ipoker saying my money "should" go back into my account after i leave my tables!!! - Internet Poker

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ipoker saying my money "should" go back into my account after i leave my tables!!!

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02-04-2009 , 09:42 PM

jamescoker

centurion

Join Date: Feb 2006 Posts: 106

I just finished a session and noticed that not all of the money i was playing with had returned to my account so i asked online support:

me: hi i am missing some money from my account
Vince: the Technical team is currently on the case
Vince: lets hope it is mended shortly
me: so i will definitely get it back?
Vince: you should
Vince: but if not
Vince: please send us an email quoting the table name
me: what?????
me: i was playing 13 tables
me: surely its your job to put the money back in my account after i play!!!!

Does this worry anyone else? Surely we shouldnt have to keep an exact account of everything going onto and off the tables!!!???

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02-04-2009 , 10:10 PM

stickdude

old hand

Join Date: Oct 2005 Posts: 1,581

Quote:

Originally Posted by jamescoker

Vince: lets hope it is mended shortly

I'll take "Words you never want to hear from customer service" for $200, Alex

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02-05-2009 , 04:38 AM

taschentuch

newbie

Join Date: Apr 2007 Posts: 48

I miss some money too!

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02-05-2009 , 04:42 AM

davef86

stranger

Join Date: Jun 2008 Posts: 4

Me too, 7 hours later, still about $600!

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02-05-2009 , 05:16 AM

taschentuch

newbie

Join Date: Apr 2007 Posts: 48

Quote:

Originally Posted by davef86

Me too, 7 hours later, still about $600!

For me it's also more than 7 hours.

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02-05-2009 , 07:10 AM

gulogulo

enthusiast

Join Date: Oct 2005 Posts: 72

Same here, but I talked to my affiliate manager who said that everything will be fixed when iPoker reboots some servers. Lets hope so.

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02-05-2009 , 07:30 AM

OziBattler

Carpal \'Tunnel

Join Date: Apr 2005 Posts: 14,707

why do you think you are missing money? does your pokertracker/hem not match?

Spoiler:

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02-05-2009 , 08:37 AM

taschentuch

newbie

Join Date: Apr 2007 Posts: 48

Quote:

Originally Posted by OziBattler

why do you think you are missing money? does your pokertracker/hem not match?

Spoiler:

okay, maybe i was drunk and can't remember everything for sure, but my 200bb comeback was no dream. i for myself definitely miss some cash

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02-05-2009 , 09:06 AM

mocky

veteran

Join Date: Mar 2007 Posts: 2,517

The same thing happened a few months back too, monies were returned within 24hrs iirc.

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02-05-2009 , 01:13 PM

#10

jamescoker

centurion

Join Date: Feb 2006 Posts: 106

Anyone had any luck yet? I asked again a while ago and they said a couple of hours but still no luck!! It's been nearly 15 hours now!!

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02-05-2009 , 01:19 PM

#11

taschentuch

newbie

Join Date: Apr 2007 Posts: 48

Quote:

Originally Posted by jamescoker

Anyone had any luck yet? I asked again a while ago and they said a couple of hours but still no luck!! It's been nearly 15 hours now!!

Nothing. And I want to play poker, but I'm afraid if I play there now, even more of my money disappears and I never see it again..

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02-05-2009 , 01:26 PM

#12

jamescoker

centurion

Join Date: Feb 2006 Posts: 106

Me too!

They don't even seem to care too much either. You would think that keeping our money safe should be of the utmost importance to them but all i'm getting is "errr... dunno... just wait a bit longer.... you should get it back... if not sort it out yourself"

Meanwhile i'm not making money while i wait for my money to come back!

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02-05-2009 , 02:17 PM

#13

Transa

banned

Join Date: Dec 2007 Posts: 3,012

what skins and how could you tell? Do you note down every pot???

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02-05-2009 , 02:24 PM

#14

jamescoker

centurion

Join Date: Feb 2006 Posts: 106

Quote:

Originally Posted by Transa

what skins and how could you tell? Do you note down every pot???

I'm on Hansa but i got the impression it was the whole of ipoker.

I just knew how much i had in my account before my session, saw how much i made in HEM and the amount i had didn't add up. It was a lot more money than just a few pots.

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02-05-2009 , 02:42 PM

#15

davef86

stranger

Join Date: Jun 2008 Posts: 4

Yeh 6 buy-ins for me, pretty noticable. Still waiting!

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02-05-2009 , 03:06 PM

#16

taschentuch

newbie

Join Date: Apr 2007 Posts: 48

Yea, I'm on a different skin, but it was also a lot more than one pot. If someone would really gurantee me, that I will get my money back, I would play now, but so I don't.
I don't like the attitude of ipoker handling such serious problems.

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02-05-2009 , 03:07 PM

#17

taschentuch

newbie

Join Date: Apr 2007 Posts: 48

The support of my skin quoted me the answer, they got from iPoker:

Quote:

There have been some problems with cash games and winnings started early
this morning
We will inform you about it later, they should receive the funds within
48Hrs.

We cannot really advise much until the problems are fixed , basically they
will get the funds back , it's just a delay

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02-05-2009 , 03:07 PM

#18

Transa

banned

Join Date: Dec 2007 Posts: 3,012

They could have lost thousands! This is a MAJOR issue! I lost 10 buyins yesterday, but hem has me down for 5...

It was so ****** rigged last night...

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02-05-2009 , 03:58 PM

#19

jamescoker

centurion

Join Date: Feb 2006 Posts: 106

Is anyone else getting as fkd off as me.

What other company would get away with losing a load of money that belongs to their customers and not compensating in any way, even if we do eventually get it back?

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02-05-2009 , 04:04 PM

#20

ubeticall

veteran

Join Date: Oct 2007 Posts: 2,190

Its poker, sites can do what they want and there are always people who still play (see AP/UB)

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02-05-2009 , 05:35 PM

#21

Transa

banned

Join Date: Dec 2007 Posts: 3,012

In fairness iPoker needs to do a thorough investigation that will take longer than 24 hours.

iPoker is listed on the LSE so have faith.

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02-05-2009 , 08:20 PM

#22

taschentuch

newbie

Join Date: Apr 2007 Posts: 48

My money is back!
I didn't look for the last 6 hours, because I played for another skin, but at least it's here now..

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