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10-13-2012 , 09:13 PM

#1926

BlackChipRep

Official BlackChipPoker Representative

Join Date: May 2012 Posts: 925

Quote:

Originally Posted by potsmoker101

My mouse is freezing up when I play on Blackchip. Problem just started happening this week. I've been 4-tabling Blackchip 16 hours per week for over a year, and have never had this problem. My mouse does not freeze when I do anything else, only when I'm playing.

Anyone else having this problem?

Hi, it's the first I've heard of this issue. If you cannot get it sorted out, please send your computer specs and any additional information over to vip@blackchippoker.eu and we will ask the techs to take a look at it.

10-14-2012 , 05:22 AM

#1927

potsmoker101

enthusiast

Join Date: Apr 2011 Posts: 57

Quote:

Originally Posted by BlackChipRep

Thanks for the quick reply. I think I've got it fixed. I did a few things, and not sure exactly what fixed it, but here's what I did in case anyone else experiences it:

1. Unchecked a lot of the display settings.
2. Unplugged my wireless mouse usb receiver and plugged it back in again.

Seems to be working fine now. Will let you know if it starts acting up again. Thanks.

10-14-2012 , 03:43 PM

#1928

ramsrunner09

centurion

Join Date: Jun 2011 Posts: 115

Could I please get an update on my check withdrawal? SN is Imflushstraighted. I believe I requested it about 5 weeks ago. Thanks

10-14-2012 , 06:10 PM

#1929

mlane

veteran

Join Date: May 2005 Posts: 2,773

Are there any plans to revamp the VIP system on BCP?

10-14-2012 , 06:50 PM

#1930

BlackChipRep

Official BlackChipPoker Representative

Join Date: May 2012 Posts: 925

Quote:

Originally Posted by ramsrunner09

Could I please get an update on my check withdrawal? SN is Imflushstraighted. I believe I requested it about 5 weeks ago. Thanks

Hi, there's nothing holding up your payment, so I expect it will be processed in the next batch, but we're not sure when that will be sent but we expect it will be sometime in the coming week. Thanks for your pateince.

10-14-2012 , 06:54 PM

#1931

BlackChipRep

Official BlackChipPoker Representative

Join Date: May 2012 Posts: 925

Quote:

Originally Posted by mlane

Are there any plans to revamp the VIP system on BCP?

Yes, Merge are working on a new and improved VIP program and we expect this will be launched in early January.

10-14-2012 , 11:06 PM

#1932

Dr_Wonderful

veteran

Join Date: Aug 2005 Posts: 2,217

Quote:

Originally Posted by potsmoker101

happening to me too. Extremely annoying/costly. "oh great, that thing where my mouse stops working, thanks merge, I'll restart my computer and then restart your clunky software!"

Also, what is with the hand history? I mean, there is not a chance you guys don't know its a ridiculous joke right? why not just have it be normal and not listed left to right in such a stupid fashion? I'm like 0 for 39 trying to use the HH while I'm playing

10-14-2012 , 11:13 PM

#1933

udbrky

Formerly known as udbrky

Join Date: Oct 2005 Posts: 28,908

Quote:

Originally Posted by Dr_Wonderful

Add BCP, your mouse's software - especially if it's Logitech, any tracking program, mergekeys and anything else that is running to the exceptions in your antivirus and firewall program.

10-15-2012 , 01:05 AM

#1934

Dr_Wonderful

veteran

Join Date: Aug 2005 Posts: 2,217

Quote:

Originally Posted by udbrky

Add BCP, your mouse's software - especially if it's Logitech, any tracking program, mergekeys and anything else that is running to the exceptions in your antivirus and firewall program.

Thanks, I'll try that

Last edited by Dr_Wonderful; 10-15-2012 at 01:06 AM. Reason: misread

10-15-2012 , 04:03 PM

#1935

Andyfothershops

old hand

Join Date: Oct 2007 Posts: 1,284

Is there a play though requirement for withdrawing transfers? Or is there a minimum time restriction? I got a transfer from a horse who found he couldnt put in the volume and it's now resticted as far as transfers go.

10-15-2012 , 04:35 PM

#1936

PenelopeCruz

Carpal \'Tunnel

Join Date: Apr 2008 Posts: 9,310

Anyone know the current Neteller withdrawal time frames?

10-15-2012 , 04:35 PM

#1937

GoDeViLs

veteran

Join Date: Dec 2010 Posts: 3,486

Quote:

72 hours I believe before you can withdraw/transfer it

10-15-2012 , 05:25 PM

#1938

300zxrider

veteran

Join Date: Jul 2008 Posts: 3,085

Think it's 4 days.

10-15-2012 , 05:28 PM

#1939

Andyfothershops

old hand

Join Date: Oct 2007 Posts: 1,284

Quote:

Originally Posted by GoDeViLs

72 hours I believe before you can withdraw/transfer it

Thanks

10-16-2012 , 10:02 AM

#1940

DJ_Chaps

journeyman

Join Date: Apr 2010 Posts: 302

A few queries.

I see my VIP points were yoinked from me at the end of September, but nobody passed the sugah.

Why is the VIP store telling me they don't ship to me? Im from Canada, not Afghanistan.

10-16-2012 , 01:28 PM

#1941

Daniel Ocean

grinder

Join Date: May 2012 Posts: 512

Been at about a week waiting for verification any way you could look into this. Cuffs214

10-16-2012 , 01:48 PM

#1942

DJ_Chaps

journeyman

Join Date: Apr 2010 Posts: 302

I emailed vip@blackchippoker.eu, and was verified within hours of sending my documentation (thru the platform).

10-16-2012 , 06:56 PM

#1943

LOL_ThatGuy

journeyman

Join Date: Mar 2011 Posts: 376

Any plan to expand run it twice to PLO games??

10-16-2012 , 08:51 PM

#1944

BlackChipRep

Official BlackChipPoker Representative

Join Date: May 2012 Posts: 925

Guys, please send your specific queries about verification and your VIP points over to vip@blackchippoker.eu

10-18-2012 , 06:28 PM

#1945

Dblane

stranger

Join Date: Oct 2012 Posts: 8

Can you help with transfers from Feltstars?

10-18-2012 , 06:51 PM

#1946

BlackChipRep

Official BlackChipPoker Representative

Join Date: May 2012 Posts: 925

Quote:

Originally Posted by Dblane

Can you help with transfers from Feltstars?

Hi, I'm afraid you need to send your request to support@mergegaming.eu. Include your screen name at BCP and FS, and a specific request to move your balance from FS to BCP and it should be processed within 1-2 days. Hope to see you at the tables soon.

10-18-2012 , 11:30 PM

#1947

kyang314

centurion

Join Date: Jun 2010 Posts: 187

Hi
I was informed that I can't withdraw via Western Union anymore. Is this true? How long are check processing currently taken.
Kyang314

10-18-2012 , 11:40 PM

#1948

TheStuntman

Pooh-Bah

Join Date: Oct 2009 Posts: 5,390

I was scammed and emailed VIP@blackchippoker.eu I have crossposted here http://forumserver.twoplustwo.com/sh...postcount=2089

It seems the scammer already lost the money so I'm probably out of luck, I am just bringing attention to this.

10-18-2012 , 11:56 PM

#1949

kyang314

centurion

Join Date: Jun 2010 Posts: 187

To add on,
I never deposited and instead had money transfered by a friend. Does this mean I cannot withdraw?

10-19-2012 , 01:33 AM

#1950

BlackChipRep

Official BlackChipPoker Representative

Join Date: May 2012 Posts: 925

Quote:

Originally Posted by kyang314

To add on,
I never deposited and instead had money transfered by a friend. Does this mean I cannot withdraw?

As long as your account has been verified you can withdraw. If you need instructions on how to get verified, or how to have WU withdrawals (you need to make several deposits first) enabled please email vip@blackchippoker.eu and we will help.

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