you probably dont need to email them, just upload it into the poker client, thats what i did. Under PLayer Admin tab, then when the page opens, click on "file upload" on the left column under the support topic line, and upload a scanned picture of your ID/documents. this should automatically notify the poker site. hope that speeds up the process for you

If you let me know what details you are looking for Id be happy to ask him.

Is support on Merge completely dodging customers?

When I did my WU transfer I walked to a place about a block from my house. I then walked back and sat at my computer and the money was already cleared. It couldnt have been more than 7-8 minutes. This was on BCP.

They are here.

I would also have to assume merge is growing at a rate they cannot handle right now. This is probably largely responsible for the delays. A month ago their support bragged everywhere about all emails be answered in a few hours. Now you dont see that written everywhere.

The withdraw issue may be far more serious and I dont really understand how the checks could be bouncing.

What about support through the site? They are responding on there or you don't know?

It's not like checks bouncing is something new to the poker business. There have always been occasional checks that bounced even before BF, which shows that it has always been possible to go after these processors. With the government cracking down more than ever, I wouldn't bank on getting good checks.

im waiting 29 days now for moneybookers withdrawl from cake in europe

I know on Carbon, no one is hearing much of anything and they took live support away.

when i go to withdraw it comes up with this -

"Withdrawal Unsuccessful

Your Moneybookers withdrawal could not be submitted.
You do not have sufficient funds to submit this request."

but i definately do have sufficient funds...

Dude how many times are you going to say that merge money is worthless. Stop ****ing trolling, it's not helping anyone. If you have an experience with Merge funds or anyone working on the network, please share. Otherwise GTFO. Redundant speculation is pretty tilting considering people have money on this network, they've grown 100% in 2 months and lags in CS and w/drawing money are obv going to suffer as a result. That is by no means a confirmation that the network is collapsing. I've seen you getting flamed in other threads for similar rhetoric so that's the only reason why I'm singling you out.

Disclaimer - I'm waiting on a check from merge requested yesterday. ID verification is in process and I'll post any updates itt.

i'm not from the states but fwiw my last $2.5k withdraw went through to my e-wallet yesterday as usual in less then 24 hours.

merge are legit and are paying.
getting money to american customers is tough and there currently is a backlog with checks.

From what I've seen in the last few hundred posts the US player summary is:

- Money is coming off merge to US players via check
- UMW has been seized, or is at least non operational in terms of transferring to US bank accounts. Do not use UMW.
- Checks in early May were processed quickly in some cases, with up 1 monthish delays in other cases
- Checks requested in late may have experienced extended delays, quite possibly due to the second round of indictments coming out of Maryland directed towards sportsbetting and a few small poker sites. These indictments likely cut some bank relationships as both the network and banks continue to react to the US DOJ and try to keep their businesses safe from indictments.

This isn't necessarily a bad thing as it demonstrates the network is still working and cutting ties with operations associated with legal issues, though additional waiting periods for checks appear to be likely. The extent to which delays will be extended remains unclear. As stated in the Hero Poker CEO thread, Merge policy requires that player and company funds are kept separate. This places an increased importance on your method of withdrawal, of which check seems to be the safest.

Cliffs from the last few days:
********Again UMW is down for US players at a minimum****

should add to this that i'm from the uk and never had problems with cashouts via this method before...

So it seems people are getting their money off of merge via check...The only question is amount of time it takes. With the current state of online poker in the U.S. I think we are lucky to be able to get funds at all.

My only question (And if it's been answered already sorry!) Is that from my understanding of what people have said they are "Getting/Receiving" their checks but does this mean they aren't bouncing?

My only concern is I'll wait say 6 weeks to get it..which is fine but then it will bounce. That would be a heart breaker. It seems like some peoples bounce and some don't

Is there any way to make it less likely too? Say certain banks or just cashing it at a place that cashes checks.

Thanks for the help

Took 36 hours for a $2K cashout from Lock Poker to hit my Neteller.

Someone suggested the other day that you call the number on the check to verify funds before you deposit. You could always follow up with that bank a few days later to see if it's cleared with them.

Can you confirm if this is Moneybookers as my friend is about to initiate a withdrawal via that method. Thx

Never had a problem with Merge cashouts!!!! Most were to UMW but my last 2were sent by check recieved in less than 10 days from time of requesting cashouts each from a different Merge room! Last one received 3 days ago.

im just glad i can play again.

Im having trouble depositing, initiated a cash transfer almost 2 days ago, and it came back as failing after I sent them the MTCN #. Put in a email to support, and they emailed back saying they were looking into it and to expect a response in 4-8 hrs. Its now been almost 48, and I've got no response, and I ahve emailed them twice requesting a response. Should I just go see if I can still cancel the Cash transfer at WU or give them more time?

I ahve been able to deposit before this, though.

My friend and I got one good check that funding right after black Friday. Check number 2 has bounced for us both. I would not say money is coming off merge. I'm kissing my roll goodbye. If merge gets attacked they have no reason to pay anyone out and may just leave the scene and save as much cash as they can.

so what did merge say regarding the bounced check? did they refund the bounced amount back into your account? any explanation from them?

Yeah that was also a concern of mine was if the check bounces is Merge aware of it because I would expect them to credit every dime back to your account? If not then they could just send bouncing checks everyday to get out of paying people.

Well as of right now no actions have been taken by merge. My friends check bounced 3 days before mine did. He attempted to contact carbonchris/atil and has not heard any thing. Also he and I have emailed carbon and heard nothing yet. It will be interesting to see what they say.