Some hacker robbed all my money from Moneybookers account. I have different password in every place so I cannot understand how it´s possible. After I noticed that I asked Moneybookers security team to close my account and cancel all money transfers.

I got following answer:

There were unauthorized logins on your Moneybookers account. The account is currently locked and all the merchants, who received funds from it, are contacted. So we are doing everything possible for the moment.

Please send to us :
- Your valid official identification document such as your international
passport, national identity card or drivers license;
- Proof of address such as recent utility bill or bank statement;
- A handwritten declaration that you authorize a Moneybookers representative to change the primary e-mail of your account, where you will receive your new password.

We will keep you in touch

Kind regards,
Moneybookers Security


I made that they wanted and send the required documents and got following answer:

Dear Mr. Juha Markus Nikkanen,

Thank you for the documents provided!

For the fraudulent transactions made from your account was used a credit card MASTERCARD <xxxxx07941> added from the hacker. So there are no loses from your side.
We would advice, that you open a new account with us, because this one is already compromised.

Please accept our apologies for any possible inconvenience and thank you for your time!

Best regards,
Moneybookers Security

After that I made new account and asked could I get my money back now. Moneybookers answer was:

thank you for your email.
We kindly ask you to review your old account and advise us what amount exactly is missing from it .
Thank you for your cooperation.

I said that the amount was little bit under 2000€ and got next answer:

Thank you for your prompt response.
After we have conducted a detailed investigation within our system and contacted all the merchants that have recieved funds from your account, we regret to inform you that there has been a communication error and despite our efforts to arrange a refund, all merchants that have receiveed funds are unable to restore the funds.
Please accept our most sincere apologies about your loss.We would like to assure that we have taken all necessary precautions to avoid such cases in the future.
You may continue to use your new account at any time and enter your new details there.
If you have any further questions please do not hesitate to contact us at any time.

Regards,
Moneybookers Security

WTF? What communication error? I think it´s Moneybookers fail, not mine. I cannot understand that Moneybookers can be so unsafely. Does anyone have any ideas what do I have to do next? I´am really not going to give up before I get my money back.

Jeeeeeesus, and after that, they still expect you to dump money in a new account? Ya OK!

Anyways, this "hacker" used a master card so I see no trouble taking legal action against him, as there must be a paper trail.

Because indeed it is very likely that it was the "hacker"'s own CC.

So your saying this person, has someone elses credit card, hacked his money booker accnt, put money on said stolen CC, used funds from said stolen CC and somehow this cannot be linked back? Thats pretty serious identity theft. I would try and find out what he bought with the money.