My native language is not english so bear with me....

Ive been playin in pokerstars for around 8 years now... Ive sent my fair share of documents stating who i am and that its me who is playin in that account...

I got my account banned for almost 1 year after black friday. Maybe more, cant recall... go back to Sept. 2013.

I had my account banned for a 1 year before and after black friday... I basically had no online poker in my life for a big while... I mean, i only liked Pokerstars and Fulltilt, other softwares look ****ty.

Fast forward to Sept. 2013. I had a small break off poker because thats what i do when i dont do good, i like playin live tournaments and cash games.

I registered to LAPT Panama, i won. I spoke with some tournaments managers to help me fix my account, they said they would, they delivered.

I got asked for documents, pictures of my driving licence, id, etc... I sent everything...

FFW to a couple of days ago, ive been depositing (since i dont quite take online poker serious, if i win a couple hundreds or thousand i cash out, if i lose, well i lose). Basically if i do nothing on a friday, instead of going out and spend 200 bucks on dinner/club i deposit 100 and try to make a profit, sometimes i deposit more sometimes less. Theres times where i deposit 10 dollars just to take an entretaining dump.

I sent some money to my visa (since its a debit visa) and i thought money went through. I tried to deposit and it was declined, i tried again with a lower amount and it got declined again, i was battling with a deposit for 1-2 days and for some reason my money never got into my account. I check my account, talk to my bank and they had it blocked since someone was trying to use it online without having any money (it was me). They unblocked it after they told me what company was trying to deposit, it was pokerstars llc or whatever. Once again, this was me trying so no problem.

After i finally could deposit 100 bucks just to see if my card was functioning again boom, my deposit went through life was good i could play poker online again since the last days ive been staying home, no good particullary good reason to go out. My gf was with her parents for a couple of weeks, her grandfather is very sick, chrismas, family time, whatever....

After my deposit of 100$ went through i wanted to sit, i open a good juicy NL25 table with a couple of people with +100 and surprising it had 1 seat available. I tried to sit down and BOOOOOOOOM. My account is frozen i need to contact support. I was confused since you know.. a couple of seconds earlier i deposited my money, i would imagine that if something was wrong with my account i wouldnt be able to deposit, but no no my friends. **** that logic, pokerstars lets you deposit whatever u want, but u're ****ed if they want to.

I contacted support and they asked me to verify my account, i said sure, what the **** you want know.

Pics of id/licence/bankstatement/billswithadresson/mynakedbodyinasluttypicture....
i mean, my life hasnt changed a bit besides my business, my hair and the money i won from the LAPT.

I sent a picture of me holding my visa card and id(i covered some numbers off the visa, for security measures)... Nope no good...

They want me to print some ******ed form and fill a bunch of bs, sent bank statements, bills, pics of my ****in visa front and back, same with id, i mean, who the **** they actually think they are?

I literally told them to **** themselves, refund my money and close my account or do whatever you want, i would imagine that if i won a ****in lapt and they see me with a picture of my id and visa in my chest that would be enough, u know, im a ****in 8 yr costumer that actually won a fkn lapt that boosted the **** out of poker in my country and they all played in pokerstars since I told them to do so.

****s said for days back and forth on emails, they will not unfreeze my account and they will not refund my money untill my account is unfrozen. I honestly dont care about the 100 bucks i deposited, it just trully sucks how they treat people like ****. They take 24hrs to respond 1 ****in email (good thing they have in their site that little picture that says "Best Costumer Service award winners blabla")

Why the hell do they need to know my adrees? bank statement? so much information? Ive been playin for 8 ****in years, i sent them a picture of me holding my damn visa and my id, why isnt that enough? Are we trully dealing with ****in robots or humans that realize ok this guy is who he says he is, lets unfreeze the account.

People of 2+2, am i out of line? Why do i have to send so much information to a casino? Why the hell do they let me deposit and then freeze my account? what kind of bs is this? Is there anyway i can get the atention of someone higher ranked in Stars to fix this problem besides those copy pasting brainless costumer service staff?

I might sound childish, but **** them, no casino has ever asked me for jack **** in my life, why do i have to send so many documents to play a couple of hundreds of dollars online? wtf....

Sorry for the long post, hope u guys enjoy my misery... if anyone has any idea on how i can fix my problem (either unfreeze my account or get my refund and close my account) i would apreciate it.

What's changed from their point of view is that someone has been trying to make a deposit to your account, and failed several times. Probably rang some fraud alert bells in their office.

A company that is trying to protect you and others from potential fraud?

That was clever of you.

What is your thinking here? "I told them I'm me, they should just STFU and believe me"?

Sounds like it, yes.

Fill in the form, apologize for your poor behaviour, and hope they haven't honoured your request to **** themselves and do whatever they want.

what were your accounts banned a year before and a year after BF for?

Galal Dahrouj

http://www.pokerstarsblog.com/en/blo...t-141807.shtml

thats u?

My account was banned because me and 2 other friends went back to my apartment back in college and play online everyone with their account, no problems there i sent emails stating that we used to play online, not in the same cash games, not in the same sit n goes, but yes in multi table tournaments, with 100+ person.

All of a sudden im connected with 27 other accounts... wtf... i mean if i play in my house and friends come by, they want to play why not? if they play in other peoples house why not? isnt that the point of online poker? play whenever and wherever?

anyway i fixed the problem, i also sent them my ips from my apt, house, office, cellphone and my gf's home ip... nothing to hide...


and they didnt freeze my account because someone tried to deposit, they literally told me that "it is a random check on my account"...

why on gods name do they need my BANK STATEMENT? am i asking them for money? am i buying something? or am i playin with my money?


sorry i dont know how to use those boxes to state what im answering, ive read thousands of 2+2 threads but never answered 1

Yes thats me.

to make sure that you can show the deposit that you made coming out of your account - you can block sensitive info on the scan/photo of it btw, just show your deposit to stars

in general just relax, yea its annoying that your account has been locked again, but you seem to go on monkey tilt for an ID check

well maybe you're right pmarrsouth...
i guess ill do that
and yes, i do have anger issues :d

lulz, i knew this would be a good thread.

lulz, didnt read except for the last pot(it came out "pot" whats new)

u rule OP, control that anger bro

@yobdab - I totally agree with your position and you are justified in bringing fire and brimstone to stars support and your posts here.

Ignore any mods (excuse me but you all act like shills, no offence) who criticise you.

Pokerstars is a business - a pure finance business at the moment (leveraged buy-outs and management takeovers such as our friendly banks did for a decade) that spends more time on currency exchange manipulations and PR than it does on its core business activities (i.e. poker).

It is a FACT that no other financial institution other than a casino or on-line poker site, will accept funds from a registered Debit or Credit card without any further checks, while simultaneously putting up barriers to restrict the flow of funds in the other direction.

If anyone talks to me about fraud and money laundering, well, if it's such a big problem, sufficient checks should most definitely be carried out BEFORE accepting funds and not just on withdrawals - it's simply the case that stars (on-line casinos generally) don't even remotely give a **** where the money comes from, they only care about their liquidity. These companies are incentivised to put up their barriers, especially quasi-financial firms like stars, to retain liquidity, leverage that liquidity and earn daily interest or arbitrary gains from said capital.

If anyone thinks this is acceptable behaviour (mods included), please go **** yourselves. It is a scandalous shadow-tax, which, added to hidden and manipulated currency charges, illustrates the plain fact that stars wishes to squeeze its customers for each and every possible arbitrary gain.

The system that allows infinite deposit without batting an eyelid but requires the same parties to move relative mountains to see funds flowing in the opposite direction, is nothing short of a money-making scam. This sort of behaviour in a true financial firm (if caught/unable to buy compliance/lacking political leverage) would result in instant attention from the CSA/SEC/FCA. HOWEVER, due to scare-mongering over fraud and money-laundering, somehow on-line casinos don't get caught in the net - even though the LOGICAL first step to COMMITTED anti-fraud and anti-laundering activities would OBVIOUSLY place the HIGHEST barrier at the FIRST transaction and not the LAST.

That stars have also squeezed arbitrary profits (as in they just make up how much they want to profit according to their own greed without any basing in logic or actual charges incurred by the firm) from every customer via transaction charges (charging currency fees both ways without explicitly stating such, rather, providing the currency received without including rates or fees), shows their utter contempt for customers since the Amaya takeover.

If you can't get stars to play ball in a way your find acceptable, I suggest you take up your concerns with the UK Gambling Commission, to whom Amaya has entrusted their complete future financial viability.

Wait, what?
Do you have anger issues as well? And can you tell us from your experience whenever it has been useful to drop f-bombs on someone to get a matter solved to your satisfaction?

Yes. I get angry any time informational monopolies are used to extract wealth in arbitrary fashion. It's called righteous indignation.

I do not find the manner in which OP was dismissed to be acceptable owing to the financial and moral realities described in my last post. Whether the slight was intentional or otherwise, the action reinforced stereotype.

So a dude takes a Klinsmann dive on my pool table. I say, "mate, what the ****?". Situation is resolved on every level - I have expressed my dismay without the need for violence, no longer does Jurgen celebrate on my pool table and contrition is apparent.

Stars just took a Klinsmann dive on OP's poker table.....

While I agree that moderate tone, compromise and compliance would certainly resonate more with stars customer service (who are excellent IMHO) and expedited OP's claim, the original slight, currency fees and obstinate nature of responses fuelled OP's indignation.

Congrats on winning that LAPT Title!

OP go tell these ******* to take their ******* id verification and ************* shove it up their *** because who the **** do they think they are, amirite?

I mean, who cares if they gave you a miracle second chance to earn a living and continue the poker pursuit? Who the **** do they think they are, trying to make sure the guy with multiple failed deposit attempts on a previously banned acct is who he says he is? Is your word not good enough for them? Tell them they can **** off because who the **** do they think they are.

You're the one who told all the people in your country to play. If not for you winning an LAPT -and telling the people in your country to play- they would not be playing, you made that happen.... YOU.

Sites take deposits generally without hassle from unknown, new players to keep the games flowing and to enable them to play when they want. This is on the proviso and assumption that the money deposited is legitimate and that the players are legitimate, per their T&C. In effect, the T&C is the pre-deposit "check" on new players' deposits.

If some players dump their deposits to others, the sites believe they can detect this when the winners request withdrawals, usually quickly after "wins" from new depositors. They believe this method catches most money-laundering attempts. If the deposits are hot in some way the sites also hope that will become apparent before they are withdrawn by dump-recipients. If the deposits are hot and lost in legitimate games to legitimate players, the sites eat the losses. Obviously, it's usually not money-laundering if money is used to play in legit games versus legit players.

The sites have not found a major problem by continuing with these procedures. If they had, no doubt they would have changed to other pre-play checking systems.

Very few legitimate depositors have ever had ongoing withdrawal problems that have not been resolved satisfactorily, (from the accepted as good sites), albeit with perhaps suffering some personal difficulties during the time taken before resolution.

Obviously the answer is to do this:

OP, I think the problem in both your responses to Stars and your original statement here is that you didn't use the word **** enough. You'll get taken far more seriously and be seen as a true balla if you get it into every sentence at least twice. You made the effort, granted, but you've got to get serious here.

OP, I think a picture of you with guns and money would do the trick. Thug life baby.

+1 to this. lololol

need more **** in your emails. vamo on bro.

You're the type of guy that just comes in and wastes everyones life with pointless drivvel.

^ ^ ^ ^

Well, I learnt from the best brah.

The profoundness of your statement really struck me, in fact, it's so useful I can see the builders next door have stopped using concrete in favour of your words

Why does this even surprise you?

It's pretty basic logic:

The site knows it can trust itself and that it is who it says it is, so it does not need to perform further checks on deposits.

Before it starts paying out money it has to make sure it knows with whom it is dealing, for both common sense and regulatory reasons.

Profundity is the word you're looking for.

Stopped reading right there. Pointless drivel. Why is it so hard to communicate with simple words, just getting your point across, instead of surrounding your point with words you're unsure of how to use?

Such pedanticism.

Or is it pedanticness?

(Listen overhead)

This is called Anti Money Laundering procedure.

You should be glad they have such process implemented.