The official EPASSPORTE thread. (#3 of 3.) Quote
09-27-2007 , 12:31 AM
If you deal with these people, you have to do it BY PHONE. They often simply ignore your emails. Mine went unanswered for over two weeks and I had only a minor issue (card replacement). After 45 minutes on hold, the problem was solved in under 5 minutes.
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09-27-2007 , 03:27 AM
I spotted a withdrawl in my pending section. No clue if it'll make it all the way.
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09-27-2007 , 03:32 AM
Does the pending withdrawal transaction also have a -$2 on the next line for the transaction fee? (if yes, it probably went through).

I assume you are talking about a pending withdrawal in the online statement from ePassporte's end, within your ePassporte account.
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