After one particular bad beat suck out fest on PokerStars, I, tilted to the max, sent a polite email to PS support questioning their sites integrity . To their credit, they actually sent me back an email. A form email, but it is better then the no response I got from Full Tilt to the same set of questions.
Here is a copy
Hello xxxxxx ,
Thank you for your recent email.
I can assure you that our company make its profit from the rake and
registration fees of all of the real money games that we offer.
Therefore, the outcome of the games we provide, by that I mean who wins and
loses etc, is of no consequence to us. Thus, for us to manipulate the
shuffle in anyway or to somehow cause some other effect on the game would be
of very little gain to us.
We have nothing to gain by favouring one player over another. We make our
money simply by having people play more hands. If we tried to bankrupt
certain players, we lose out on money by rake.
Let's assume for a moment that we did do this though. In this very
hypothetical situation, let's then assume that a PokerStars employee gets
sick of it and releases compelling evidence that it's true. We would then
likely lose a large percentage of our players, if not all of them. As we
make our money purely from rake and tournament fees, we would therefore go
out of business. So what's the point in doing it? A debatable short term
gain in return for losing the entire business isn't a very good trade off,
irrespective of mathematical, moral and legal reasons to not cheat our players.
I hope that this email helps to reassure you that we do indeed run an honest
game here. Please remember that, we provide you with any detailed
information you require in order to perform your own investigation should
you continue to doubt the integrity of our site.
I hope that this clarifies the matter for you.
Please do not hesitate to contact us should you require any further assistance.
Good luck at the tables.
Regards,
Lee B
PokerStars Support Team
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they do make a few good points. I suppose PS is actually on the up and up, unlike some sites out there...