Anybody play on this site? I have played on and off for 3 years and never had a problem with this skin of Ongame until I tried cashing out 1K yesterday. They asked for my ID but won't let me log in. I also have tried calling their long distance number and it isn't working and their online support is pretty much always busy. Could this skin be going under? Anybody that plays on this skin or has dealt with support with this skin any responses would be appreciated, thanks.
Did you try sending them your ID? Seems like a reasonable place to start
Obviously I sent the ID about 6 hours ago and I haven't gotten a response, I have had this account for 3 years and cashed out and deposited thousands in the account. Their asking for the ID isn't logical. I was thinking with the skeleton crew and Ongame being a near ghost town compared to it's peak pre UGIEA that maybe they were going under.
They randomly locked my account a few weeks ago after 5 years and probably over 100k in transactions. I told them I no longer receive utility bills at my mailing address (MY ID has address on it though) as I mostly travel now. They said no problem just send in the utility bill of whoever receives them at the residence as well as their passport. I didn't even bother to respond to such a crazy request, didn't have any money on the site anyways.
Yeah for those of you thinking of playing at Hollywood Poker don't do it. Go to another Ongame skin. I've never experienced this kind of BS. It's been a couple months I've been trying to get my account unlocked. I've sent everything in numerous times.
Luckily don't have much stuck on there but still
