You will need a document (utility bill, bank or cc statement, etc) that was mailed to you at your current address. The same standards apply as to how you proved your last location...

--
Kahn

Is there any fix on the horizon for some of the random issues like importing HUSNGs into PT4? The 33 turbos tend to work fine, but all the hyper turbos and my other buyins I play all import as a 0 dollar buyin game, often times saying they were reg speeds or super turbos when they were not. So random. At least the hands import correctly, but it's really annoying for trying to have an accurate database.

PT has supported their current HH format for some time. We did not want to waste development time supporting the existing format because by the time we had the development resources to devote to this new site support we knew a new format was in the works.


Thank you for the clarification. That is similar to why it took us so long to be able to devote time to supporting this network. We could not put issues on hold that affected our entire customer base to work on supporting new sites. Now that most of those issues are behind us we can start working on new site support like WPN, Barriere, etc.

Well, you lost some customers with your slow timeline. I for one switched to PokerTracker. It shouldn't be that hard for your development team to parse a hand history. Before you say that their hand history is ridiculous, it isn't too hard to parse at all. I have done it, another developer has done it, and PokerTracker has had it implemented for a long time.

We realized that would happen but it is a choice we had to make. We hope you are having good luck at the tables with your choice of tracker and we hold no ill will towards anyone that had to choose an alternative tracker and we hope they can understand our reasoning for the decisions we had to make. We understand those players that were only playing on WPN might choose an alternate tracker but we could not spend time trying to make some BCP players happy that were caught up in the network change at the expense of frustrating the majority of our customer base that were having other problems. Our focus generally has to be critical issues with currently supported sites, or issues that affect all our customers regardless of their site, over adding new site support.

FWIW I have an account at BCP and Lock for my only 2 networks since Black Friday and I haven't been able to play on BCP either since they moved from Merge to WPN unless I want to use the competitors product.

I've been wondering this myself. It's like, how can a program that for years was leaps and bounds above PT, all of a sudden not be able to support a hh format? Like we're really supposed to believe all those wizards over there that coded HEM1 and HEM2 can't figure out how to make a hh read into the software. OK COOL. It's obviously just a case of HEM doesn't give a ****. They don't deem the market to be big enough at WPN to care about. How many extra sales are they going to make if they support WPN? Probably none, since everyone that plays already has purchased a HEM license.

Yeah, you can code a program that can process 100's of thousands of hands, and analyze stats in seconds.......but can't read in a hh format. LOL. GTFO fozzy.

WASTE time supporting the existing format? WASTE? How about the fact that thousands of poker players spent good money to purchase a license from HEM, on the basis that you guys were the best program in the industry. And you say that making the program work for the site they play on is a waste of time? Who cares if a few months after, they came out with a new hh format? That's your problem to fix it again, not the paying customer who you are obviously not giving a **** about.

Maybe if you idiots hadn't undertaken the HUGE FAILURE that is HEM2, and just continued to support and improve HEM1, then we'd have WPN support by now. Instead you've been spending all your time fixing the millions of bugs related to that abortion of a program that HEM2 is.

I agree I waited for HEM to develop the HH, But it took them so long I feel like they lost a lot of customers taking this long. Eventually I had to buy PT4 because they supported BCP.

As you wish. I am done with this thread. If anyone has questions for me they can post in our support thread or on our forums. I was trying to be as honest as I could, perhaps too honest, about why we haven't added support for this new network yet but I am not going to bother replying to the abusive/trolling posts.

What are easiest deposit options and are p2p still allowed?

Blackchip takes no prisoners.

I appreciate your time here fozzy. Thanks for explaining the situation and giving us an update. Ignore the trolls

Thank you, I lied... I am still here. You would think I would have a thicker skin after 30k posts here, 20k posts on hm.com, and tens of thousands of emails in the past 3.5+ years of this job. I apologize for almost resorting to his level but it has been a long day.

Hey Fozzy you the man bro, I appreciate all your help, you have helped me in the past countless times, and your super fast and precise. F the haters

Good to hear. Affects everyone from time to time I'm sure.

I havent really needed your help one on one yet,But i really do use the info YOU post to others so thanks for the honesty and helpfulness.
Screw the trolls.

Fozzy,

What these guys are really trying to say is there aren't that many American facing sites for us to play on so can you get us going please.

there has to be a hotkey program out there that hits my timer button???? there has to be right how else can mcj and gog be playing that much without going insane and timing out every table. lmk if you guys hear of one

Im pretty sure its not fair that JETSEVEN gets to start a 50k guarantee tourn with 8 inactive players and get a free 5 times chip stack.
SUCH BS

implement some better alternatives to ur tourn structures.Unreal

What % of a chance do you give that mcj is one, actual human being?

this guy JETSEVEN gets to have a 40k chip stack in a 5k starting stack 50K guarantee tourn.WTF.at a table with 8 inactives.so stupid!
Is this site really this bad?

someone should request he be part of the "BEAST LIVE" thing they do when players are suspected of unrealistic playing ability.
I think they force him to play under video watch for a while

What if they created their own hotkey program?

That would probably make sense if they would still hold this promotion, but its not the case anymore.